Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
We warmly thank you for your positive review and for the rating of 5/5. We are delighted to learn that the product fully met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site for more discoveries.
Best regards,
The Chapellerie Traclet team.
F
Frederic M.
Rating: 4 out of 5
following a purchase from 06/03/2026
Apart from the delivery times, the hat is of good quality.
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Response from Chapellerie Traclet
Hello Frédéric,
Thank you very much for your review and for your positive comments on the quality of our hats. We apologize for the delivery delays and are constantly working to improve this aspect. Your satisfaction is our priority, and we hope to see you again soon on our site!
Best regards,
The Chapellerie Traclet team.
D
Dolores L.
Rating: 5 out of 5
following a purchase from 26/03/2026
Very satisfied
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Response from Chapellerie Traclet
Dear Dolores,
We sincerely thank you for your positive evaluation of our site "Chapellerie Traclet". Your satisfaction is our priority and we are delighted to have met your expectations. Please do not hesitate to reach out to us for any future questions or needs.
J
Jean-Claude S.
Rating: 2 out of 5
following a purchase from 25/03/2026
-
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Response from Chapellerie Traclet
Hello Jean-Claude,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we wish to provide you with a service that reflects our values. Please do not hesitate to contact us directly to discuss your concerns.
Best regards,
The Chapellerie Traclet team
P
Philippe H.
Rating: 5 out of 5
following a purchase from 24/03/2026
Excellent
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Response from Chapellerie Traclet
We warmly thank you for your flattering comment, Philippe. We are delighted that our site "Chapellerie Traclet" has met your expectations. Your satisfaction is our greatest reward and we hope to see you again soon among our clients!
C
Claudine L.
Rating: 4 out of 5
following a purchase from 28/02/2026
Hello The delivery was delayed. The cap is correct but of lower quality than the original which was made of wool. Best regards
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Response from Chapellerie Traclet
Hello Claudine,
Thank you for your feedback and your experience with our site "Chapellerie Traclet". We are sorry to hear that the delivery was delayed and that the quality of the cap does not fully meet your expectations. Your comments are valuable and will help us improve our services and products. Please feel free to contact us if you need further assistance.
Best regards,
The Chapellerie Traclet team.
N
Nathalie G.
Rating: 5 out of 5
following a purchase from 25/03/2026
Straw hat, just perfect
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Response from Chapellerie Traclet
Dear Nathalie,
We warmly thank you for your flattering review and your rating of 5/5. We are delighted to learn that our straw hat has met your expectations and that you are satisfied with it. Your satisfaction is our greatest reward. We look forward to seeing you again soon on our site!
Best regards,
The Chapellerie Traclet team
C
Carrasco Tardío J.
Rating: 5 out of 5
following a purchase from 25/03/2026
Everything perfect. Speed in shipping and the product was totally protected in packaging. The tracking information was excellent. Totally recommendable.
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Response from Chapellerie Traclet
Dear Carrasco Tardío,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that you were satisfied with the speed of shipping and the quality of our product packaging. Your recommendation is greatly appreciated and motivates us to continue providing high-quality service. We look forward to serving you again on our site "Chapellerie Traclet".
Best regards,
The Traclet team
P
Patrice F.
Rating: 5 out of 5
following a purchase from 24/03/2026
I am very happy with my bowler hat
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Response from Chapellerie Traclet
We sincerely thank you for your glowing review, Patrice. We are delighted to hear that you are satisfied with your bowler hat, and we hope to assist you again in your future hat choices. See you very soon on our site!
O
Olivier C.
Rating: 5 out of 5
following a purchase from 15/03/2026
Very good quality sailor cap+++++++
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Response from Chapellerie Traclet
Hello Olivier,
Thank you very much for your glowing review! We are delighted to hear that you are satisfied with your sailor cap. Your positive feedback encourages us to continue offering quality products. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team.
R
Rachel G.
Rating: 5 out of 5
following a purchase from 23/03/2026
Perfect
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Response from Chapellerie Traclet
Dear Rachel,
Thank you very much for your glowing review! We are delighted that your experience with Chapellerie Traclet was perfect. We look forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team.
I
Ivan M.
Rating: 5 out of 5
following a purchase from 22/03/2026
Fast delivery, quality product.
