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Rating: 4 out of 5
Very satisfied with the choice, quality, shipping conditions, return delay, but a downside: returns are not free. It would be easy, especially through relay shops.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Perfect service
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A
Rating: 2 out of 5
good
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Response from Chapellerie Traclet
hello
we do not understand the note associated with the comment.
If the color is not suitable, it is of course possible to change it as proposed in our email today.
Best regards
Traclet
we do not understand the note associated with the comment.
If the color is not suitable, it is of course possible to change it as proposed in our email today.
Best regards
Traclet
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very good, beautiful selection of hats of all kinds and for all budgets. Fast shipping.
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A
Rating: 4 out of 5
Easy and quick order
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A
Rating: 3 out of 5
I had difficulty finding the ordered hats!
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Response from Chapellerie Traclet
Hello
Thank you for your comment, can you tell me the issues encountered so we can see what we can improve.
Best regards
Thank you for your comment, can you tell me the issues encountered so we can see what we can improve.
Best regards
A
Rating: 3 out of 5
The site is simple and functional.
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A
Rating: 4 out of 5
????
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A
Rating: 4 out of 5
See you soon
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A
Rating: 4 out of 5
GOOD
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A
Rating: 4 out of 5
Nothing to complain about, excellent quality-price ratio. I would gladly use this site again.
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A
Rating: 3 out of 5
A lot of choices of hats
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A
Rating: 3 out of 5
Serious site but product supposedly deliverable in 24/48h but delivered in 3 weeks due to lack of stock. An update of availability would be desirable.
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A
Rating: 4 out of 5
Clear site, well explained and easy to use.
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A
Rating: 4 out of 5
Very good site with an impressive choice of hats
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A
Rating: 4 out of 5
A wide selection of hats and caps.
I would appreciate seeing more photos of models wearing caps or hats
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I would appreciate seeing more photos of models wearing caps or hats
A
Rating: 4 out of 5
Pretty good
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A
Rating: 4 out of 5
on time
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A
Rating: 4 out of 5
Received quickly. Item well packaged.
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A
Rating: 3 out of 5
Disappointed with the result
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Response from Chapellerie Traclet
Hello
We did indeed reshape the hat as it was completely deformed when we received it.
What result would you have liked knowing that as we indicate on the product sheet, we cannot return a hat to its original new state.
Remaining at your disposal.
Best regards
Traclet
We did indeed reshape the hat as it was completely deformed when we received it.
What result would you have liked knowing that as we indicate on the product sheet, we cannot return a hat to its original new state.
Remaining at your disposal.
Best regards
Traclet
A
Rating: 4 out of 5
For many hats, UV + sun protection is not mentioned. This is unfortunate because many Stetson hats in particular are very effective in sun protection.
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Response from Chapellerie Traclet
Hello
thank you for taking the time to leave a comment.
We try to provide information when Stetson indicates it to us as on the Ava hat (for example, the Ava model is also equipped with UV40+ protection) but if you have a question or request about a model we will give you the information.
Best regards
Traclet
thank you for taking the time to leave a comment.
We try to provide information when Stetson indicates it to us as on the Ava hat (for example, the Ava model is also equipped with UV40+ protection) but if you have a question or request about a model we will give you the information.
Best regards
Traclet
A
Rating: 3 out of 5
Good finish, but the chin strap is reduced to a simple lace without a sliding ring.
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A
Rating: 4 out of 5
good
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A
Rating: 3 out of 5
Good product. Too long wait for delivery
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A
Rating: 4 out of 5
I didn't really visit the site, since I found it quickly in an image search and I contacted the company to place an order.
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A
Rating: 3 out of 5
Limited date for loyalty points
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
I take away one star because too many products are made in China
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A
Rating: 4 out of 5
I will order again
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A
Rating: 4 out of 5
The 'drafting' of the order is too complicated, not clear enough when it comes to a gift, and the billing address is not the same as the delivery address. Is this so exceptional? On the other hand, the little note to the person receiving the gift was not written on the right line. I am more lenient about the quality of the writing itself, which could be improved. I keep all my trust in Traclet and will not fail to recommend you. Thank you. J.N
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A
Rating: 3 out of 5
Very fast delivery
a misleading photo
I did not receive the ordered size
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a misleading photo
I did not receive the ordered size
A
Rating: 4 out of 5
the site is well made and easy to use. Just, after receiving my order, maybe the color rendering is not accurate enough
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A
Rating: 4 out of 5
beautiful things
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A
Rating: 4 out of 5
Fast.
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A
Rating: 4 out of 5
Well organized.
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A
Rating: 4 out of 5
Easy to access
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A
Rating: 4 out of 5
A very large choice of hats.
