Customers consistently praise the store for reliable, on-time delivery and careful packaging that protects items during transit, with many mentions of fast shipping and well-presented arrivals. Product quality is a clear strength, with descriptions noting accurate representation, good finishes, and items matching what was ordered, including well-made caps and suitable sizes. The store’s customer service and overall reliability are highlighted through responsive contact, helpful assistance, and repeat positive experiences, with several buyers planning to return or recommend the site to friends. Overall, the experience is described as smooth and dependable, with multiple reviews emphasizing prompt delivery, order accuracy, and supportive staff.
Did not receive the correct item. Following the various emails sent to customer service, I am told that the fur can have a different color! I ask to be reimbursed for the shipping costs, no reaction. I return the hat, what about the return costs?
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Response from Chapellerie Traclet
Hello
the hat is indeed the beige Chamonix hat and as indicated on this model, our manufacturer delivers either with a solid beige fur or with black spots. We offered to send you the hat with the black tips which you refused.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
I have not yet received the ordered product
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Response from Chapellerie Traclet
Hello
the order for the beret was sent on December 30, 2020 from us.
Here is the Colissimo tracking that was sent to you by email. The package is still currently in the postal network and is normally following its delivery.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF207123469FR
We have just made a complaint for tracking verification;
remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
Hello
Your relay point the bar of the station in Saint Leu d'Esserent is inexplicably closed no response to phone calls so I could not go pick up my purchase.
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Response from Chapellerie Traclet
Hello
please excuse us for this inconvenience beyond our control
here are the hours of the pickup point
Monday 06:00-14:00 16:00-18:30 - -
Tuesday 06:00-14:00 16:00-18:30 - -
Wednesday 06:00-14:00 16:00-18:30 - -
Thursday 06:00-14:00 16:00-18:30 - -
Friday 06:00-14:00 16:00-18:30 - -
Saturday 08:00-13:00 15:00-17:30
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2020
Wrong item sent and nonexistent after-sales service
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Response from Chapellerie Traclet
Hello
yes we sent you an email regarding the follow-up of your order and the issue encountered.
Unfortunately, currently the manufacturing companies are on vacation, we have not received any feedback from them.
We propose to send you a return label to return the product that does not fit.
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
I received my order but not at all my size I measured my head 56 cm I ordered 56 and it's too small now I have to return it at my expense and I don't know what size to order my head is still 56 cm!
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the received model with the size indicated on the cap for verification.
Email [email protected]
Also, be careful with the rigid marine caps as they have an inner band.
It is therefore much less flexible and adjustable to the head size than a classic cap that will adapt to your head size.
Waiting for your response.
Best wishes.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2020
Useless and incompetent
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
What issue did you encounter with your order?
You can send us your issue at [email protected]
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2020
I did not receive what I ordered. The black cap with a red Soviet star that I bought arrived without the star. Too bad because that was the reason I bought it
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
Thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct cap.
Happy end of year celebrations.
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
No invoice, package without delivery note
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Response from Chapellerie Traclet
Hello
invoices and delivery notes are no longer sent in the package due to identity theft of some of our customers.
We have therefore sent you the information by email and it is also on your personal account.
Remaining at your disposal
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
Still have not received my order placed since November 26. I can understand that with the holidays there may be delays but no email from them and no response to the 2 I sent them. However, the amount has been debited from my account. First and last time I place an order with them.
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Response from Chapellerie Traclet
Hello
as replied by email twice to your email registered on the site, the bowler hat in size 52 cm was in production. It should leave at the end of the week, either Friday from us.
We also just left you a voicemail, hoping you received at least one of the three messages.
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2020
Package not received despite three reminders where I was made to wait saying stock pending!
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Response from Chapellerie Traclet
Hello
as indicated when ordering, it had to be manufactured.
During your last call, we indicated we would send you an order tracking, which we have done and are providing you again today.
colissimo 6H12210928128
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2020
It mentions product available and once the order is paid, I am told that there is a stock shortage.
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Response from Chapellerie Traclet
Hello
the information is well noted in red on the product sheet (4-5 weeks) but also on the order summary and confirmed by email
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/3074-casquette-irlandaise-bleu-chine-hanna-hats.html
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
Not cool! The site is pleasant, order placed, payment accepted, and oops,
at that moment, so end of payment, we know there is a stock shortage
to finish, we do not know in how many years we will be delivered
this information is missing which is important as it allows potential buyers to turn to another hat shop!
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Response from Chapellerie Traclet
Hello
the information on the delay is well noted in red when choosing the size
https://www.chapellerie-traclet.com/fr/chapka-toque/1096-ushanka-blanc.html
(delay 2-3 weeks)
Then, it is also included in the order summary in red
And then the information is sent by email.