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Response from Chapellerie Traclet
Dear Ivan,
We warmly thank you for your glowing review and for the maximum rating you gave us. We are delighted to hear that you were satisfied with the speed of our delivery and the quality of our products. Your satisfaction is our priority and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team.
J
Jean-Marc C.
Rating: 5 out of 5
following a purchase from 23/03/2026
fast delivery, good quality beanie
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Response from Chapellerie Traclet
Hello Jean-Marc,
Thank you very much for your glowing review and your perfect rating! We are delighted that you are satisfied with the quality of your beanie and the speed of our service. Your trust motivates us to continue offering the best.
See you soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team.
S
Sabine B.
Rating: 5 out of 5
following a purchase from 23/03/2026
Nice hat (a bit expensive...) but having a lichen planopilaris I am protected from the sun
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Response from Chapellerie Traclet
Hello Sabine,
We sincerely thank you for your flattering review and are delighted to learn that our hat provides you with protection and style. We understand that the price may seem high, but we strive to offer quality products that combine comfort and aesthetics. Please feel free to reach out to us if you have any other questions or needs.
Best regards,
The Traclet Hat Shop Team
J
Jacques M.
Rating: 5 out of 5
following a purchase from 24/03/2026
very nice store. the ordered item is perfect. I will certainly order a fall winter cap again. Best regards, Jacques MARCHAND
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Response from Chapellerie Traclet
Hello Jacques,
We sincerely thank you for your flattering review! We are delighted that you liked the item and would be happy to welcome you again for your next order. See you very soon at Traclet Hat Shop!
Best regards,
The Traclet Hat Shop Team
D
Daniel M.
Rating: 5 out of 5
following a purchase from 23/03/2026
I am waiting to receive the same cap in size 59. It is an exchange in progress.
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Response from Chapellerie Traclet
Hello Daniel,
Thank you very much for your positive review! We are delighted that you chose our site, and we hope that the exchange of your cap will go smoothly. Please feel free to contact us if you have any questions.
Best regards,
The Traclet Hat Shop Team
F
Fakhri B.
Rating: 5 out of 5
following a purchase from 21/03/2026
Very good quality fits all sizes quick reception after purchase I recommend
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Response from Chapellerie Traclet
Hello Fakhri,
We sincerely thank you for your flattering review on our site "Chapellerie Traclet." We are delighted to learn that you are satisfied with the quality of our hats and the speed of delivery. Your recommendation means a lot to us, and we hope to see you again soon!
Best regards,
The Chapellerie Traclet team
X
Xavier C.
Rating: 5 out of 5
following a purchase from 23/03/2026
As usual, always very good with this hat shop
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Response from Chapellerie Traclet
Dear Xavier,
We sincerely thank you for your flattering review and your loyalty to the Traclet Hat Shop. Your satisfaction is our greatest reward. We look forward to seeing you again soon!
Best regards,
The Traclet Hat Shop Team
P
Pauline T.
Rating: 5 out of 5
following a purchase from 20/03/2026
Very beautiful boater
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Response from Chapellerie Traclet
Dear Pauline,
We sincerely thank you for your flattering review regarding our boater. We are delighted that our product met your expectations and we hope to see you again soon on our site "Chapellerie Traclet."
J
Jocelyne S.
Rating: 5 out of 5
following a purchase from 20/03/2026
Perfect!
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Response from Chapellerie Traclet
Hello Jocelyne,
Thank you very much for your flattering review! We are delighted to learn that you are satisfied with your experience on our site. Your satisfaction is our priority and your feedback motivates us to continue offering the best possible service.
See you soon at Chapellerie Traclet!
The Traclet team
N
Nicole J.
Rating: 5 out of 5
following a purchase from 21/03/2026
Product meets expectations, beautiful product.
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Response from Chapellerie Traclet
Madam Nicole, we sincerely thank you for your flattering review and are delighted that our product met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site for more discoveries.
D
Damien L.
Rating: 5 out of 5
following a purchase from 22/03/2026
I contacted customer service by phone for advice! Courteous and calm, the advisor guided me. There are tips regarding the maintenance of our hats! Magnificent by the way, the quality of the felt is pleasant! The next one will be brown! If they have it in stock soon!
