Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
This company collects payment before delivery.
After several reminders by email, I finally received an explanation. The cause being the lockdown. This does not excuse the early withdrawal without my consent.
Very unpleasant on the phone. Too bad!!!! Despite the quality, I will not order from them again.
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Response from Chapellerie Traclet
Hello
Yes, payment is made at the time of purchase like most internet sites do. Even Amazon does this.
If you wish to make a payment upon shipment, you can do so by check and in that case, the payment is made upon shipment of the goods.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/02/2020
Sorry, but I have not received my very old order, about 2 or 3 months ago. I had called to inquire about it, it was in production for one of the two berets.
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Response from Chapellerie Traclet
Hello
We have made a request for tracking the package, we will keep you informed as soon as we have a response from the post.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2020
The order was rather a hassle and the size does not match
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Response from Chapellerie Traclet
Hello
What issues did you encounter during the order?
It was placed on May 9 and was sent on May 11 due to the post not working over the weekend.
What is the issue regarding size?
You ordered a size 56 cm, what size did you receive?
It is of course possible to change it if it does not fit.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
The hat arrived in very poor condition and it is more than difficult to obtain the necessary information for its return. Obligation to go through a PayPal claim which has not yet been resolved....
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Response from Chapellerie Traclet
Hello
The hat arrived with a lining that is not correct but the hat is in good condition. Only the lining had an issue. You wish to change the model, which we have of course accepted.
We sent you an email the same day indicating that size 55 was in stock and that size 54 had a delay.
On May 16, we sent you another email asking if that was acceptable but we did not receive a clear response. Only how to return it when we told you we would send the hat with a return label.
So please let us know if that suits you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2020
Order placed 11 days ago, not received.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay beyond our control. With COVID-19, deliveries to certain regions are longer.
The package has been sent since May 4 from us
https://www.laposte.fr/outils/suivre-vos-envois?code=6A17545252795
According to the tracking, it is still in the delivery process in the post network.
A complaint will be made today.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2020
Problem between the photos that represented a Kangool cap but the item was from another brand therefore on top.
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Response from Chapellerie Traclet
Hello
The cap is indeed a Broner cap and not a Kangol cap
titled
GOLF CAP - BRONER
https://www.chapellerie-traclet.com/fr/kangol/1007-casquette-de-golf.html#/taille-l_58_59_cm
here is the link for the Kangol cap
https://www.chapellerie-traclet.com/fr/kangol/912-tropic-504-ventair-blanc.html#/taille-s_54_55_cm
It is indeed possible to change it if it does not suit
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/04/2020
It's a pity that I have to claim
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Response from Chapellerie Traclet
Hello
The cap has been refunded. We will check on Monday.
It would have been simpler to send us a message to get the information.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2020
The site is fine
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Response from Chapellerie Traclet
Hello
The package left our place on March 23.
Currently, many packages are stuck in certain sorting centers due to COVID-19, which has caused a lot of delays in certain areas.
Since Friday, we have had no deliveries at our place while we ship on weekdays from the post office.
Consequently, it should arrive with a delay.
We have just made a complaint to the post office.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2020
I ordered a blue wide-brimmed hat as shown on the site, it arrived white. I contacted the seller on the same day of receipt but he is not responding!
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Response from Chapellerie Traclet
Hello
We have indeed replied to your email from 12/03/2020
Here is our message on the same day
Sent on
12/03/2020 13:50:47
Subject
Discussion ID
35890
Message ID
77057
Message
Hello,
We are following up on your message.
For order 207278, you did indeed order a rain hat in navy color and a privilege soway wide-brimmed hat in white with a gray ribbon.
What reference of wide-brimmed hat did you order in blue?
According to the photos and description of the wide-brimmed hat, it is indeed white
<a href="https://www.chapellerie-traclet.com/fr/chapeau-casquette-vacances/9510-capeline-privilege-grands-bords-soway-.html#/taille-59_cm">https://www.chapellerie-traclet.com/fr/chapeau-casquette-vacances/9510-capeline-privilege-grands-bords-soway-.html#/taille-59_cm</a>
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2020
I had ordered this hat to give to a friend before he left on a trip, on the site, before buying it, I see that the delivery of the product is estimated between 1 and 2 weeks, so I take it, thinking I would be on time.
The hat was ordered on Saturday, January 25, I expected to receive it by Monday, February 10 at the latest. However, I had no news of my order until February 21, the day I was informed that the hat had been shipped, my friend had left more than a week ago.
