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Rating: 5 out of 5
Very good, happy with my purchase...
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3, 4 and 5 stars
Reset filtersB
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Good choice of hats and accessories, fast delivery
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D
Rating: 5 out of 5
-
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M
Rating: 5 out of 5
Pretty cap! Light to wear while being effective
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P
Rating: 5 out of 5
Item arrived on time. In very good condition. Matches what I expected.
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T
Rating: 5 out of 5
Great
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M
Rating: 5 out of 5
No problem, fast delivery and perfect reception. The Panama was well protected and of good quality for its grade, well done and good continuation
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C
Rating: 4 out of 5
Good but the color of the hat does not match the photo displayed on the site at all
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P
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Conforms to the order. Hat that looks good and does the job I recommend
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B
Rating: 5 out of 5
Very good. Thank you
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M
Rating: 5 out of 5
Conforms to my expectations
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F
Rating: 5 out of 5
A bit long but the package arrived :o)
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D
Rating: 5 out of 5
Difficult to give a relevant opinion. It is on the duration that the quality can be observed.
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D
Rating: 4 out of 5
speed of shipping
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S
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Always satisfied with the quality
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A
Rating: 5 out of 5
Perfect and faster than expected thank you
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P
Rating: 5 out of 5
Hat conforms to the description Impeccable service
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J
Rating: 5 out of 5
Package well received, very happy with the hat
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C
Rating: 5 out of 5
Very good..thank you
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M
Rating: 4 out of 5
I was misled by the color of the hat in the photo on the site. I therefore had to return my first order to get a white Panama: loss of time and additional costs. Otherwise, wide choice of hats, good packaging and speed of delivery.
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L
Rating: 5 out of 5
Perfect cap, sent in
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N
Rating: 5 out of 5
Product of beautiful quality arrived very quickly and carefully packaged.
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D
Rating: 5 out of 5
very good product
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M
Rating: 5 out of 5
Product as I expected. Nice shape and nice color.
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H
Rating: 5 out of 5
very good
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L
Rating: 5 out of 5
-
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G
Rating: 5 out of 5
excellent product. impeccable delivery
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M
Rating: 5 out of 5
Perfect
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G
Rating: 5 out of 5
In accordance with the order
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B
Rating: 5 out of 5
Very good welcome, wide choice, good advice.
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A
Rating: 5 out of 5
Very happy with my hat made in France! The Traclet hat shop was attentive and followed up on my additional request regarding the item I ordered. The delivery was made in 2 weeks and the hat was well packaged. I recommend
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S
Rating: 5 out of 5
Product in accordance and perfect delivery
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C
Rating: 5 out of 5
Wide choice, very easy to use site and fast shipping, it's perfect.
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S
Rating: 5 out of 5
perfect beautiful quality good delivery nothing to say a customer for many years I sincerely recommend this site
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T
Rating: 2 out of 5
I got the wrong hat. And after soon two weeks I still am waiting for my right hat.
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Response from Chapellerie Traclet
Hello Thomas,
Thank you for your feedback and we are sincerely sorry to hear that you received the wrong hat. To resolve this issue as quickly as possible, we invite you to contact us directly by email or by phone.
Best regards,
The shop team.
Thank you for your feedback and we are sincerely sorry to hear that you received the wrong hat. To resolve this issue as quickly as possible, we invite you to contact us directly by email or by phone.
Best regards,
The shop team.
J
Rating: 5 out of 5
Easy order and fast delivery: satisfaction after a week of use
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J
Rating: 5 out of 5
I received my package in perfect condition, very well packaged to preserve the hat. Hat conforms to the catalog and is well finished. I recommend
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