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Response from Chapellerie Traclet
Dear Damien,
We warmly thank you for your flattering review! We are delighted to learn that our advisor was able to guide you courteously and calmly. The quality of our materials, especially the felt, is indeed a priority for us. We will be happy to welcome you again for a brown hat as soon as it is available in stock. Don't hesitate to contact us for any questions or assistance.
Best regards,
The Chapellerie Traclet team
P
Pascal P.
Rating: 5 out of 5
following a purchase from 20/03/2026
As usual, a product of very nice quality and very fast shipping, thank you.
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Response from Chapellerie Traclet
Hello Pascal,
We warmly thank you for your flattering review and for the perfect score you have given us. We are delighted that you are satisfied with the quality of our products and the speed of our shipping service. Your loyalty touches us and motivates us to continue offering you the best. We look forward to seeing you on our site!
Best regards,
The Chapellerie Traclet team
A
Andrew S.
Rating: 5 out of 5
following a purchase from 27/02/2026
Very Happy.
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Response from Chapellerie Traclet
Dear Andrew, we sincerely thank you for your very positive feedback on our site "Chapellerie Traclet". Your satisfaction is our priority and we are delighted to have met your expectations. We hope to see you again soon among our customers!
C
Chantal G.
Rating: 4 out of 5
following a purchase from 21/03/2026
Perfect
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Response from Chapellerie Traclet
Dear Chantal,
We sincerely thank you for your positive review and for the 4/5 rating you gave us. Your satisfaction is our priority, and we are delighted that your experience on our site "Chapellerie Traclet" lived up to your expectations. Don't hesitate to reach out to us for any future suggestions or needs.
Best regards,
The Chapellerie Traclet team.
D
Daniel J.
Rating: 5 out of 5
following a purchase from 22/03/2026
Thank you! It's magnificent! The service was excellent
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Response from Chapellerie Traclet
Hello Daniel,
A big thank you for your flattering review! We are delighted that our service and products pleased you. Your satisfaction is our priority. We look forward to seeing you again at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
J
Jean-Louis A.
Rating: 5 out of 5
following a purchase from 20/03/2026
Excellent
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Response from Chapellerie Traclet
We sincerely thank you for your positive evaluation, Jean-Louis. We are delighted that our site "Chapellerie Traclet" met your expectations and we hope to see you again very soon for more discoveries. Your satisfaction is our greatest reward!
J
Jean-Francois B.
Rating: 5 out of 5
following a purchase from 21/03/2026
*****
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Response from Chapellerie Traclet
Hello Jean-François,
We warmly thank you for your flattering review! Your satisfaction is our priority, and we are delighted that our hat shop met your expectations. Don't hesitate to come back to us for any other requests.
M
Monica H.
Rating: 5 out of 5
following a purchase from 22/03/2026
Perfect
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Response from Chapellerie Traclet
Dear Monica,
We sincerely thank you for your perfect evaluation of our site "Chapellerie Traclet." Your satisfaction is our greatest reward, and we are delighted to know that you found your experience to meet your expectations. We look forward to welcoming you again very soon!
Best regards,
The Chapellerie Traclet team
M
Michel B.
Rating: 5 out of 5
following a purchase from 17/03/2026
Reactive and super efficient customer service. I highly recommend.
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Response from Chapellerie Traclet
Hello Michel, we warmly thank you for your five-star rating and your positive comments regarding our after-sales service. Your satisfaction is our priority, and we are delighted that you appreciated our responsiveness and efficiency. We look forward to serving you again at Chapellerie Traclet!
A
Andre L.
Rating: 5 out of 5
following a purchase from 21/03/2026
Very good
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Response from Chapellerie Traclet
Hello André,
We warmly thank you for your positive review and your 5/5 rating. We are delighted to learn that you had a satisfactory experience at Chapellerie Traclet. Don't hesitate to come back to discover our new collections. See you very soon!
Best regards,
The Chapellerie Traclet team
J
Jean-Francois G.
Rating: 5 out of 5
following a purchase from 22/03/2026
Good
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Response from Chapellerie Traclet
Hello Jean-François,
Thank you very much for your positive review and your 5/5 rating! We are delighted that you appreciated your experience on our site "Chapellerie Traclet." Don't hesitate to come back to us for your future purchases.
