Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
NOT SATISFIED WITH THE ORDER? NOT SATISFIED WITH THE COLOR AND CUSTOMER SERVICE.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you are not satisfied with your order and the color of the product.
You ordered a long visor navy cap, which you chose to change before shipping.
We have done this correctly, with the new reference requested.
What more can we do to satisfy you?
THANK YOU for your feedback as we do our best.
Remaining at your disposal
Best regards,
Traclet Sebastien
N
Nicolas D.
Rating: 1 out of 5
following a purchase from 02/06/2025
Order not received
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your order. We understand how frustrating this can be and we thank you for sharing your experience. Please know that we take your feedback very seriously and our team is mobilized to find a quick solution.
A complaint with colissimo will be made first thing this morning.
Your satisfaction is our priority.
Best regards,
Traclet
O
Ornella Bellemare D.
Rating: 1 out of 5
following a purchase from 10/05/2025
DO NOT ORDER FROM THIS SCAM SITE. I RECEIVED AN ITEM WITH A LOT OF DEFECTS (NOTABLY IN THE SEAMS). WANTING TO RETURN THE ITEM, THE SELLER REFUSES TO REFUND MY SHIPPING COSTS OF 25€.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience with our service did not meet your expectations.
Regarding the visor, it has seams that, as shown in the photos, are not perfect. For a visor model priced at 12 euros, it is understandable that, as shown in the photos, it is not perfect.
Moreover, the model received and the one photographed on the site show the seams.
We do accept returns, but as indicated on the site, we do not cover return shipping costs.
Best regards,
Traclet
P
Philippe T.
Rating: 1 out of 5
following a purchase from 17/05/2025
Disappointed by the quality of my purchase, I will no longer shop at chapellerie Traclet
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience with our product did not meet your expectations. Your feedback is valuable and helps us to constantly improve.
We distribute the Stetson brand and we are trying to understand the issue encountered. If this cap does not suit you, there is surely another one that will.
If the Stetson cap does not satisfy you, it is certainly possible to exchange it for another item from a different brand or another Stetson model.
Remaining at your disposal by email or phone 0477714058
Best regards,
Traclet Sébastien
M
Mladena D.
Rating: 1 out of 5
following a purchase from 25/04/2025
I still have not received the product I ordered on 14.04., and now it is 18.05.
You decide for yourself.
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Response from Chapellerie Traclet
Hello,
We completely understand your frustration regarding this delivery delay and we apologize for the inconvenience caused.
According to the tracking, the package was delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF590969505FR
Your experience is important to us, and we are doing our best to improve our services. Please feel free to follow the progress of your order with our team, who is committed to providing you with all the necessary assistance.
Best regards,
The chapellerie-traclet.com team
C
Casey L.
Rating: 1 out of 5
following a purchase from 03/04/2025
Where is my package? I placed an order almost 2 months ago and it has not arrived and now you are asking for my review???
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Response from Chapellerie Traclet
Dear
With tracking we can see that the parcel is in the post department. Normally you will receive it this week
https://www.laposte.fr/outils/suivre-vos-envois?code=CF591984552FR
Excuse us for the delay
Regards
Traclet
Hello,
We are sincerely sorry to learn that you have not yet received your order after such a long delay. We understand how frustrating this can be and we thank you for your patience. Your feedback is essential for us to improve our service and we will do everything we can to assist you in this situation.
Best regards,
The Chapellerie Traclet team
P
Patricia B.
Rating: 1 out of 5
following a purchase from 11/05/2025
Unfortunately, I cannot leave a positive review. Some issues with my hat, which is beautiful, arrived deformed and with poorly made seams. After sending photos to customer service, I received no response. Basically, the seams are
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Response from Chapellerie Traclet
perfect
T
Thierry A.
Rating: 1 out of 5
following a purchase from 30/04/2025
Package not received
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your package. We understand how frustrating this can be and we want to assure you that your satisfaction is our priority.
The order was placed on April 30 at the end of the day, it could not be shipped on May 1 as the post office was not working, the order was shipped on May 2 under the tracking below which indicates that the package is on its way to delivery
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00776730125
A complaint has been made today to the post office to deliver to you quickly and to find an explanation for this delay independent of our will.
