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Rating: 4 out of 5
OK, well-constructed site.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Serious company; I recommend; Maybe insufficient stock.
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J
Rating: 4 out of 5
Well-made site, fast delivery.
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M
Rating: 4 out of 5
In fact, the beanie does not fit me. The one size fits all is too small for my head.
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A
Rating: 4 out of 5
Very good
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Y
Rating: 4 out of 5
Delivery a bit long but everything went well. I think we could avoid being present for the delivery. Product conforms to the order.
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P
Rating: 4 out of 5
Perfect service, except... the shipping, a bit slow.
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J
Rating: 4 out of 5
Very pleasant seller and good advice.
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J
Rating: 4 out of 5
Fast delivery
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J
Rating: 4 out of 5
Very good. Khaki cap instead of black but my order correction may not have been clear!
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J
Rating: 4 out of 5
Lack of user manual
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M
Rating: 3 out of 5
It would also be appropriate to show the label regarding the cleaning of the product.
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P
Rating: 4 out of 5
Well-constructed site - easy contact to answer questions. Indicated sizes are really very small: why such a discrepancy!
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H
Rating: 4 out of 5
Excellent choice on the site, absolutely impeccable.
The delivery times are, however, very often much too long but well announced, which compensates a bit. I followed up with the site after the 4 weeks announced for the delivery of the hat, on a Monday; I had a representative informing me in writing about the arrival of the package at the end of the week and that was the case. Very nice double-corrugated package that consoled me from the long wait. I will use this hat, ordered in July, next summer ;-)
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The delivery times are, however, very often much too long but well announced, which compensates a bit. I followed up with the site after the 4 weeks announced for the delivery of the hat, on a Monday; I had a representative informing me in writing about the arrival of the package at the end of the week and that was the case. Very nice double-corrugated package that consoled me from the long wait. I will use this hat, ordered in July, next summer ;-)
M
Rating: 4 out of 5
I was able to easily find the product I was looking for.
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X
Rating: 4 out of 5
Navigation on the site is relatively easy. The filters allow sorting based on targeted searches.
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T
Rating: 4 out of 5
Maybe the origin of the hat is missing.
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J
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Very good site for choice, I am already a customer, I have already ordered many caps and hats, however, the price somewhat hinders the purchase with products that we have to pay for shipping below €70.
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A
Rating: 4 out of 5
Order, delivery, everything is perfect.
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S
Rating: 3 out of 5
I don't think it's very good quality. And, the order was not sent for almost 3 weeks.
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C
Rating: 2 out of 5
Order not received
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Response from Chapellerie Traclet
Hello,
We are truly sorry to learn that you have not received your package.
A complaint has been made today.
Request No. 250821000001 - Undelivered package - for the package.
The post office should get back to you on the package tracking.
Best regards
Traclet Sébastien
We are truly sorry to learn that you have not received your package.
A complaint has been made today.
Request No. 250821000001 - Undelivered package - for the package.
The post office should get back to you on the package tracking.
Best regards
Traclet Sébastien
J
Rating: 4 out of 5
Very good
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P
Rating: 2 out of 5
Package not received today, the package received in the Colissimo locker was intended for another person. My package was searched for, found, and returned to Toulon, I live in the Vosges... For them, it’s the original shipping address... The previous order was not the right size received... In short, 2 orders, 2 troubles.
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Response from Chapellerie Traclet
Hello, We are sorry to hear that you have encountered problems with your orders. Your experience does not reflect our quality standards, and we understand your frustration. For this order, you indicate that the package was found but not received? We are based in Roanne Loire and you in the Vosges, where does Toulon come from? Finally, if the size of your hat does not fit, it is certainly possible to make an exchange. Remaining at your disposal. Best regards, Traclet
P
Rating: 3 out of 5
Announced color beige while it is almost white.
Displayed size really very small.
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Displayed size really very small.
M
Rating: 3 out of 5
Delivery by Colissimo poorly tracked. The product is 2 sizes larger than the actual head circumference. Actual head circumference = 61, as a precaution I ordered size 60 ... I should have ordered size 59 for the cap to fit well.
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M
Rating: 4 out of 5
The navigation on the site could use improvements but everything else is very satisfactory.
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A
Rating: 2 out of 5
It is noted on the site two to three days for delivery. I will receive my package a week after my order... I will not enjoy the hat during my vacation, very disappointed!
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Response from Chapellerie Traclet
Hello, We are sincerely sorry to hear that the delivery of your hat took longer than expected and that this impacted your vacation. Your disappointment is understandable, and we apologize for this delay beyond our control. The order was placed on the evening of the 12th and it was shipped on the morning of the 13th under Colissimo tracking and delivered to the relay point on the 16th due to the August 15th holiday in France. We hope you can pick it up on Monday. Best regards, Traclet Sébastien
L
Rating: 4 out of 5
Good visibility on the collection
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A
Rating: 4 out of 5
Good detail of the products: origin, composition, size. Navigation on the website is very smooth.
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J
Rating: 3 out of 5
Very fast delivery, the product seems to be of good quality but the packaging box is too small, the hat is deformed and looks like nothing, I am disappointed. I am not returning it because I need it and hope to be able to shape it properly. I don't think I will place another order on this site.
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B
Rating: 4 out of 5
Beautiful products, original. However, it's difficult to get the right size - difference depending on the items - when you have a head circumference between two measurements.
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C
Rating: 4 out of 5
Speed and efficiency
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C
Rating: 4 out of 5
Fast delivery, product without surprises.
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M
Rating: 4 out of 5
It's a shame you don't make other colors of caps. In the past, I had blue, white, denim... It was nice! Thank you and best regards
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P
Rating: 4 out of 5
Easy to access but some clarifications on the different LTM 5 or 6 models which differentiate them for example
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L
Rating: 4 out of 5
Item conforms to the description
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C
Rating: 4 out of 5
I think TRACLET is a serious company
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A
Rating: 3 out of 5
I do not yet have my order.
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F
Rating: 4 out of 5
I received the order with a long delay.
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