The chapka should leave next week from us.
For any information, we are reachable by email and by phone at 04 77 71 40 58
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2020
I still have not been able to order the hat I wanted
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Response from Chapellerie Traclet
Hello
can you please indicate the model you want as well as its reference.
What issue are you encountering to order it?
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2020
The received items are not the ones ordered
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct model with a return label.
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2020
I ordered on October 11, 2020, and to this day I still have not received anything. One item out of two is awaiting restocking. I have no news. There were two weeks before delivery and I had accepted the delay. This is my 3rd order and it is the first time the delay is so long and especially that the payment for my order was made on the same day.
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay.
We should send the order this week as our embroidery company had to close for a week due to covid.
The order has therefore taken a week longer.
Please excuse us for this inconvenience.
Thank you for your understanding.
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2020
Hello, I still haven't received my order after more than 30 days!!!!!!!!!! I had to ask for explanations to know that my order comes from the USA and that delivery will be delayed. Once the customer has paid, the rest is not your problem. Scalded cat ...............!
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Response from Chapellerie Traclet
Hello, for the delivery time, it is indeed well noted on the product sheet and confirmed in the order summary. As for the place of origin, the Bulhide brand is a very well-known American brand in the hat world that is manufactured in the USA, Mexico,... Currently, with COVID-19, the delays being extended, it has taken a bit longer. We hope that the hat meets your satisfaction. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2020
I received a beret XV de France 'One size adjustable', I regret the quality of the product. After several tutorials and advice on the 'Adjustment' of the product, I was never able to make it fit my size, until the fabric tore near the shell. I do not recommend this kind of one-size product.
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Response from Chapellerie Traclet
Hello, for more than a century that we have been selling berets, we have never had a beret that cuts. We have already adjusted such berets for customers up to size 61 cm. What size do you wear? As indicated on our site, it must be done so that the wool expands and not the fabric all at once. In this case, an analysis of the beret will be requested from Laulhère, who is the specialist and manufacturer of the beret, in order to get their feedback. Finally, we are reachable from Monday to Tuesday from 9 AM to 12 PM and from 2 PM to 5 PM for any advice but also by email at [email protected]. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2020
well-made site
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2020
I am disappointed because I sent them several emails regarding a delay in my order and they never replied to me.
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Response from Chapellerie Traclet
Hello, however, we have indeed responded to your messages. Furthermore, the delay was indicated when choosing the size and also by email. Here is one below: Hat Traclet - Sébastien TRACLET Sent on 10/08/2020 10:16:04 Subject: Professionals Discussion ID: 38556 Message ID: 83068 Message: Hello, We are following up on your message regarding order 216427. This information was indeed indicated both when choosing the size and also in the order summary and also by email on the day of the order. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Audrey Dhondt Client ID: 168042 see Sent on 10/08/2020 10:12:28 Browser Order number: 216427 see Product number: 9803 see Subject: Professionals Discussion ID: 38556 Message ID: 83067 Message: Hello, Looking at my order tracking, I see that the hat is being restocked. I would have liked to be informed when I placed my order, I was supposed to be delivered within 15 days. Do you think you can meet this deadline? Because I need this hat for a trip. Thank you for your response.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2020
Customer service absent, no response 48 hours after sending a follow-up email...
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Response from Chapellerie Traclet
Hello, we have indeed responded to your emails. As well as complaints to the post office 6 request(s) in progress 1 alert(s) on the package. We have also responded during your calls. Please excuse us for the inconvenience independent of our will as the package left on time from our side but the post office had issues with its relay bridge. Thank you for your understanding. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/08/2020
I received a similar product, the hat has no brand and even less a label... Not at all satisfied
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Response from Chapellerie Traclet
Hello, The ordered hat model is the Alpine hunter beret made of 100% wool and handcrafted. It does not have a label on this model. If this model does not suit you and you want a model with a label, we have the Laulhère alpine hunter beret. Here is the link on our site https://www.chapellerie-traclet.com/fr/beret-militaire/7597-beret-chasseur-alpin-marine.html Thank you for returning it to our address Chapellerie Traclet 14 impasse bardin in Roanne. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2020
Very bad. I ordered 2 hats, 1 was shipped, I am still waiting for the second. Date of your order: 14/07/2020 Details of your order: Hat Trilby Dark Blue Linen - Stetson - Size: M - 56/57 cm. Impossible to reach customer service by phone, the subscriber is absent. Receiving a summer hat in September or even October, no use. I am still waiting for someone to cancel my order and refund my purchase.
