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Rating: 5 out of 5
Efficient
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3, 4 and 5 stars
Reset filtersP
Rating: 5 out of 5
Cap corresponds to my expectations and is of good quality. This is my second order. Received quickly.
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F
Rating: 4 out of 5
I received the order with a long delay.
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M
Rating: 3 out of 5
I had to wait three weeks and follow up with the site.
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I
Rating: 5 out of 5
Very good shopping experience.
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C
Rating: 5 out of 5
A bit long delay, 3 weeks but I was warned at the purchase. So no problem.
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A
Rating: 5 out of 5
Impeccable quality product. Fast delivery service. Thank you.
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S
Rating: 4 out of 5
The delivery time was exceeded, but good communication with Traclet allowed me to receive the hat just in time.
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A
Rating: 5 out of 5
Very satisfied
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D
Rating: 2 out of 5
The boater I just received looks nothing like the one received in a previous order. (same product same size) this one is at least one size larger. The straw is very light and is flattened or crushed during manufacturing. The boater is therefore very light and so flexible that it seems ready to break.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience with us. We are sorry to hear that the boater received this year did not match yours from 2015. Your feedback is valuable and will help us improve the consistency of our products. We will pass this information on to Flechet so they can improve their product. If you have any other comments, we will forward them to the brand. Best regards, The Chapellerie Traclet team
F
Rating: 5 out of 5
Good product, fast and careful shipping
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X
Rating: 5 out of 5
The 2 hats are really great and super quality for the price. Delivered within the announced deadlines.. perfect
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J
Rating: 5 out of 5
Very nice hat, fast delivery. I recommend this seller.
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P
Rating: 5 out of 5
Very good product. Packaging and delivery are top-notch
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T
Rating: 5 out of 5
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N
Rating: 5 out of 5
A lot of choices in terms of models and prices
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P
Rating: 5 out of 5
Impeccable service: speed, efficiency, and seriousness.
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R
Rating: 5 out of 5
very happy
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J
Rating: 5 out of 5
Easy to order. Delivery in a few days. Perfect response to my expectations. Thank you.
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L
Rating: 5 out of 5
in accordance with my request
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J
Rating: 5 out of 5
Thank you, it's perfect
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J
Rating: 5 out of 5
Perfect because fast and well packaged
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F
Rating: 5 out of 5
in accordance with my expectations
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G
Rating: 5 out of 5
Very nice product, and delivery on time, satisfied customer
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P
Rating: 5 out of 5
From ordering to receipt, everything is perfect
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T
Rating: 5 out of 5
Nice product. Matches the images on the site.
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A
Rating: 5 out of 5
Wide choice... quality hat, nice shape, pleasant to wear
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G
Rating: 5 out of 5
In accordance with my expectations.
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P
Rating: 5 out of 5
Product compliant and fast shipping
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M
Rating: 5 out of 5
Very good, thank you
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T
Rating: 3 out of 5
A bit difficult to find the hat I was looking for.
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A
Rating: 5 out of 5
Pleasant site to browse and easy to find items
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D
Rating: 5 out of 5
-
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B
Rating: 5 out of 5
Good
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S
Rating: 4 out of 5
Nothing to report. Product conforms to the description.
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A
Rating: 5 out of 5
Easy navigation and precise, comprehensive product description, useful for visualizing them. Beautiful quality products, several made in France, which is appreciated!
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E
Rating: 5 out of 5
The website is very well done and my experience is very satisfactory.
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L
Rating: 5 out of 5
Very competent service.
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S
Rating: 5 out of 5
Thank you, I was very pleased.
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C
Rating: 4 out of 5
Very good quality product but almost a month to receive the product which was supposed to be delivered in 24/48 (delivery times announced by the site)
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