Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2017
I want to congratulate the person at the phone reception for their listening, investment, and skills. Thanks to him I was able to order the hat I wanted and not another one, as he found the solution despite a size issue. Thank you again for your professionalism, your wise advice, and your kindness. The package arrived on time and in perfect condition. Don't hesitate to call them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2017
The package arrived well, but just with 1 day delay. But it's not a big deal, the caps are very useful these days
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2017
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2017
Very serious site with quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2017
Essential
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2017
I recommend this site. Huge choice and quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2017
Nothing to report, impeccable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2017
Serious site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2017
Large choice, efficiency, and speed...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2017
very professional site; excellent products that were recommended to us by our dermatologist.
We would have just liked more precision regarding the exact delivery date as our product was out of stock and required a restock. We had no idea how long it would take.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2017
Aggressive email response to a question about order tracking!
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Response from Chapellerie Traclet
Hello
Please excuse us if we used an aggressive tone in our email.
That was not our intention.
Here are the two emails that were sent to you.
If you have a suggestion for a less aggressive email, we are open to your proposal to satisfy you as best as possible.
Remaining at your disposal
Best regards
Traclet
------------------------------------------------
Hello,
We are following up on your message
The melon color russet is a product on order with a delay of 2/3 weeks
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2017
Beautiful product with a very good quality-price ratio I highly recommend it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2017
excellent presentation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2017
Well-designed practical
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2017
Super cap
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2017
very serious company, very careful packaging, fast delivery.
I recommend this site to anyone looking for a quality headgear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2017
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2017
The site is very good. I'm just a bit disappointed with the products I ordered
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2017
Perfect. Very short delivery time. Package in perfect condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2017
Fast shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2017
noted on the site
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Response from Chapellerie Traclet

The product will be delivered at the beginning of next week.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
--------------------------------
Hello,
The melon hat will leave next week from us.
An email with the package tracking will be sent to you upon its dispatch for tracking the package.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2017
Nothing to report, everything is perfect
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2017
Fast delivery, 100% compliant items :-))
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2017
Fast delivery, compliant product, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2017
Very good service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2017
The password for my user was sent to me by email IN PLAIN TEXT, this is a significant security issue for an online sales site!!
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Response from Chapellerie Traclet
Hello
I did not see this as a security issue since the password is sent to your personal email address. In this case, if someone has stolen your email address; they can intervene even if it is not sent to your email because they will have a link instead.
Please explain your issue with the sending of the password because I do not see the problem well.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2017
Never disappointed with the ordered products. Speed for delivery.
Too bad there are many out of stock items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2017
very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2017
acceptable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2017
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2017
Nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2017
Easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2017
Very nice product.
Speed.
Perfect...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2017
No problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2017
Professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2017
Serious site, professionals and well secured
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2017
an enormous choice and fair prices, no hesitation!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2017
Fast, very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2017
I would have liked to be kept informed about the delivery delay. I had to send an email to find out what was going on. The response was immediate but a bit curt.
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