Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello
Please excuse us for this inconvenience beyond our control as the order left on November 18, we have the colissimo tracking 9H00195637784
A complaint has been made today following your message on ravi verify.
According to the tracking, the package is at your post office.
Package available at the post office chosen by the recipient. To be picked up within 10 working days upon presentation of an identity document and the withdrawal slip.
Post Office SAINT JEAN D ANGELY - 17400
Remaining at your disposal
Best regards
Traclet Sébastien
C
Catherine C.
Rating: 1 out of 5
following a purchase from 15/11/2024
The hat has still not been delivered!
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Response from Chapellerie Traclet
Hello
Following your email this morning at 6:55, a complaint has been made this morning with the following references
Request No. 241125012913 - Package not delivered - for package No.
9H00191588813
has been forwarded to Customer Service.
It will be handled by our Customer Service as soon as possible.
As indicated in the message, the post office will give you more information about the delivery.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
F
Florence F.
Rating: 1 out of 5
following a purchase from 24/10/2024
Received hat not conforming to the size noted on the hat (size 55).
The hat is very small.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
What size do you wear in centimeters?
How did you verify the size of the hat?
It is certainly possible to exchange it if it is too small.
Remaining at your disposal
Best regards
Traclet Sébastien
L
Luca M.
Rating: 1 out of 5
following a purchase from 03/11/2024
I would give ZERO, but unfortunately that is not possible, you are horrible!!!! You received the payment but I received nothing.
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Response from Chapellerie Traclet
Hello
I do not understand your review since you have not yet received the product.
We will take the necessary steps tomorrow as today, November 11, is a holiday.
According to the tracking, the package was presented on Friday and will be presented again today.
Below is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=CF557595835FR
Remaining at your disposal
Best regards
Traclet Sébastien
'
'Simon+' C.
Rating: 1 out of 5
following a purchase from 19/09/2024
Package arrived late, damaged and the seller still refuses the refund!
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Response from Chapellerie Traclet
Hello
At no time did we refuse.
We only asked for a claim from you with the post office.
Indeed, the package arrived damaged, and at no time did we refuse to refund the order.
We simply asked you, as everyone does, to make a claim with Colissimo.
Indeed, if you accept a damaged package, Colissimo does not refund anything.
Therefore, we asked you to proceed with the claim process.
If we accept a package in that state, we, as well as you, cannot make a claim for a refund.
Our packages are made to transport hats, and in cases where they are crushed by heavy packages, it is normal for them to be crushed even if they are made to resist.
Thank you for making the requested claims.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
D
Donovann F.
Rating: 1 out of 5
following a purchase from 15/10/2024
Does not exactly match the photo on the site, return of the order at my expense
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected] so we can take the necessary steps if we made a mistake.
Best regards
Traclet Sébastien
P
Pierre D.
Rating: 1 out of 5
following a purchase from 07/10/2024
Damaged item
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Response from Chapellerie Traclet
Hello
Please excuse us for this issue encountered with your order.
Thank you for simply sending us a photo at [email protected] with the reference of your order and we will proceed with its exchange.
Remaining at your disposal
Best regards
Traclet Sébastien.
Y
Yazid C.
Rating: 1 out of 5
following a purchase from 18/09/2024
I ordered 2 pseudo berets from the brand Le Béret Français, whose very thin thickness does not match the photo description.
All packed in an old bag straight out of a
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo at [email protected]
To verify that you received the correct berets.
Indeed, the quality of the berets from the brand Le Béret Français is recognized.
We therefore need to verify, and if that is the case, we will escalate the information that you are not satisfied.
Finally, for the packaging when sending two berets, we put them in new bubble envelopes.
If the packaging has an issue upon receipt, please refuse the package to make the claims with the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Roger G.
Rating: 1 out of 5
following a purchase from 30/07/2024
Nice item, but delivery was way too slow, 6 weeks after the order!???
This is not serious!
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay, but unfortunately, the manufacturing being on vacation in August, we could only have them by the end of September.
We hope that the hats give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
Y
Yves B.
Rating: 1 out of 5
following a purchase from 14/08/2024
Lack of communication
Delivery delay that only occurs after irritated emails, and delivery the next day out of anger
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D
Damien C.
Rating: 1 out of 5
following a purchase from 30/06/2024
I returned the item ordered by mistake, no refund, scam site, do not order at all.
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Response from Chapellerie Traclet
Hello
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
Y
Yannick B.
Rating: 1 out of 5
following a purchase from 25/07/2024
Beautiful product but beware, no response for a product return. This is not the right size
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Response from Chapellerie Traclet
Hello
It is of course possible to exchange for a different size if the one received does not fit.
