Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

1 star review

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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2023
we have not received anything to date
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Response from Chapellerie Traclet
dear
excuse us for the delay but to South Africa, the delay is important.
With taking we can see the parcel is in your country so you will receive in few days
https://www.laposte.fr/outils/suivre-vos-envois?code=EY721562500FR
excuse us for the delay
regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2023
see below
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Response from Chapellerie Traclet
hello
please excuse us for this delivery delay.
We hope that the cap gives you complete satisfaction.
sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2023
Cap arrived stained.
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Response from Chapellerie Traclet
hello
please excuse us for this issue, we hope to have answered your request during our email exchanges in order to find a solution that meets your request.
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2023
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Response from Chapellerie Traclet
hello
thank you for taking the time to leave a rating and a comment.
But what do you mean by null for the cap and the website?
What are you expecting or looking for on the site or as a product?
remaining at your disposal
sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2023
Put on sale the out of stock items
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Response from Chapellerie Traclet
hello
the information on the delivery time is indicated in red when choosing the size.
Moreover, this is indicated by email as well as on your account.
Awaiting restocking 30/04/2023 09:48:42
Payment accepted 30/04/2023 09:48:42
remaining at your disposal
sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2023
Very disappointed! I ordered a S/M hat, usually the S fits me very well. The same with 2 reducers, still too big. No commercial gesture on the shipping or return resulting in nearly 15€ lost for ultimately having nothing! Really disappointed!!!!
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/05/2023
I ordered 3 items. The hat received is not the right color (I ordered beige,
I received chocolate. The fan has a defect in the printing of the patterns in the middle; it was for a gift, I lost 21 euros and have to find something else ... only the cap corresponds to the order. I would like to return but I have to pay ...
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2023
The site is pretty, the hat was very unpleasant.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2023
It's impossible I cannot answer your question the recipient did not go to pick up the hat.
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Response from Chapellerie Traclet
hello
thank you for your comment but in the case where you have not yet picked up the package. please wait to give a comment that is not based on anything.
remaining at your disposal
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2023
I have not received my order
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2023
Still no hat ordered on 04/05/2023 for 05/05/2023 I requested noting that it was not delivered on 05/05/2023 for the sum of 41.30€ paying the maximum price plus 2€ for another delivery to my home I am 84 years old that it be delivered on 09/05/2023 I paid again 2€ still nothing. 2 years ago 2 hats that I never received. Do you think this is HONEST
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2023
Cap sold as a creation of the Traclet house in waxed cotton Millerain, in fact it is a cap from the brand JAXON & JAMES with no certainty of the origin of the fabric that is found 45% cheaper on the site chapeauxetcasquettes.fr
This is therefore a shameful dishonesty from the seller.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2023
We have still not received the order planned urgently and which was sorely missed at our daughter's wedding. We are very disappointed and will certainly not recommend you to our friends.
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Response from Chapellerie Traclet
Hello
as indicated when you placed your order, this model in this size of top hat had a delivery delay. This information was sent to you by email as below:
Awaiting restocking 19/04/2023 13:07:36
Payment accepted 19/04/2023 13:07:36
Following your email indicating that you needed it, we sent it to you by chronopost on Saturday morning.
According to the chronopost tracking, the issue is that the address communicated during your order was not correct. Below are the elements also sent by email and the tracking of your chronopost
Shipped Shipped Armada Levell 21/04/2023 18:00:43
XA024334621FR
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XA024334621FR&langue=fr&op=&form_build_id=form-Bxc1_wl-32U5ye40UjyMSN9oD--W8LwU5AtnJoz1GlY&form_id=chrono_suivi_colis_block_form
remaining at your disposal
sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/03/2023
You want to have my opinion while I am still waiting for my package. At first I was supposed to receive it on Saturday at 3pm then it was postponed to Monday. It is Tuesday evening more precisely 8:49pm still nothing. What do you want me to say! In your opinion, what do you deserve? 5 stars or a Blame. It's up to you!!!
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/01/2023
Hello. The site is OK the delivery too. But the quality of the product is very bad.
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Response from Chapellerie Traclet
Hello
Thank you for your message. Please let us know the issue encountered with this karakul made artisanally in Pakistan.
We also have Italian productions that are of European design and finish as well as in a more European shape.
It is of course possible to change it.
