Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2022
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2022
Item received superior to the description on the site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
Perfect. Excellent customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2022
very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2022
Well packaged and protected. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2022
Product conforms to the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2022
I am delighted with my Barigoules Provençal hat. Beautiful craftsmanship, good value for money, fast shipping – order placed on May 8; hat shipped on the 9th and received on the 12th – and very neat; in short, everything is perfect. I will not hesitate to place other orders at the Traclet hat shop: I have already spotted another Provençal hat (the Papini) and an Andalusian hat that catch my eye. Thank you very much and see you very soon!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2022
Product as described. Very good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2022
Perfect, nothing to say!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
Nothing to report, always satisfied with their professionalism and the products they offer. However, when you like an item, go for it because it goes very very fast. That's the downside of their qualities.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2022
On the site noted delivery 24 to 72h, that was not the case.
Otherwise, nothing to say about the quality of the product, beautiful finish, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
Very happy with my forever bucket hat. Good value for money
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
Very detailed site; I could spend my days there.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
Order compliant and shipping well followed and fast. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
Quality product that I have been using for several years to protect myself from the sun
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
Very nice cap and made in France
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2022
Size issue at the order (different screen before and after validation)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2022
Navigating the site is easy, delivery is fast but I still have the same issue with ordering on my account on the site. I always have to call La Chapellerie directly! The phone reception is perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2022
Out of stock at the order, however delivery was quite fast. It would have just been appreciated to have an idea of the restocking delay… if you were aware of it…
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
Completely satisfied with my purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
A wonderful choice! Very serious company!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
Magnificent hat that corresponds perfectly to the photos online. Fast delivery, careful packaging. Everything is OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
Perfectly packaged order - compliant with the photo - fast delivery ... site to recommend to customers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
Serious site and quality of items
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
Good size quality cap
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2022
Fast reception and compliant with the order. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2022
Easy to use site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2022
Order placed 1 month wait announced received 3 months later
After several email and phone reminders
Abusive sales service
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay.
We had delays in obtaining the felt bell from our manufacturer and this pushed back production.
We hope the hat meets your satisfaction
Sincerely
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2022
The order went well and the panama is of good quality, but TNT sends messages to announce delivery at the pickup point when the package has not arrived... So we go twice for nothing... Disappointing.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
VERY good site, simple and practical, impeccable delivery, quality packaging and wrapping. Product corresponding to the description.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
Simple navigation, large choice of products, product received conforms to my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2022
Quality hat and competitive price, fast and perfect delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
Top! The website is very well done, the product was delivered very quickly in impeccable packaging; the hat I bought corresponds exactly to the description and my expectations, the size is strictly compliant, in short.... I will come back!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2022
ok ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2022
Happy with my order, corresponds to the indications given on the site, easy to use site, fast and careful delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2022
Many choices and smooth navigation on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2022
I received my order as expected except that a straw hat has a sewing defect (a hole) that I will try to repair
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
Well received quickly
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