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Response from Chapellerie Traclet
Hello, we are reachable at 04 77 71 40 58 from Monday to Friday from 9 AM to 12 PM and 2 PM to 5 PM. We will check the second shipment on Monday, but normally we sent you an email asking if we could send it to you, but the last email sent on July 21 did not receive a response. Thank you for getting back to us. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2020
We are asked for our opinion, I said it took three months to receive two caps and that was not considered, so do you want me to say they are excellent?
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Response from Chapellerie Traclet
Hello, how to accept a defamatory comment. You indicate three months when the delivery was made in 4 weeks knowing that the delay is longer with the manufacturing time of the model as well as customs. The order was placed on July 16. We are on August 13. That makes 4 weeks or at most one month. Here is the tracking of your order: Shipped Hanae TRACLET 06/08/2020 16:32:13 Payment accepted 16/07/2020 12:17:02 Awaiting restocking 16/07/2020 12:17:00 As indicated during the order, the delivery time was 2-3 weeks as we had no more in stock. There must therefore be a confusion of orders. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/07/2020
bad
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Response from Chapellerie Traclet
Hello, the Peaky Anthracite Irish Cap is an authentic Irish-shaped cap. If you have a model that resembles better to you, we are of course listening as we make them for our customers based on old models or models created by them. Furthermore, if this model does not suit you, it is of course possible to exchange it, but there is no need to make a remark if you do not like it when we have people who know the film and are satisfied with it. The cap is rated 4/5. Thank you for indicating the type of cap you are looking for so we can see if we can make it for you. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/07/2020
Cap received in poor condition and poor finishes... very disappointed
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Response from Chapellerie Traclet
Hello, we have taken your message into account. Please send us photos of the cap with what is not suitable so we can proceed with its exchange if there is a defect. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2020
Does not correspond to the order I made.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. If this is the case, please send us a photo of the item received to our email address [email protected] with the order reference, so we can proceed with its exchange. We are reachable by email but also at 04 77 71 40 58. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/07/2020
Cheap rubbish! Bad quality!! Cheap flimsy material!! Avoid this company!!
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Response from Chapellerie Traclet
Dear, we have been selling this hat for 10 years and it is the first time we have this return. If you don't like it, you can return your hat. Regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2020
Not satisfied at all with the delivered hat. The sizes of this model are poorly indicated in the store. I end up with a hat that is too big that I cannot return, as shipping costs from Switzerland are prohibitive and the store does not cover return shipping costs. Despite a message to customer service, nothing was offered to me...
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Response from Chapellerie Traclet
Hello, regarding the sizes, please let us know what we should have added. Indeed, on the product sheet, all the information about the available sizes is there. Furthermore, we have a dedicated page that explains how to measure your head, which is also directly linked to the product page. As for the customs documents, we have verified and during the shipment, they were indeed placed in a pouch as we have the duplicate for our accounting service which is well edited. Finally, regarding return shipping costs, you paid with PayPal, and as we also indicate on the product sheet, shipping costs are reimbursed by PayPal following the procedure https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal. Remaining at your disposal. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2020
Being led on is never pleasant, I am waiting for a full refund of the order, which I never received. Very unhappy, disappointed, and angry.
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Response from Chapellerie Traclet
Hello,
Here is all the tracking of your order and as indicated, the package was indeed sent from us on 29/05/2020
Refunded Hanae TRACLET 02/07/2020 18:33:38
Shipped Hanae TRACLET 29/05/2020 14:46:30 6A18708648974
In delivery Hanae TRACLET 29/05/2020 09:43:48
In production Hanae TRACLET 27/03/2020 09:01:27
Payment accepted 26/03/2020 15:41:30
Awaiting restocking 26/03/2020 15:41:28
As requested, despite the loss of the package, we have refunded you via PayPal.
We offered to resend it as soon as we had the hat.
But as explained, the brand is American and as we know, currently in the USA with COVID, many companies are closed.
This therefore causes delays in our restocking.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2020
Still waiting for my purchase. Very unconsiderate in email exchanges.
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Response from Chapellerie Traclet
Hello
Following your order from Friday, June 12 in the afternoon, the order was sent on Monday, June 15 from us. This package has been lost by the post, we indicated that we would send you a new one.
We have already sent you two emails to inform you that as soon as we receive it, we will send it to you.
What more could we do? We understand that the package is delayed but we are dependent on both the post that lost the package and also on our manufacturer who is currently taking time to deliver to us.
We will keep you updated during the day regarding the shipment of your order.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2020
I ordered and received 2 hats 'one size'; one is perfectly in line with what I expected after having already bought one; the other has a circumference larger than the first by SIX CENTIMETERS. Curious 'ONE SIZE'!!!