Thank you for your understanding.
Best regards,
Traclet Sebastien
H
Hamid A.
Rating: 1 out of 5
following a purchase from 12/04/2025
The delivered hat does not exactly match the photo of the product.
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Response from Chapellerie Traclet
Hello,
please excuse us if we made a model error.
Please send us a photo at [email protected]
so we can proceed with its exchange for the correct model.
Best regards,
Traclet Sebastien
P
Philippe G.
Rating: 1 out of 5
following a purchase from 16/04/2025
Cannot give a review as I have not received my order
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback and we are sincerely sorry to learn that you have not yet received your order.
According to the colissimo tracking sent by email; the package is waiting for you at the chosen pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00264204251
the post office and we even sent you the colissimo tracking
Tue. 22/04/2025 - 15:03, Email to Recipient:
« Reminder Pickup Instance »
Email opened on 25/04/2025 at 12:28
Sat. 19/04/2025 - 09:31, Email to Recipient:
« Pickup Instance »
Email opened on 25/04/2025 at 12:26
Thu. 17/04/2025 - 23:07, Email to Recipient:
« Package in transit »
Delivered on 17/04/2025 at 23:10
Therefore, we invite you to go to your pickup point to collect your cap which has been waiting for you for several days.
Best regards,
Traclet Sebastien
Y
Yann R.
Rating: 1 out of 5
following a purchase from 02/03/2025
The size of the ordered item does not match
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Response from Chapellerie Traclet
Hello,
please excuse us if we made a mistake.
Please send us a photo of the received size which was 56 cm
What non-compliant size did you receive?
Here is the email to send the photo [email protected]
Remaining at your disposal
Best regards,
Traclet Sébastien
from chapellerie-traclet.com
M
Michel H.
Rating: 1 out of 5
following a purchase from 15/04/2025
Fast delivery, unfortunately the product is unusable as it has no shape and is wrinkle-free. Too bad ...
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience.
We are pleased to learn that the delivery was fast, but we sincerely regret to hear that the product did not meet your expectations in terms of shape and wrinkle resistance. It simply needs to be stuffed with tissue paper and steamed to relax the linen that may have wrinkled.
Please feel free to share your experience in more detail, we are here to listen and support you.
Best regards,
Traclet Sébastien
C
Corinne C.
Rating: 1 out of 5
following a purchase from 25/03/2025
After placing the order, no delivery information and no contact with me. I had to call several times to get this information.
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback. We completely understand that the lack of information about the delivery can be frustrating. Your experience is important to us and we are constantly working to improve our communication.
The information about the delivery time was indeed indicated during the order in red and also indicated by email once the order was placed.
Please let us know how we can make the order more informative for you and understand how to improve the system.
Even if, as you mentioned, you were able to contact us several times to get the information and also to send you the order on the desired dates.
Remaining at your disposal to satisfy you.
Best regards,
Traclet Sébastien
M
Marcel C.
Rating: 1 out of 5
following a purchase from 14/03/2025
The Panama straw hat is good. The felt hat is a disaster and I am very disappointed with the product you delivered to me. The label inside is erased... a sign that this hat is a return that has been used or is made in China and you erased the manufacturer, and the outside is fleece. a sign that it has already been used. The conclusion is that I regret ordering and paying for a product that I will not use, being ugly and of poor quality. I DO NOT RECOMMEND!
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are glad that you liked the Panama straw hat. However, we are sincerely sorry to learn that the felt hat did not meet your expectations.
Please send us a photo at [email protected]
To verify that this hat is indeed made of felt.
We take your comments very seriously and we will examine the quality of our products to ensure customer satisfaction. Your experience helps us improve.
Best regards,
Traclet Sébastien
J
Janique C.
Rating: 1 out of 5
following a purchase from 27/03/2025
Not happy
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience with our brand did not meet your expectations.
Please let us know the issue encountered with the hat in order to find a solution to best satisfy you.
Best regards,
Traclet Sebastien
M
Michel D.
