Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 25/06/2019 à 11h01 following a purchase from 15/06/2019

good

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Acheteur Vérifié

Published on 25/06/2019 à 10h45 following a purchase from 16/06/2019

Excellent

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Acheteur Vérifié

Published on 25/06/2019 à 09h45 following a purchase from 17/06/2019

The ordered item (pilgrim's staff) is in accordance with the information provided on the site.

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Acheteur Vérifié

Published on 25/06/2019 à 09h39 following a purchase from 13/06/2019

Product conforms to my request.

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Acheteur Vérifié

Published on 24/06/2019 à 23h26 following a purchase from 15/06/2019

Perfect delivery and the quality of the hat exceeded my expectations. Thank you again, this hat brought the perfect final touch to my outfit!

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Acheteur Vérifié

Published on 24/06/2019 à 23h04 following a purchase from 16/06/2019

Good but the sizes are not exactly the same and it would be worth warning beforehand.

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Acheteur Vérifié

Published on 24/06/2019 à 15h05 following a purchase from 08/06/2019

perfect

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Acheteur Vérifié

Published on 24/06/2019 à 14h56 following a purchase from 15/06/2019

Well-made site, nothing to report

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Acheteur Vérifié

Published on 24/06/2019 à 13h40 following a purchase from 10/06/2019

Very well-stocked site regarding headwear. Lots of choices.

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Response from Chapellerie Traclet Published on 24/06/2019

Hello
Please excuse us for this delivery delay, the order must have passed among other orders and we did not carry out the necessary verification.
Best regards
Traclet

Acheteur Vérifié

Published on 24/06/2019 à 13h21 following a purchase from 15/06/2019

Clear site with a large selection.

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Acheteur Vérifié

Published on 24/06/2019 à 13h12 following a purchase from 05/06/2019

Average.

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Acheteur Vérifié

Published on 24/06/2019 à 12h44 following a purchase from 15/06/2019

Quality site and service, thank you

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Acheteur Vérifié

Published on 24/06/2019 à 12h43 following a purchase from 16/06/2019

Very good

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Acheteur Vérifié

Published on 22/06/2019 à 11h40 following a purchase from 12/06/2019

fast, efficient

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Acheteur Vérifié

Published on 22/06/2019 à 08h05 following a purchase from 13/06/2019

very competent supplier

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Acheteur Vérifié

Published on 21/06/2019 à 21h59 following a purchase from 13/06/2019

Thanks to this site, I found what I was looking for

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Acheteur Vérifié

Published on 21/06/2019 à 20h24 following a purchase from 12/06/2019

fast, accessible, clear

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Acheteur Vérifié

Published on 21/06/2019 à 19h23 following a purchase from 12/06/2019

Huge choice of hat makers. Maybe too much? I wanted to renew a Götmann cap purchased in Lyon and available on the site but the head size was not available.

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Acheteur Vérifié

Published on 21/06/2019 à 18h09 following a purchase from 14/06/2019

trustworthy site

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Acheteur Vérifié

Published on 21/06/2019 à 17h52 following a purchase from 12/06/2019

N/A

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Acheteur Vérifié

Published on 21/06/2019 à 16h49 following a purchase from 29/05/2019

Simple and practical.

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Acheteur Vérifié

Published on 21/06/2019 à 13h56 following a purchase from 13/06/2019

Hat arrived deformed

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Response from Chapellerie Traclet Published on 21/06/2019

Hello
Please excuse us if the hat has an issue.
Thank you for sending us photos of the hat and the box so we can make claims with our post and we will do what is necessary to send you a compliant hat.
Here is our email for the photos: [email protected]
Best regards
Traclet

Acheteur Vérifié

Published on 21/06/2019 à 13h53 following a purchase from 13/06/2019

Average site.

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Response from Chapellerie Traclet Published on 26/06/2019

Hello, sorry but we did not receive your email. For this Herman model, we will only have it in July. Otherwise, we already have these models in stock: https://www.chapellerie-traclet.com/fr/chapeau-trilby/5426-chapeau-trilby-blue-lagoon-.html#/taille-56_cm https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/9390-chapeau-trilby-campanie-paille-papier-beige-bleu-traclet-.html#/taille-taille_unique Best regards, Traclet.

Acheteur Vérifié

Published on 21/06/2019 à 13h50 following a purchase from 14/06/2019

Just what I needed. Thank you.

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Acheteur Vérifié

Published on 21/06/2019 à 13h38 following a purchase from 13/06/2019

Everything went well until delivery

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Acheteur Vérifié

Published on 21/06/2019 à 13h27 following a purchase from 13/06/2019

Superb hat that made a great impression as a birthday gift!! Delivery ok. Thank you!!

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Acheteur Vérifié

Published on 21/06/2019 à 13h12 following a purchase from 13/06/2019

very professional, the measurements correspond well, the sales service is very competent, I recommend.

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Acheteur Vérifié

Published on 21/06/2019 à 11h27 following a purchase from 22/05/2019

product meets my expectations (beautiful craftsmanship, good quality materials) I am happy with your service and the manufacturing and delivery times ......

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Acheteur Vérifié

Published on 21/06/2019 à 11h08 following a purchase from 09/06/2019

very well designed and complete site

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Acheteur Vérifié

Published on 21/06/2019 à 04h41 following a purchase from 10/06/2019

Fast delivery

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Acheteur Vérifié

Published on 20/06/2019 à 23h26 following a purchase from 12/06/2019

Everything perfect from A to Z...

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Acheteur Vérifié

Published on 20/06/2019 à 23h11 following a purchase from 12/06/2019

Excellent site with several model choices

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Acheteur Vérifié

Published on 20/06/2019 à 23h01 following a purchase from 07/06/2019

Very good site

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Acheteur Vérifié

Published on 20/06/2019 à 20h12 following a purchase from 09/06/2019

Lots of choices and presentation on interesting people

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Acheteur Vérifié

Published on 20/06/2019 à 19h16 following a purchase from 12/06/2019

Perfect. Fast delivery.

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Acheteur Vérifié

Published on 20/06/2019 à 19h14 following a purchase from 12/06/2019

Good product choice, fast delivery, very efficient.

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Acheteur Vérifié

Published on 20/06/2019 à 18h50 following a purchase from 10/06/2019

Item conforms to my order. N/A

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Acheteur Vérifié

Published on 20/06/2019 à 18h47 following a purchase from 13/06/2019

Order taken into account very quickly, without latency delay. This is what one expects from a professional.

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Acheteur Vérifié

Published on 20/06/2019 à 18h24 following a purchase from 12/06/2019

Perfect.

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Acheteur Vérifié

Published on 20/06/2019 à 17h59 following a purchase from 12/06/2019

Made in Italy, just the right size after measuring my head circumference according to the site's instructions, it's perfect

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