Here is the link to make an exchange on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Sorry, but on our side, we did not receive an email from you.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Richard G.
Rating: 1 out of 5
following a purchase from 11/08/2024
This is terrible, especially the beret which is very poorly sized, and I know what I'm talking about, I've been wearing them for 15 years
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Response from Chapellerie Traclet
Hello
What is the sizing issue encountered with the Basque beret? Is it too big or too small?
You ordered other items in size XL, does that size suit you?
Remaining at your disposal to find a solution for the Basque beret that does not fit.
Best regards
Traclet Sébastien
P
Patrick B.
Rating: 1 out of 5
following a purchase from 01/08/2024
I ordered a hat in size 56, I received a hat much larger, at least size 58, and customer service did not want to cover the return shipping costs.
I am very disappointed by this attitude, unworthy of good commercial service!!!
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Response from Chapellerie Traclet
Hello
If there is a sizing issue, please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
S
Salemkour L.
Rating: 1 out of 5
following a purchase from 30/07/2024
Hi, it was the right size but it was dirty underneath
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Response from Chapellerie Traclet
Hello, please excuse us if there was an issue during storage. Can you send us a photo of the item received so we can implement measures to prevent this from happening again.
Best regards
Traclet Sébastien
P
Pierre-Yves L.
Rating: 1 out of 5
following a purchase from 13/07/2024
-
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Response from Chapellerie Traclet
Hello
What is the issue encountered with your order?
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2024
Nothing received. Unable to reach the box. Messages left in the voicemail but no response. Order paid on April 22. No news as of today. Very disappointing.
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Response from Chapellerie Traclet
Hello
We can be reached at 0477714058
According to the Colissimo tracking, it was in the relay point
And since then, it is on its way back.
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20774828419
A new shipment will be made today.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2024
A wait of over 2 months without information on the reasons for the delay and the delivery date. Several complaint letters sent without response in return. In the end, the item arrived but it is too big!
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer having had supply issues with raffia.
On this model, it has an adjustment lace to fit it around the head.
Otherwise, we can adjust it according to the desired size with a coarse grain.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/04/2024
Very unhappy, you sent my order well beyond the expected delivery time and only thanks to the emails I sent you!!!
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer had production delays due to the May bridge.
We hope that the gloves give you complete satisfaction and that you received them on time.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2024
The hat I ordered does not match either the size or the specifications described on the site. The size is a 60 instead of a 59. The leather straps described on the site are missing from the hat I received... terrible...
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Response from Chapellerie Traclet
Hello
Please excuse us for this error, we are proceeding today with the correction by sending the missing items.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2024
No news about my delivery
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Response from Chapellerie Traclet
Hello
However, the tracking of the package was indeed sent to you by email
Here it is below
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20738571078
We will make a complaint today to Colissimo.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2024
Order of a brown hat. Received a black hat.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Thus we will proceed to its exchange with the sending of a return voucher.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/04/2024
Absolutely disappointed. Size two times smaller than ordered. Size number VOLUNTARILY removed (cut!!!) so it cannot be verified. I will never buy again. They understand the very negative reviews.
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Response from Chapellerie Traclet
Hello
Thank you for verifying the comment as the comment on the product does not match the one you indicate here.
Moreover, the size sent is indeed 62/63 cm as ordered; it was verified before sending.
What size do you make?
Thank you for sending us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/04/2024
Not received and already claimed
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
The order left on April 19 from us the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6H13453533148
Normally, it should have been delivered to the relay point at the beginning of the week.
A complaint with the post has just been made so that it arrives to you quickly.
Remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2024
Not at all satisfied with the quality of the item.
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Response from Chapellerie Traclet
Hello
Thank you for indicating the issue encountered with this Basque beret in 100% wool.
It is indeed possible to exchange or return the product if it does not suit you.
Here is the procedure on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2023
I no longer have access to my personal page.
Is this normal?
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Response from Chapellerie Traclet
Hello
Here is the link for you to log in to the site.
https://www.chapellerie-traclet.com/fr/authentification?back=my-account
AND the address to change your password
https://www.chapellerie-traclet.com/fr/index.php?controller=password
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2024
Size, quality, shipping time
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Response from Chapellerie Traclet
Dear
I don't understand your message. Your order was made on Sunday and we sent it on Monday, we can't send it more quickly to you in Italy because all post offices are closed on Sunday.
Can you explain the problem with the Stetson hat quality?
Size, we explain that Stetson size is more important.
Last but not least, if you don't like it, you can return for exchange or refund.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2024
Delivery time not respected!
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
The order was placed on Friday 16/02/2024 at 18:53:01.