I ended up receiving the package on February 25, more than 15 days after the maximum delivery window indicated on your site. Unbearable.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2020
Not only were the orders completely delayed, but they were not delivered to the indicated address and were instead made available at an unknown pickup office that is far from being the closest. Result; I am away abroad without any of the three hats I ordered for my trip and now I am bothering my family with proxies and photos of identity documents at an unknown pickup office located somewhere in Kuge... city of Bosnia-Herzegovina... I am furious and unhappy.
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Response from Chapellerie Traclet
Hello
You must be mistaken.
On one hand, the order is for a hat and a hat box that was delivered to a pickup point.
This package has been at the chosen pickup point since February 17 for three days. This information was noted by email and the code was sent by text.
We have tried to contact you without being able to reach you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2020
The gray on the internet does not match at all with the gray of the cap received
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to respond to our request for feedback.
If this does not suit, please send us a photo to verify because since sending the order, we have not had any feedback from you.
Here is our email [email protected]
Otherwise, given your address, it is indeed possible to come to the store in Roanne to better see the color or to exchange the model if it does not suit.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/01/2020
The product is very large and the finish is poor
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Response from Chapellerie Traclet
Hello
We have taken your comment into account.
If this model does not suit you in terms of quality, it is indeed possible to return it to us for an exchange of model. We make this model cap hat with other manufacturers with higher quality.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2020
I am very disappointed!... Not serious I sent an email when I placed my order to report a discount that was not taken into account for a response asking me to confirm the code but impossible since the order is made so the cart is at 0
I immediately sent an email specifying it but I could justify the email received offering the discount but could not send it as an attachment due to no response on the contact and waiting to receive an email to send the letter no response from them.
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Response from Chapellerie Traclet
Hello,
In our email, we simply asked you to send us the discount code you received in order to validate it.
To date, we have only received your email asking for this discount.
However, we need this code to validate it.
Finally, regarding the delivery. The order was placed on Saturday, January 11, it left on January 13, that is, Monday for delivery on Wednesday at your pickup point and it was received on Friday.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2020
Navigation on the site without any problem. However, the delivered product did not correspond at all to the order made, I had to contact Traclet's service to rectify an unacceptable error on their part and return at my expense (30€) a cap paid 95€ that did not correspond to the quality and price of my initial order. This is almost akin to an attempt to abuse the customer..
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Response from Chapellerie Traclet
Hello
The error was explained and we do not understand the noted message.
Indeed, the product was indeed the right one; Sherlock cap but instead of a leather lace, it was made of fabric.
This was due, as explained by phone, to the fact that the manufacturer changed its lace finish (this does not affect the quality of the product)
Furthermore, when ordering, you had ordered a size 56 cm and you indicated that you wanted to change it to size 57 cm.
Consequently, we proceeded with the exchange in the desired size.
Finally, you indicated having paid 30 euros for return shipping.
Please send us the mode of transport used because even in particular, we do not pay that much for a shipment.
We remain at your disposal at 04 77 71 40 58 or by email at [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2020
I bought this enlarger for a hat ''Indiana Jones'' purchased at the Traclet store.
- The item is of very poor quality (chopped with an axe?) made in China.
Consisting of 2 half-spheres, which leaves a mark on the hat. The hat being slightly conical, it would have been wiser for the enlarger to also be conical.
- When trying to spray a little warm water (with a sprayer) the ink from the ''traclet'' stamp ran on the hat making a nice black stain!
- Incomprehensible that Traclet could sell this kind of item absolutely not suitable.
We were used to better!!!
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Response from Chapellerie Traclet
Hello
Can you please indicate the reference of the Indiana Jones hat you ordered from us because we cannot find it.
The item has been made in the United States for over 20 years.
For the conical shape, it is not as shown in the photos.
In the case of a conical hat, you would have needed to take another enlarger.
Finally, regarding the ink, the enlarger is not made to have water because otherwise the wood will warp.
Thank you for contacting us to find a solution.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2019
crushed complement and I had asked to take care of the packaging!!! A hat or potatoes here in Indonesia is the same!
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Response from Chapellerie Traclet
Hello
Please excuse us, we do send hats in double corrugated boxes but we cannot send them in boxes because otherwise the transport could not take place.
In the case where the package is crushed, it is preferable to refuse the package because we pack them well with tissue paper but we cannot ensure that the product is not crushed.
It would have been good to note the carrier which in this case is Chronopost and not DHL because we do not work with this carrier. Indeed, it is not our fault if the carrier does not take care of the package because apart from sending it in boxes, we cannot find more resistant packages.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2019
Navigation and ordering on the site without difficulty.