I made a complaint; the next day I was asked by email to send a photo, which I did without delay. For several days I have been waiting for a response regarding this second hat that I absolutely cannot wear.
Curious one size!
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Response from Chapellerie Traclet
Hello
Following your message of July 23, we contacted our manufacturer.
Please excuse us for this delayed response but our manufacturer is currently understaffed due to the crisis, so the response time is longer.
We have found a similar model to the white one, so here are the attached photos.
We can offer to send you this model as a replacement for the received model.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2020
Hello,
Very unhappy with this first purchase (on: 04.06.2020) that I had to return because it was too big.
My disappointment is not related to the item being too big, as that can happen, but to the return procedure!
1° - the item returned on the same day must be done in 'Colissimo' which costs: €6.35 at your expense (non-refundable)!
2° - The purchase amount was: €23.50
3° - the refund occurred on: 24.06.2020 for an amount less than the purchase, namely: €19.00!
In the end: €23.50 - €19.00 = €4.50 + €6.35 for Colissimo = €10.85 lost!!!
You will understand that I will not repeat the experience!
Best regards.
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Response from Chapellerie Traclet
Hello
The return shipping costs as indicated on the site are the responsibility of the buyer. We already partially cover the shipping costs but we are not able to cover return shipping costs.
Otherwise, as indicated on the site, you can make the payment via PayPal and in that case, PayPal will cover the return shipping costs if you wish.
In this case, we also lost money, whether it is for the state or the banks as well as the post, we have lost costs from all sides.
We have models with sizes for example the fiddler
https://www.chapellerie-traclet.com/fr/casquette/3925-casquette-fiddler-brixton-noir.html#/couleur-noir/taille-54_cm
We can offer you a credit for the return shipping costs but we cannot refund them.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2020
The model received is not the one ordered
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2020
Catastrophic... long delivery, very very long to Rouen... I am returning a hat that does not fit, and after multiple phone calls to a very friendly reception where I specify several times that it is to my address in Paris that I must be delivered, I am told yes yes we understood... after a month of delay, the new hat is delivered... to Rouen.
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Response from Chapellerie Traclet
Hello
Yes, the first delivery was correct rather quick given the COVID situation.
For the exchange, the post software did not take into account our address change. And we therefore sent it to your address in Rouen.
We try to do our best but unfortunately we could not change it.
We hoped for some leniency.
However, we hope that the hat satisfies you and that you will return to our site.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2020
Bad packaging: 1 sheet of paper.
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Response from Chapellerie Traclet
Hello
All our hats like Borsalino deliver their hats wrapped in tissue paper.
Please let us know how you would like to receive your hat?
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2020
This company collects payment before delivery.
After several reminders by email, I finally received an explanation. The cause being the lockdown. This does not excuse the early withdrawal without my consent.
Very unpleasant on the phone. Too bad!!!! Despite the quality, I will not order from them again.
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Response from Chapellerie Traclet
Hello
Yes, payment is made at the time of purchase like most internet sites do. Even Amazon does this.
If you wish to make a payment upon shipment, you can do so by check and in that case, the payment is made upon shipment of the goods.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/02/2020
Sorry, but I have not received my very old order, about 2 or 3 months ago. I had called to inquire about it, it was in production for one of the two berets.
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Response from Chapellerie Traclet
Hello
We have made a request for tracking the package, we will keep you informed as soon as we have a response from the post.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2020
The order was rather a hassle and the size does not match
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Response from Chapellerie Traclet
Hello
What issues did you encounter during the order?
It was placed on May 9 and was sent on May 11 due to the post not working over the weekend.
What is the issue regarding size?
You ordered a size 56 cm, what size did you receive?
It is of course possible to change it if it does not fit.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
The hat arrived in very poor condition and it is more than difficult to obtain the necessary information for its return. Obligation to go through a PayPal claim which has not yet been resolved....
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Response from Chapellerie Traclet
Hello
The hat arrived with a lining that is not correct but the hat is in good condition. Only the lining had an issue. You wish to change the model, which we have of course accepted.
We sent you an email the same day indicating that size 55 was in stock and that size 54 had a delay.
On May 16, we sent you another email asking if that was acceptable but we did not receive a clear response. Only how to return it when we told you we would send the hat with a return label.
So please let us know if that suits you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2020
Order placed 11 days ago, not received.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay beyond our control. With COVID-19, deliveries to certain regions are longer.
The package has been sent since May 4 from us
https://www.laposte.fr/outils/suivre-vos-envois?code=6A17545252795
According to the tracking, it is still in the delivery process in the post network.
A complaint will be made today.
Best regards
Traclet
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