Rating: 1 out of 5
following a purchase from 13/03/2025
Not really happy, I ordered a cap size 55, it actually measures 52. After contacting them, return at my expense (22 euros for a 20 euro cap), I request in exchange another of real size 56 cm... it measures 54... I am not going to return it a second time. Trash and on to the next!
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience has not been satisfactory. Your feedback regarding the sizes of our products is valuable and will help us improve our offer. Our caps are checked before shipping; please send us a photo of the cap with your measurement showing the size.
If the size is not correct, we will send you the cap in size 56 cm for free.
Email [email protected]
Best regards,
Traclet Sébastien
J
Justine P.
Rating: 1 out of 5
following a purchase from 22/03/2025
I received my crochet gloves
They already had holes before I put them on!!!! On the knuckles. Impossible to wear them.
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your experience. We are sorry to learn that your crochet gloves were already damaged upon receipt. Your feedback is valuable and will allow us to improve the quality of our products.
Please send us a photo at [email protected]
We will proceed to send a new pair.
We hope you will give us another chance in the future.
Best regards,
Traclet Sébastien
P
Philippe C.
Rating: 1 out of 5
following a purchase from 15/03/2025
not satisfied with the site
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience on our site did not meet your expectations.
Thank you for sharing your impressions with us and we hope to have the opportunity to serve you better in the future.
What are the solutions to improve your satisfaction?
Best regards,
Traclet Sébastien
G
Gerard P.
Rating: 1 out of 5
following a purchase from 18/03/2025
I did not receive an acknowledgment of receipt of my order. I sent a complaint email, without success. The site is poorly designed, you cannot verify your order before payment.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience.
We are sorry to learn that you did not receive an acknowledgment of receipt of your order:
sending of order confirmation email and order tracking
Shipped Shipped Armada Levell 19/03/2025 18:02:38
Payment made 18/03/2025 21:10:02
Neither our response to our message:
Sending your message and our message
Date and time of your sending - 19/03/2025 - 07:48
Date of response from our part Sébastien TRACLET - 19/03/2025 - 08:52
This does not meet our quality standards.
We take your feedback on the ergonomics of our site very seriously, and we are constantly working to improve our customers' experience.
Your satisfaction is at the heart of our concerns.
Best regards,
Traclet Sebastien
P
Philippe M.
Rating: 1 out of 5
following a purchase from 28/02/2025
Size ordered and labeled 60 and actual size 58.
Shape not generous enough compared to the photo
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Response from Chapellerie Traclet
Hello
The warm cap is the traditional model for locomotive drivers.
If the model does not fit, it is of course possible to exchange it.
We have caps either gavroche or Irish which are wider.
As for the size, did you check it with an andrometric?
It is possible once again to exchange it.
Remaining at your disposal
Best regards
Traclet Sébastien
F
Frédéric L.
Rating: 1 out of 5
following a purchase from 19/02/2025
I have never received my order
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Response from Chapellerie Traclet
Hello
According to the tracking, the package has indeed been received.
https://www.laposte.fr/outils/suivre-vos-envois?code=CB347042315FR
The delivery proof with signature has been sent by email.
Two claims have been made to the post office with the certificates and your messages.
Finally, as indicated in our messages; the post office must give you feedback on this delivery which indicates it was delivered to you with a signature and delivery certificate.
We are waiting for the post office's response because to this day the delivery is considered delivered.
Remaining at your disposal
Best regards
Traclet Sébastien
J
Jacques P.
Rating: 1 out of 5
following a purchase from 11/02/2025
Very good quality.
Sales and after-sales service deplorable.
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Response from Chapellerie Traclet
Hello
Thank you for your message.
What issues are you experiencing with the after-sales service?
Remaining at your disposal
Best regards
Traclet Sébastien
J
Jose Manuel M.
Rating: 1 out of 5
following a purchase from 06/02/2025
The order has not arrived
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Response from Chapellerie Traclet
Good morning
Please excuse this delay in delivery that is beyond our control. According to the tracking, the package will be delivered today.
https://www.laposte.fr/outils/seguimiento-de-sus-envios?code=CF582623706FR
Remaining at your disposal
Sincerely
Traclet
Y
Yolaine G.