Remaining at your disposal
Sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2023
I have not received your hat. I received another one that suits me perfectly
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
What reference do you need?
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2023
package smashed
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Response from Chapellerie Traclet
hello
please excuse us, in case the package is reported, it is advisable to refuse it.
We send our packages in double thickness packaging. Normally they are quite sturdy.
We hope the hat meets your satisfaction.
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2023
Very poor quality
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Response from Chapellerie Traclet
Hello
In case the product does not fit; it is of course possible to return it for an exchange or refund.
Can you tell us the issue with the tribe cap?
The improvements you wish for?
Sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/10/2022
At the time of ordering, a delay of 5 weeks was expected. After 10 weeks, and without any communication from customer service, I question this 'customer service'. And there, as if by magic, my order is sent the very next day! This is therefore a clear lack of seriousness.
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay. We sent you an email following your request for order tracking indicating that the tricorne would be shipped within the week..
We hope, however, that the hat gives you complete satisfaction and will make you forget this slightly longer delay.
Remaining at your disposal
Sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2023
It has a weird shape on one side, it's not circular
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Response from Chapellerie Traclet
Dear
Can you send a picture for this problem.
Regards Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2022
Poor finishing and return at our expense €10 to return a beret! Really very disappointed, I will not order again.
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Response from Chapellerie Traclet
Hello
Thank you for your message.
In case of an issue, please send us a photo at [email protected]
Thus we will proceed with its exchange with a return label for the model with an issue.
Remaining at your disposal
Sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2022
Order placed on 15/11/22, received on 04/01/23. Announced delay 2 to 3 weeks... I sent a message twice, the Traclet house never bothered to respond.
Moreover, the item has no label, neither the manufacturer's name nor washing instructions. I am absolutely convinced that there was one, there is a trace and moreover there was a piece of thread that was used to attach this label!!!
The worst part is that when this label was removed, there was a little unfortunate scissor cut.
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Response from Chapellerie Traclet
Hello
please excuse us for these inconveniences. Our manufacturer had a significant delay in the production of goretex hats and we tried to send it to you as quickly as possible after Christmas. Regarding the label, normally there is indeed a label attached to a plastic thread detailing the care characteristics of the goretex.
As for the emails, we received one to which we replied that the hat should be shipped for reception at the beginning of January.
For these reasons, please find attached a gift voucher of 20 euros.
code: N5JD1DCX (unique code)
remaining at your disposal
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2022
Very disappointed with the hat, way too big and no shape.
Not happy, don't say it's one size fits all.
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Response from Chapellerie Traclet
Hello
This type of hat fits well for a head circumference of 55 to 59 cm
What size do you wear?
It is of course possible to exchange it if this model does not suit you.
We have shapes like the janson cap which is less wide or holdtein cap
Remaining at your disposal
Sincerely
Traclet Sébastien.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2022
To wear this hat, you need to have 2 heads
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Response from Chapellerie Traclet
Hello
this model of hat fits for a head circumference of 55 to 61 cm as it is elastic.
However, it sinks a lot on the head (almost covers the ears)
Otherwise, we have model 2412 which has a less deep and less wide shape.
It is of course possible to change it.
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2022
The site, which answers questions, sends confirmation is not secure, so the email is in spam with a lot!!! Danger.... I thought I was hacked.
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Response from Chapellerie Traclet
Hello
we respond through our secure SSL site, in case the email is in spam it is simply that upon receipt it was initially placed in spam or that the manager like gmail considers the email as spam. This has nothing to do with hacking.
We hope the caps meet your satisfaction.
remaining at your disposal.
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2022
Fast delivery
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
However, the rating of 1/5 is not related to the comment. The rating of 1/5 is the lowest.
Remaining at your disposal
Sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2022
The package was already opened before arriving at its destination. I will not place the second order initially planned.
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Response from Chapellerie Traclet
Hello
Please excuse us if the package was opened; as indicated in our message following your email, we have made a complaint to colissimo.
We were waiting for a response from colissimo.
We should have a refund that we would have made to you.
Remaining at your disposal to satisfy you as best as possible.
Sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2022
I did not receive the right product, the after-sales service is non-existent. I do not recommend
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Response from Chapellerie Traclet
Hello
this message is indeed unfortunate for a loyal customer.
Indeed, we exchanged two days ago about the fact that we would send you the correct model.
It is currently being delivered to the chosen relay point.
