Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2019
All perfect
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2019
Order too long, paid 4.80 € to wait 5 days, that's long.
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Response from Chapellerie Traclet
Hello
The order being placed on Thursday, the post did not deliver on Saturday but only on Monday of the week.
For next-day delivery, you need to choose TNT or Chronopost.
Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2019
A first package containing 2 caps (amounting to 80€) indicated as sent but never received. After a week of waiting, I called customer service who sent a second package which was well received but with only one of the 2 caps without any explanation from the seller regarding the absence of the second cap. Following a second call to customer service, after discussion, a refund for the second cap was issued with average politeness, implying that some customers call and say they have not received their package when they actually have. I would not recommend this site again despite the quality products. Perhaps it would be wise to consider changing delivery providers as the first shipment was lost without information.
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Response from Chapellerie Traclet
Hello
I still find the email not very nice.
Indeed, we sent a new shipment so that you would receive at least one cap without waiting for a return from the post.
As I indicated, we sent you only one in the second shipment because we only had one that had already been sent to you.
As proposed during the order, we have several transport methods including Colissimo, TNT, Chronopost.
Unfortunately, none are perfect.
We tried to do our best and I find your message very unfortunate.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2019
Serious, fast, well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2019
Delivery without problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2019
my stars are enough....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2019
a unique store, with a human contact on site. Just like in the past!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2019
Very well described, very good quality for years, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2019
perfect, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2019
Beautiful product. Neat finishes, fast shipping and well packaged. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2019
very wide choice, complete and clear descriptions, fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2019
Very detailed and well organized
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2019
I am happy to know your company,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2019
I am happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
Package conforms to the order and quick reception.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2019
very good site. complete and clear.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2019
Beautiful hat, conforms to what I expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2019
Perfect. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2019
Great, we are delighted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2019
VERY GOOD SITE
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2019
Serious, quality. Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2019
Very good site, too bad you don't have more stores because it's hard to know if a hat will suit you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2019
serious site, competent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2019
Very well presented, very easy to buy with PayPal.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2019
nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2019
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2019
Superb
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2019
Very good. Large choice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2019
The quality is very good, but this hat does not stay on the head
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2019
Good site, descriptions could be more precise.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2019
No problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2019
Fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2019
Very fast shipping, impeccable package and hat corresponding exactly to the measured-ordered size!
One small regret, the shipping costs announced as
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2019
Coarse finishes and seams, plus the badge is glued and not sewn
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2019
Nothing to complain about, everything is perfect,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2019
Very good site, clear and efficient. Exemplary welcome at the Roanne store. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2019
As already said, pleasant site to browse. Excellent choice. Beautiful quality. Fast delivery even abroad
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