But maximum delivery time of 72 hours not respected: order placed on December 20, shipped on the 26 and received at the parcel relay on December 30! And without any tracking information or apology for the delay. It was a Chapka gift for Christmas for a child leaving on December 27 to Lapland.. So return to sender with a request for a refund of the item and shipping costs in progress so to be continued..
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Response from Chapellerie Traclet
Hello
Thank you for checking your messages because on our side, we sent an email on December 27 to inform you that a second shipment was made following your email of non-receipt.
Traclet Hat - Sébastien TRACLET
Sent on
27/12/2019 10:18:11
Subject
Discussion ID
34723
Message ID
74556
Message
Hello,
We made a complaint today and a new shipment has just been made.
Please excuse us for this inconvenience due to the delay.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2019
Chapka with defects Russian sign damaged chapka smell of musty and dusty poor quality it is not worth 65 euros really disappointed your service did not respond to my expectations 3 I had to give my address which remained the same and the driver refused to bring the package from my home he told me I will drop it at the post office I got angry with him
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Response from Chapellerie Traclet
Hello
when sending, the chapka did not have dust.
Thank you for sending us photos as this is not correct.
Finally for the delivery, please give your feedback to the Post, we will note it with the postal complaints.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2019
I have not received the Felt hair cap, also I have paid for this
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Response from Chapellerie Traclet
Dear
we contact French post to see where your order is because we also sent you a fur felt cap
Regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2019
I have not received my order!
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Response from Chapellerie Traclet
Hello
The package is doing well in delivery
https://www.laposte.fr/outils/suivre-vos-envois?code=CB498290067FR
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2019
I waited FOUR WEEKS for the delivery of my beret due to restocking. When ordering, I was told a delay of one to two weeks. And I have had absolutely no news from the manufacturer. The only information from colissimo was when the package was deposited with them.
I do not recommend this manufacturer
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Response from Chapellerie Traclet
Hello,
Please excuse us for this delay a bit longer than expected, the manufacturing at our manufacturer took a bit longer due to numerous orders at the end of the year.
We hope that the beret will give you complete satisfaction.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/10/2019
Order received 1 month and a half later
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Response from Chapellerie Traclet
Hello
Yes our manufacturer took 3 weeks longer than expected.
Please excuse us for this manufacturing delay.
We hope that the sailor cap will satisfy you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2019
Very disappointed with the vulgar cardboard containing a hat at 100 euros.. hat delivered without gift box while it is for a Christmas gift.. I find that unacceptable on my part.. it looks like a second-hand item!!
Best regards
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Response from Chapellerie Traclet
Hello
This Brixton hat worth 90 euros does not come with a hat box but we offer them starting from 8 euros up to more than 1800 euros depending on your choice.
Furthermore, we offer a gift wrapping service for 2 euros.
This should be compared to the 90 euros of the hat with the shipping costs in colissimo offered by Chapellerie Traclet worth 6 euros.
The cardboard is made in Roanne in the Loire to ensure quality transport and avoid transport mishaps.
Finally, this hat has the brand labels wrapped in tissue paper as houses like Borsalino, Stetson, Flechet do.
Remaining at your disposal to better respond to your message.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2019
I was not able to complete my order
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Response from Chapellerie Traclet
Hello
The beret is on its way to you.
Here is the tracking number 6A15221539055
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/10/2019
I received a pair of traditional wooden clogs, one of which had been re-glued. It is scandalous that your order services can pass off glued items!!! Of course, I expect to be sent a replacement pair. THANK YOU
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Response from Chapellerie Traclet
Hello
We have taken your message into account and as indicated by email and by phone, we would need photos of the defect in order to discuss the issue with the manufacturer and take the necessary steps for an exchange.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2019
I have already given my opinion on your delivery on your messaging system.
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Response from Chapellerie Traclet
Hello
Following your message, we took a bit of time because we asked for information from the post office.
They indicated that they delivered the package with a signature. That is why we asked you for photos in order to proceed with the necessary steps with the post office.
If you do not have photos, please send us a sworn statement to try to obtain compensation and to be able to send you a hat in good condition.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2019
I ordered 2 hats size 57 and only one fits, the other is too big?
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Response from Chapellerie Traclet
Hello
In the case where the size of the second one does not fit, please return it to us with the order number 191327 and indicate the size issue upon return so we can take the necessary steps to exchange it for you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2019
Wrong product, plastic frame covered with poor fabric, very uncomfortable..
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Response from Chapellerie Traclet
Hello
This model of sailor cap has existed for over 50 years and is still made this way.