Please excuse us for the delay in sending the correct return which has just been done a few minutes ago by email.
We tried to reach you by phone and we just left you a voicemail message.
please excuse us once again for this model error.
remaining at your disposal
best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2022
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Response from Chapellerie Traclet
Hello, thank you for your comment, but why did you give one star out of five?
Did you encounter an issue with the ordered hat?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
Qualitative product (night cap), but ordered in black and received in white...
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
Thank you for sending us a photo of the received model at [email protected] and we will proceed to send the correct color.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2022
Not good
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Response from Chapellerie Traclet
Hello
What is the issue encountered?
It is possible to change it if it does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2022
More rigor in processing orders
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Response from Chapellerie Traclet
Hello, yes we had a delay in our delivery due to a defect in the pressure of the T3 hat, the time to restock took a bit of time.
We hope, however, that the hat will give you complete satisfaction.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2022
1.5 months delay in delivery after follow-up, not even a commercial gesture, just "excuse us!"
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Response from Chapellerie Traclet
Hello
Yes, the normal delay is 4-6 weeks and currently our manufacturer, like many others, has a lot of delays in their production due to fabric supply constraints.
We have of course apologized for this delay because we believe the quality is there, but currently everyone is making commercial gestures.
Please find below a code specially for you associated only with your account for a gift voucher worth 30 euros (code 9LNZXPAE).
We hope that this delay does not tarnish the quality of the hat and that it will give you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2022
I only received one item out of two
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Response from Chapellerie Traclet
Hello
Yes, we did inform you that we had a delivery delay for the second one. Currently, our workshop in Roanne has supply issues with cashmere threads, which is why the second one is indeed delayed, but we have not forgotten you.
As soon as it is done, we will send it to you like the first one.
Please excuse us for this delay.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2022
You say you deliver within 72 hours max, I received it after 108 hours, so you need to review your advertising
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Response from Chapellerie Traclet
Hello
Yes, with the weekend it can happen that it adds 2 more days because the package could not be delivered on Saturday but only on Monday.
Please excuse us for this delay.
We hope, however, that the beret gives you complete satisfaction and that it will last over time.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2022
After two months, I still have not received my order. Can it get worse?
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the two tricorns with marabou.
We had a delay in the production of the two tricorns and currently we have difficulties in sourcing the marabou.
We hope, however, that the tricorns will satisfy you.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2022
Error on the model of the cap purchased
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
Thus we will proceed with the exchange.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2022
Product not compliant with the presentation on the website
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model by email so that we can send you the correct product.
Our email: [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2022
Hat never received, no responses to emails!!!!
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Response from Chapellerie Traclet
Hello
The message is abnormal because the hat has indeed been received and requested for exchange.
Here is the summary of our email exchanges with the dates of each email
to Customer Service
2 order(s) validated for a total amount of 237.60 €
Customer since: 04/02/2022
- 08/02/2022 - 14:16
Hat too small, size 58, need size 59
Sébastien
Hanae TRACLET - 08/02/2022 - 14:32
Hello,
We are following up on your message.
Please indicate this when you return it.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Nicolas Graci - 08/02/2022 - 17:54
Hello, I have received the hat, but size 58 does not fit me, I need size 59. Best regards
Sébastien
Hanae TRACLET - 08/02/2022 - 18:18
Hello,
Yes, no problem, please return it in its packaging with the order reference and indicate this new size.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Furthermore, an email was sent in mid-September indicating a delivery for early October of the hat. It was sent to the post office under the colissimo tracking number 6H12593801445
remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/09/2022
The inner ribbon of the hat is sewn with white thread (while the hat is straw-colored!). This white stitching, which does not even follow the oval of the hat, is very visible on the outside of the hat as shown in the photos I sent you. It is a defect. Please let me know how you could correct it: the stitching needs to be redone with straw-colored thread that should not be visible from the outside. Without this defect that makes it unwearable, I would really like this straw hat.
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Response from Chapellerie Traclet
Hello
This type of straw hat, like any straw hat, is worn at the middle of the forehead and at the back bump.
Thus, neither the leather nor the white thread is visible.
This type of straw hat has been made this way for years in Italy but also previously in France.
If you wish to change the color of the threads, it is of course possible.
For that, you need to return it to us and indicate the desired color.
Remaining at your disposal
Best regards
Traclet Sébastien
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