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Rating: 4 out of 5
Delivery was quite fast
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
nothing to report
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A
Rating: 3 out of 5
The site is quite well done and clear.
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A
Rating: 5 out of 5
Your website was very easy to use. I was able to quickly find what I was looking for. The information on the hat was very helpful. The payment process was quick and easy.
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A
Rating: 5 out of 5
Very well made site. Very realistic photos
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A
Rating: 5 out of 5
I requested an exchange because it was too small for me. That's my mistake.
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A
Rating: 4 out of 5
Very good!
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A
Rating: 5 out of 5
Everything is perfect - FAULTLESS SERVICE - WELL PACKAGED PACKAGE - SPEED - THANK YOU FOR EVERYTHING
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A
Rating: 5 out of 5
I found what I was looking for
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A
Rating: 5 out of 5
The product corresponds exactly to my expectations. It was delivered within the announced timeframe. Total satisfaction!.
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A
Rating: 5 out of 5
Very good shop!
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A
Rating: 5 out of 5
I have always been satisfied with the Traclet house, as they are professionals and the quality of their hats is impeccable.
Ultra-fast delivery in 48 hours.
I highly recommend this house with complete confidence.
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Ultra-fast delivery in 48 hours.
I highly recommend this house with complete confidence.
A
Rating: 4 out of 5
Easy ordering on the site, fast delivery, too bad there is only one size because the cap is a bit big despite the integrated adjustment.
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A
Rating: 5 out of 5
Thank you, you were very responsive to our requests, it's really great, high-quality service!
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A
Rating: 5 out of 5
I am perfectly satisfied with the product, from the order to delivery it took four days while being constantly informed about the order's progress, I recommend.
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A
Rating: 5 out of 5
Very good, very fast. I recommend.
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A
Rating: 5 out of 5
Very good. The children's gavroche cap is superb. The order was simple and the delivery efficient.
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A
Rating: 5 out of 5
Very beautiful hats, many models to make the right choice. Fast delivery.
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A
Rating: 5 out of 5
Super product treated UPF50+ and top quality
Very good value for money
Fast delivery
Nothing to complain about, just great. Thank you.
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Very good value for money
Fast delivery
Nothing to complain about, just great. Thank you.
A
Rating: 5 out of 5
The site is clear, the order is easy to make, the delivery is fast.
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A
Rating: 5 out of 5
Very good!
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A
Rating: 4 out of 5
Hello, regarding the delivery date, I had made arrangements to receive my package and waited all day for nothing. Not only could I not get it, but not a single phone call to inform me about the delivery the next day without warning while I was at my appointment. On Tuesday, the delivery person called me and I asked him to deliver my package for the next day (Wednesday) and everything went as planned. Except that he left me a delivery notice on Tuesday for my package without informing me, thinking it was another order, I wasted my time trying to receive a package that I had already received, which made me a bit angry with the delivery person who made me lose two days.
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A
Rating: 5 out of 5
Very good experience. Easy order. Deadline respected. Very beautiful hat.
We needed to make a return because the hat was too big. They responded to emails within the day and the exchange was done very easily and quickly. I recommend!
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We needed to make a return because the hat was too big. They responded to emails within the day and the exchange was done very easily and quickly. I recommend!
A
Rating: 5 out of 5
As per the photos, beautiful quality and a little extra, French manufacturing.
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A
Rating: 5 out of 5
Delivery made on time. Pick-up without any problem, the hat was in good condition. However, it should be noted that the top of the package was half torn with a significant hole. Obviously, the handling done by your provider La Poste seems very rough, which is incompatible with the quality of the transported products.
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A
Rating: 5 out of 5
Satisfied with the product, meets my expectations.
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A
Rating: 5 out of 5
Ease of ordering, fast delivery, product quality. Total satisfaction.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
A superb site with a lot of choice Made in France. Excellent service, fast and careful shipping, well done and thank you!
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A
Rating: 5 out of 5
Hat arrives in top cardboard, thank you, fits perfectly.
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A
Rating: 5 out of 5
Everything is great
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A
Rating: 5 out of 5
Tote is good, thank you.
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A
Rating: 5 out of 5
Item conforms to the description and very warm
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A
Rating: 3 out of 5
ORDER AND DELIVERY WELL PASSED THE QUALITY OF THE PRODUCT IS MEDIOCRE FULL OF DEFECTS ON THE SURFACE OF THE CAP FOR WHAT ??????? WHO KNOWS
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the cap at [email protected]
For this type of cap, we have several qualities and it will depend on the expected quality as this model at 24 euros is very different from the one at 45 or the one at over 100 euros.
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for sending us a photo of the cap at [email protected]
For this type of cap, we have several qualities and it will depend on the expected quality as this model at 24 euros is very different from the one at 45 or the one at over 100 euros.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 2 out of 5
Sorry disappointed with the order a product that does not correspond to the product in the photo,
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model at [email protected]
Best regards
Traclet Sébastien
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model at [email protected]
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
The choice of quality items, as well as the good advice that I really appreciated.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Everything was perfect
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A
Rating: 5 out of 5
Nothing to report, perfect
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A
Rating: 5 out of 5
Very satisfied, thank you.
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