If this does not suit you, that is possible but you cannot say it is a bad product because this model has been made for over 50 years and if it were a bad product we would have received negative feedback.
Moreover, the reviews are positive.
If the product does not suit you, we advise you to change it.
Indeed, it is an opinion but it does not call into question the manufacturing.
The information will be passed on to the manufacturing service and also to the company's lawyer as this can be considered defamation especially since we have not received any call from you to report this and no product return.
If a product does not suit, the customer returns it. That seems logical.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2019
I received size 60 and I received size 53
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Response from Chapellerie Traclet
Hello
Sorry but the size on your invoice is noted as 53 cm.
It is indeed possible to change it if it does not fit.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/02/2019
Delivery time announced 2 to 3 weeks. After 1 month of waiting, we had to call for the shipment of our item to be initiated. Address to avoid if you are in a hurry
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Response from Chapellerie Traclet
Hello
Please excuse us for this additional delay of one week.
It is not because you called us that the shipment was triggered.
Tilley had a delay in its delivery due to the upcoming summer season.
We hope that the hat will satisfy you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2019
Delivery is zero
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Response from Chapellerie Traclet
Hello, the order was placed on January 15 and sent the same day, here is the package tracking.
Shipped Hanae TRACLET 15/01/2019 13:27:42
In delivery Sébastien TRACLET 15/01/2019 09:54:53
Payment accepted 15/01/2019 00:03:02
Then, following the exchange request, it has already been sent back from our place.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2018
Deadline not respected, delivery location not respected, and it was not the ordered item.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake.
Thank you for sending us an email at [email protected] so we can send you the correct product.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2018
Delivery delayed by fifteen days without notice.
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Response from Chapellerie Traclet
Hello, please excuse us if you did not receive our emails, we hope you at least received them on verified notice. Indeed, we sent you an email on the 24th, the day after your order, to inform you of the delay.
Fortunately, Paypal was there to respond by email because on our side, we have the emails on our server as well as those sent to Paypal.
Perhaps those sent by us ended up in spam or junk.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/09/2018
I have not received my order after 9 days. Where is the delivery 24 to 48 hours?
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Response from Chapellerie Traclet
Hello, as indicated yesterday, the order did leave our place on 19/09/2018 following the order placed on the 18th at 16:45.
https://www.laposte.fr/particulier/outils/suivre-vos-envois?code=CA261011395FR
As also indicated on the site, outside of France, the deadlines may be longer.
As also indicated yesterday, we have made a complaint to the post office and we are waiting for a response.
A delivery is therefore expected shortly from the Post Office.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/08/2018
Very long shipping times, poorly made hat, as if rushed by production. Avoid!
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Response from Chapellerie Traclet
Hello, the order was placed on August 15, unfortunately, the post does not take packages on August 15 as it is a holiday.
The order left on August 16.
Regarding the quality of the product, what quality of straw do you want?
Indeed, we have been selling this product for over a century for Toulousaines who are part of an association.
But if you want a finer straw, it is possible to develop a higher quality.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2018
Delays too long
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Response from Chapellerie Traclet
Hello,
Please excuse us for this manufacturing delay.
Can you let us know if the cap suits you?
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/07/2018
The order took an infinite time to arrive when it was supposed to be 24 or 48 hours...
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Response from Chapellerie Traclet
Hello, please excuse us for the post delay for the colissimo which should be done within 2-3 days.
Following your email from the day before yesterday, we have made a complaint to the Post Office.
In this case, the remark should be made at the post office level because as indicated by the tracking, the package could not be presented due to the impossibility of accessing the address.
Please excuse us for this inconvenience.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2018
The hat received did not match the description. Received purple beaver model versus ordered tan fedora model! I kept the hat because it is very nice but it did not match my choice and to avoid a return. Could do better for an order over 50 euros!
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Response from Chapellerie Traclet
Hello, please excuse us for this color error.
Can you send us a photo of the received model by email; the email is [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2018
My problem is not the site itself, just that I sent my hat on April 18 for a special event that has already passed and I still do not have it and when you call it is already complicated to reach someone and when they do answer, you feel like they are lecturing you, very self-assured people who do not care about you and it has been a decade that I have been with you and it started with my ex-girlfriend who bought (still buys I think) all our hats and other accessories from you so I think I deserve to have the respect of your employees, thank you...
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Response from Chapellerie Traclet
Hello, please excuse us if we misunderstood your call.
This can happen; we are human and unfortunately, it is not controllable.
A thousand apologies.
Best regards
Traclet
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