Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The site states delivery in 48 hours, ordered on Friday received on Friday, for me that makes 7 days... and oh surprise that half of the order is in the package, I ordered 2 items and it's the cheaper one that arrived, I just made a complaint, I'm waiting for a response...
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Response from Chapellerie Traclet
Hello, we apologize for this delay, for the second one We refunded it because it had a defect and Stetson no longer has this model. Best regards, Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2021
Delivered on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Item conforms to my expectations, easy ordering after information obtained from customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
Fast delivery and excellent service.
In addition to the good quality of the hat :)
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Order received on time. Serious service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2021
Fast shipping Product conforms and of quality Satisfied with my choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Items conform to the description. Beautiful quality. Very fast delivery.
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2021
flawless service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Item corresponding to the order, of good quality, quickly sent... Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2021
The recommendations for measuring the head circumference seem to overestimate reality by a centimeter, 59 would have been perfect instead of 60 that I bought.
Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
very good products. good welcome and efficiency of the webmaster on the phone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2021
Nothing to report THANK YOU PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Perfect hat well packaged and arrived quickly I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Hat conforms to the request, and to the size, it is labeled made in Italy which is a determining criterion. The only remark is that the site does not specify this 'detail', so I bought a bit blindly thinking I had bought a Chinese product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Very high responsiveness. Fast delivery of well-packaged hats. An after-sales service among the most competent. Exceptional listening.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Difficulty connecting to my account quickly resolved by a quick email exchange with customer service via the site contact. Perfect. Items received fully correspond to my expectations, within very short deadlines.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
I thought all your hats were made in France. I was disappointed that its origin is Bulgaria.
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Response from Chapellerie Traclet
Hello, we have many products made in France but unfortunately not everything is made in France. Each product is identified on the product sheet with its place of production. At Soway, we have these models https://www.chapellerie-traclet.com/fr/chapeaux-casquettes-anti-uv-/10560-casquette-cannoise-blanc-bleu-marine-soway.html best regards Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2021
Delivery on the scheduled date, but the Benodet cap is large: rather 60 than 59 requested. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2021
Well organized
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Simple ordering process + delivery in J+2: perfect!
Products received: conforming to the presentation on the site: perfect too!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2021
Perfect as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2021
Following a small incident during the receipt of a package... The management completely did what was necessary to resolve this dispute very quickly in a friendly manner... Thank you for the professionalism and kindness of this company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
I am completely satisfied with the service from Traclet. The hat I ordered was received the day after my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
As always, no problem. Fast delivery and quality of the product. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Quality hat box, as described, sent quickly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2021
While a delivery time of 15 days was announced on the site, it was made beyond a month, and no spontaneous information from Traclet reached me to inform me of this delay.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2021
Deadlines respected. product quality ok.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2021
I ordered five hats, all are of excellent quality, very well packaged. Some delays on certain hats but the customer service is perfect and met my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2021
The site is very user-friendly, the information regarding package tracking and packaging is very professional, everything makes you want to return to Traclet to buy a new hat or a cap...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2021
Products of good quality. THE DELIVERY VERY BAD. THE DELAY IS VERY LONG. ORDER PREPARATION/LOGISTICS SERVICE BE CAREFUL, AS IT CAN DAMAGE THE IMAGE OF THE COMPANY, THE FIRST IMPRESSION IS VERY IMPORTANT IF YOU WANT TO KEEP YOUR CLIENTELE.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2021
SUPER NOTHING TO SAY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2021
Excellent product and order thank you Traclet you have changed my life
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2021
You forgot my order, although you received it a week before the hat I was waiting for. I had to remind you and after that everything was very quick.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2021
Slightly annoyed by the lack of information regarding the delay in delivery without consequence, best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2021
The product is very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2021
Fast shipping, well packaged, very satisfied with the ordered item.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2021
easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2021
Everything was very well and very quickly arranged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2021
Well informed and quickly delivered
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