Rating: 1 out of 5
following a purchase from 02/12/2024
I had ordered 2 long night caps, one black and one white, for my son for Christmas. He received a short cap and a long cap. After reporting it by email and phone, I was told they would correct this mistake by sending the long cap with a return slip for the short cap. We are soon in February and my son has received nothing. He even went to the Post Office to ask. Nothing and no news from Traclet despite my phone call saying that my son has received nothing.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We have indeed corrected it by sending you directly by letter the long black cap to your personal address indicated on the invoice.
It was sent by regular mail the day after your call.
We even confirmed this by email on January 21, 2025.
To date, we have not received any feedback from you.
Therefore, please send us an email to confirm the non-receipt in the mailbox indicated on your invoice because on our side the sent letter has not yet returned to us.
Remaining at your disposal
Best regards
Traclet Sébastien
H
Hugues A.
Rating: 1 out of 5
following a purchase from 15/12/2024
Very bad. I still have not received my cap
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Response from Chapellerie Traclet
Hello
The order was placed on December 16 and sent the same day under the colissimo tracking 9m00645289594
As indicated by this tracking, the package was delivered to the relay point chosen by you on December 18.
Since then it has been returned to us because you did not pick it up.
An email has even been sent to you since then.
Please let us know when you can go pick up your package to avoid a return shipment to us.
Remaining at your disposal
Best regards
Traclet Sébastien
Y
Yann C.
Rating: 1 out of 5
following a purchase from 23/12/2024
I still have not received the order, so for now I am not satisfied, could you tell me when the delivery will be made
Thank you
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Response from Chapellerie Traclet
Hello
The colissimo tracking sent by email 9m00656979880
Indicates that your package has been waiting for you since January 9 at the relay point chosen during the order.
Remaining at your disposal
Best regards
Traclet Sébastien
K
Kathey W.
Rating: 1 out of 5
following a purchase from 16/12/2024
I still have not received the hat and it has been nearly a month
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Response from Chapellerie Traclet
Dear
Normally, you will receive your order next week.
You can track your parcel with the link
https://www.laposte.fr/outils/suivre-vos-envois?code=EY918751146FR
Regards
Traclet
A
Alban D.
Rating: 1 out of 5
following a purchase from 04/01/2025
Delivery not made, unreadable address.
Return of the package to the warehouse.
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Response from Chapellerie Traclet
Hello
Here is the colissimo tracking cf573077525fr
According to this tracking, the delivery address is incomplete.
Did you receive the link from the post office to complete the address we had?
Remaining at your disposal
Best regards
Traclet Sébastien
J
Jose A.
Rating: 1 out of 5
following a purchase from 23/12/2024
None, I have not received my purchases
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control as the order was placed on the evening of the 23rd and sent the next day under the DPD tracking you chose among our carriers
https://trace.dpd.fr/fr/trace/10714000353683
Shipped Armada Levell 24/12/2024 18:03:03
Payment made 23/12/2024 19:23:41
According to this tracking, the package will be delivered today.
A complaint has been made to DPD.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Alfons G.
Rating: 1 out of 5
following a purchase from 18/12/2024
I have not received my shipment for 11 days. Unfortunately disappointing
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control.
Indeed, the order was sent on the 19th under the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=CM264975632FR
Shipped Armada Levell 19/12/2024 18:04:28
Payment made 18/12/2024 19:23:40
We have just made a complaint to colissimo who will do what is necessary with DPD to deliver it to you quickly.
We are also sending you the DPD tracking which is the carrier in Germany guaranteeing quality German deliveries.
Thank you for your understanding.
Best regards
Traclet Sébastien
S
Steeve D.
Rating: 1 out of 5
following a purchase from 17/12/2024
No news of my package ordered 10 days before Christmas, missed gift... still nothing received.. and no response from customer service... I do not recommend
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Response from Chapellerie Traclet
Hello
Please excuse us. To which email
Did you send a message because we have not received any message requesting tracking.
Here is the colissimo tracking that we had sent you
According to the tracking, it will be delivered to you tomorrow.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A88728337073
A complaint will be made tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Aurélien C.