Best regards,
The Chapellerie Traclet team
P
Philippe C.
Rating: 4 out of 5
following a purchase from 21/03/2026
to be tested on durability. 1st try, ultra-light product and very well ventilated
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Response from Chapellerie Traclet
Hello Philippe, we thank you for your positive feedback and are delighted that you appreciated the lightness and ventilation of our product. Don't hesitate to come back to us after your future trials, we would be happy to have your opinion on its durability.
C
Corinne P.
Rating: 4 out of 5
following a purchase from 11/02/2026
Waiting time of more than 4 weeks, however, financial withdrawal made on the day of the order. On the other hand, after this wait, it turns out that the size of the hat does not correspond to the requested reality, and despite the head circumference taken as per the recommendations... nevertheless, I was refunded as soon as the item was returned and verified by the seller.
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Response from Chapellerie Traclet
Dear Corinne,
Thank you for your feedback and we take note of your comments regarding the delivery time and the size of the hat. We are pleased that the refund process was satisfactory and we are committed to improving our services to ensure a better experience for our customers in the future. Please do not hesitate to contact us if you have any other questions or needs.
Best regards,
The Chapellerie Traclet team
R
Roger R.
Rating: 5 out of 5
following a purchase from 16/03/2026
Easy order. High quality product. One regret: when I picked up the package at the pickup point, it was open (taped band removed, package cut along the entire central length, product taken out of its plastic pocket). Product nonetheless in excellent condition.
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Response from Chapellerie Traclet
Hello Roger,
We sincerely thank you for your positive review and your 5/5 rating. We are delighted that the quality of our products has satisfied you. We also take your remark regarding the condition of your package upon receipt very seriously. Rest assured that we will investigate this situation to improve our service. Please do not hesitate to contact us if you have any other questions or needs.
Best regards,
The Chapellerie Traclet team
P
Poirrier P.
Rating: 3 out of 5
following a purchase from 19/03/2026
The website order lacks ergonomics, I was looking for a Provencal hat for boys and girls and there were only Nice hats... However, the quality is very nice.
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Response from Chapellerie Traclet
Hello POIRRIER,
Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are happy to learn that you appreciate the quality of our hats. We take note of your comments regarding the ergonomics of the search and we will work to improve this experience for our customers.
We also make Provencal hats for girls and boys.
https://www.chapellerie-traclet.com/fr/achat-chapeau-femme/4450-chapeau-provencal-enfant.html#/taille-taille_unique/couleur-naturel
Best regards,
The Chapellerie Traclet team
C
Catherine R.
Rating: 5 out of 5
following a purchase from 20/03/2026
Hello, happy with my purchase.
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Response from Chapellerie Traclet
Hello Catherine,
We sincerely thank you for your positive review and are delighted to learn that you are satisfied with your purchase at Chapellerie Traclet. We hope to see you again soon on our site for new discoveries.
Best regards,
The Chapellerie Traclet team
T
Timothée L.
Rating: 5 out of 5
following a purchase from 19/03/2026
Reliable
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Response from Chapellerie Traclet
We sincerely thank you for your positive review, Timothée. Your trust in our site "Chapellerie Traclet" and your 5/5 rating encourage us to continue providing quality service. Please do not hesitate to reach out to us for any future questions or needs.
J
Jean-Claude D.
Rating: 3 out of 5
following a purchase from 19/03/2026
Good product but delivery is average, it must have been done twice.
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Response from Chapellerie Traclet
Hello Jean-Claude,
Thank you for taking the time to share your feedback on our site. We are delighted that you like the product, but we are sorry to learn that you encountered difficulties with the delivery. Your feedback is important to us, and we will work to improve this service. Please do not hesitate to contact us if you need further assistance.
Best regards,
The Chapellerie Traclet team
C
Christian M.
Rating: 5 out of 5
following a purchase from 20/03/2026
Quality products, fast delivery, pure happiness.
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Mr. Christian! We are delighted to learn that you were satisfied with the quality of our products and the speed of our service. Your satisfaction is our greatest reward and we hope to see you again soon on our site "Chapellerie Traclet".
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