The order left on Monday 19/02/2024 under tracking 6C18383620326
Indeed, even though we are open on Saturday, the post does not take our packages. It therefore leaves on Monday because the post does not work on Sunday yet.
It was delivered on Wednesday 21
https://www.laposte.fr/outils/suivre-vos-envois?code=6C18383620326
Thank you for indicating the issue encountered with the delay because for a delay with delivery on Tuesday, it would have been necessary to take Chronopost or TNT.
We hope, however, that the hat gives you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2023
Delayed delivery of months, very poor quality article, really disappointed
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer had delays in resupplying.
Regarding the quality of this type of cap; we have offered you another model and it is of course possible to exchange it if it does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2024
A lot of waiting to receive a short beanie that is much longer than a classic beanie
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Response from Chapellerie Traclet
Hello
For the short beanie, it has a cuff that is adjustable, normally it is worn as shown in the photos posted online.
Here for example we have this model which is a short model like a Breton beanie.
https://www.chapellerie-traclet.com/fr/style-de-chapeau/1963-bonnet-marin-beret-breton.html?
or
https://www.chapellerie-traclet.com/fr/femme/7778-bonnet-miki-brest-anthracite.html
It is of course possible to change it if it does not suit
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2024
My purchase went to the trash, fabric too thin for velvet
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Response from Chapellerie Traclet
Hello
In velvet we have several qualities ranging from 25 euros to 59 euros.
It is of course possible to make an exchange if the product does not suit you.
Remaining at your disposal
Best regards Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/02/2024
Box already opened (torn) and delivered in that state. Sterile email from the seller. I prefer not to respond and never order online again nor recommend you.
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Response from Chapellerie Traclet
Hello
For the box issue which is the packaging of the beret, we can send you a new one.
Finally, regarding the size, I took the liberty of asking you questions to understand if the beret is too small or too large.
Lastly, we sent you a final email two days ago without a response.
A phone call also went unanswered from your side to find a solution to your size issue.
We have been selling in Roanne for over a century and since 1995 online, and we find a solution for each client’s request.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2024
I find the finish shabby. Staple for the attachment of the ribbon. Too bad I can't send photos. I regret this purchase.
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Response from Chapellerie Traclet
Hello
The ribbon does indeed have a staple for attaching the ribbon to the hat.
But it is not visible, otherwise it is a problem.
This staple is necessary for adjusting the ribbon on the crown. Then it is of course machine sewn.
Please send us a photo at [email protected].
If you want a hand-sewn hat, that is also possible, we can make it for you in our hat shop.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2024
ITEM NOT RECEIVED TO DATE
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Response from Chapellerie Traclet
Hello
The package has been sent since January 25 under the following colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20341710062
We will make a complaint to the post office to do what is necessary to receive it quickly.
Please excuse us for this inconvenience beyond our control.
Currently, some platforms are slowed down due to strikes.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2024
Really small
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Response from Chapellerie Traclet
Hello
If it does not fit, we can make it larger for you. What size do you wear?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2024
Very disappointing!
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
Can you provide more information about the issue encountered with the hat?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2024
You are useless.... Because to this day I still have not received my order and I was supposed to receive it yesterday...
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Response from Chapellerie Traclet
Thank you for your message which pleases us.
The order was placed on January 23 at 10 a.m. and it was sent the same day under tracking 6a34509052406
As indicated by the tracking, there are currently strikes ongoing. This is causing some delays beyond our control.
Please excuse us for this inconvenience.
If you have a better solution, we are of course listening and will try to implement it.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2024
Unfortunately, the hats were too small... the pakol looked very little like the one I bought in Pakistan... a few years ago
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Response from Chapellerie Traclet
Hello
For the ordered models, we also have them in larger sizes.
The Pakol is manufactured and designed in Pakistan.
If you have a photo of your model, we would be happy to try to get that model.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/01/2024
I cannot comment on this because I still have not received my order
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Response from Chapellerie Traclet
Hello
Your order is currently being delivered since January 23.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20315457207
As indicated, currently due to protests, some packages are delayed.
A complaint has been made to conduct the necessary searches.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2023
Worse than bad, product not restocked. I had to send a first message for them to tell me that the product would be delivered to me the following week, but in fact no. Then I requested a refund and there, miracle, they sent my order in a hurry and still not to where I chose. The service is deteriorating and this does not bode well...
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Response from Chapellerie Traclet
Hello
The information about the delivery time was indicated at the time of the order and then confirmed by email.
The delay was a bit longer because the manufacturer was on vacation during the winter holidays.
Finally, an email was sent in the middle of last week to inform you that the order would arrive at the end of the week.
We hope that the clogs will give you complete satisfaction.
Best regards
Traclet Sébastien
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