Rating: 1 out of 5
following a purchase from 16/12/2024
I did not receive the correct item in the package. I am therefore particularly unhappy with the lack of attention given to the order. The order slip included in the package clearly mentions the desired item, but the cap received does not match. There is therefore an error in the preparation of the order.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
Please send us a photo of the item received at [email protected]
We will proceed to send the correct cap with a return slip.
Remaining at your disposal
Best regards
Traclet Sébastien
C
Codou M.
Rating: 1 out of 5
following a purchase from 30/11/2024
When I wanted to make my complaint regarding the ordered berets whose colors do not match the one that was chosen. The person on the phone was very unpleasant.
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Response from Chapellerie Traclet
Hello
Please excuse us if we did not respond favorably and correctly to your call.
You can send us your request by email as we asked you because for everyone the colors can have a variant [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
M
Mariia N.
Rating: 1 out of 5
following a purchase from 29/11/2024
I still have not received my order (made November 29th), and have no information regarding it. I have written an email to chapelerie and didn’t receive an adequate response.
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Response from Chapellerie Traclet
Dear
We send you information by mail and Chronopost sends us a tracking number.
You didn't receive it?
Regards
Traclet
P
Patrick O.
Rating: 1 out of 5
following a purchase from 06/12/2024
The hat is not foldable contrary to the description: "Foldable Panama Fedora Hat". False advertising. I contacted the company: no arrangement was proposed to me. To be avoided!
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Response from Chapellerie Traclet
Hello
Sorry if there was a model error.
I did not receive any return email or phone call.
Please contact us at 04 77 71 40 58
Remaining at your disposal
Best regards
Traclet Sébastien
T
Timothee M.
Rating: 1 out of 5
following a purchase from 03/12/2024
I still have not received my package even though it was supposed to arrive on December 7th. Can you help me?
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Response from Chapellerie Traclet
Hello
We have just made a complaint about the tracking of your order.
9H00217617855
Have you checked your post office because for a week many packages have not been scanned and are already at the post office.
The complaint has been made and the post office should get back to you.
Best regards
Traclet Sébastien
A
Anne W.
Rating: 1 out of 5
following a purchase from 02/12/2024
I received the goods twice, had to pay twice, and now cannot return for free. I did NOT order twice (it was according to the system the same item within 2 minutes...)
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Response from Chapellerie Traclet
330576 02/12/2024 Viva.com | Smart Checkout Shipped 1 27.99 €
zoom_in
330574 02/12/2024 Viva.com | Smart Checkout Shipped 1 27.99 €
zoom_in
Good morning
Sorry, the error does not come from us, as these two order numbers show, we had two orders and two payments. Therefore, two were shipped. The error is not ours, but yours, who placed two orders. Furthermore, we asked you to refuse the second package to avoid shipping costs. For an error that does not originate from us, we cannot take responsibility, especially since it also incurs refund fees for us.
We remain at your disposal.
Sincerely
Traclet
J
Jean T.
Rating: 1 out of 5
following a purchase from 25/11/2024
Very very bad after-sales service
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Response from Chapellerie Traclet
Hello
Please excuse us.
Thank you for indicating the issue encountered so we can rectify our error.
We can be reached at 0477714058
Or direct email [email protected]
Best regards
Traclet Sébastien
S
Sandra R.
Rating: 1 out of 5
following a purchase from 28/11/2024
Delivery delay, package still not received for over 2 weeks
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Response from Chapellerie Traclet
Hello
The order left our premises on Friday, November 29 under the colissimo tracking.
9M00625348907
We have just made a complaint because this delay is beyond our control.
The post office should get back to you to give you the delivery date following our complaint number 241206122851.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
A
Alain H.
Rating: 1 out of 5
following a purchase from 29/11/2024
The Colissimo package order No. 9M00627306417 arrived in a pitiful state.
Please retrieve the package and refund me the amount of 129€
The package is being returned
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control as our packages are made to deliver our hats in good condition like our customers who come to our hat shop in Roanne.
According to the tracking, the package has not yet been delivered to you.
Did you refuse the package?
Remaining at your disposal at 0477714058.
Best regards
Traclet Sébastien
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