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A
Rating: 3 out of 5
Poorly informed, and lack of realistic photos to see the hat from all angles
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Response from Chapellerie Traclet
Hello
Can you please let us know what additional information you needed because here is the text and the information table.
This will allow us to better meet your expectations
Below is the text about the ordered hat
Regarding the photos, we are trying to make some but with 8000 references we cannot put them all. Just contact us at 04 77 71 40 58 or send us an email and we will be happy to provide you with more without any issues.
Best regards
Traclet
LTM5 Airflo Natural Hat
The LTM5 Airflo is designed to equip adventurers: its exceptional lightness combined with its durability makes it an all-terrain hat that will effectively protect travelers.
The Nylamtium (170Gr/m² in double thickness) that makes up the hat is made from an unbreakable Supplex nylon fabric, very resistant, water-repellent, lightweight, and quick-drying. It is a hat guaranteed for life against wear!
The remarkable lightness of this hat combined with a 3/4 inch ventilation mesh on the top of the crown offers you a lot of comfort during high heat and protects you from sunstroke! Furthermore, this Tilley LTM5 hat, like other Tilley hats, has a maximum UPF 50+ sun protection rating. Finally, the underside of the hat is darker to reduce glare.
It is also a hat that effectively shelters you from rain thanks to the polyester and cotton threads that swell in case of humidity and ensure total waterproofing.
Finally, it is a hat that does not get lost thanks to the attachment cord and its great buoyancy.
Be careful when choosing your size: Tilley advises always taking one or two sizes larger than your usual size to keep a hat wide enough for sweat to evaporate easily, thus keeping your head well ventilated.
About the Tilley LTM5 hat
Carefully made in Canada by Tilley
Lifetime guarantee
Crown: 10cm, brim oscillating from 5.5cm on the sides to 6.5cm at the front
Dimensions: Front brim of 6.7 cm - back of 7 cm and side brims of 5.4 cm
Machine washable on a delicate cycle (does not shrink)
Water-resistant and floats
Adjustable retractable cord
Certified sun protection IPU 50+ maximum protection rating
It weighs only 85 g
How to know if your Tilley hat is well adjusted?
Tilley hats are designed for maximum comfort! That’s why it is very important that they fit well to your size.
A Tilley hat should be worn low and not too tight. You will surely appreciate this feature, especially in hot and humid weather. When you buy a Tilley hat, you should take one size larger than your usual size.
Indeed, it is gravity that keeps the hat in place! There should be enough space between the front of the hat and your forehead to easily slide two fingers. Likewise, you should be able to pivot the hat from left to right and tilt it from front to back without feeling friction on your forehead.
Crown height approximately 10 cm
Brim width approximately Front: 6.7 cm Back: 7 cm Sides: 5.4 cm
Material Nylamtium
Color Natural
Shape Traveller Hat
Brand Tilley
Country of manufacture Canada
Season Summer
Washable By hand in cold water with ammonia
Size - Head circumference 55 cm to 66.6 cm
Weight 85 g
Gender Unisex
Can you please let us know what additional information you needed because here is the text and the information table.
This will allow us to better meet your expectations
Below is the text about the ordered hat
Regarding the photos, we are trying to make some but with 8000 references we cannot put them all. Just contact us at 04 77 71 40 58 or send us an email and we will be happy to provide you with more without any issues.
Best regards
Traclet
LTM5 Airflo Natural Hat
The LTM5 Airflo is designed to equip adventurers: its exceptional lightness combined with its durability makes it an all-terrain hat that will effectively protect travelers.
The Nylamtium (170Gr/m² in double thickness) that makes up the hat is made from an unbreakable Supplex nylon fabric, very resistant, water-repellent, lightweight, and quick-drying. It is a hat guaranteed for life against wear!
The remarkable lightness of this hat combined with a 3/4 inch ventilation mesh on the top of the crown offers you a lot of comfort during high heat and protects you from sunstroke! Furthermore, this Tilley LTM5 hat, like other Tilley hats, has a maximum UPF 50+ sun protection rating. Finally, the underside of the hat is darker to reduce glare.
It is also a hat that effectively shelters you from rain thanks to the polyester and cotton threads that swell in case of humidity and ensure total waterproofing.
Finally, it is a hat that does not get lost thanks to the attachment cord and its great buoyancy.
Be careful when choosing your size: Tilley advises always taking one or two sizes larger than your usual size to keep a hat wide enough for sweat to evaporate easily, thus keeping your head well ventilated.
About the Tilley LTM5 hat
Carefully made in Canada by Tilley
Lifetime guarantee
Crown: 10cm, brim oscillating from 5.5cm on the sides to 6.5cm at the front
Dimensions: Front brim of 6.7 cm - back of 7 cm and side brims of 5.4 cm
Machine washable on a delicate cycle (does not shrink)
Water-resistant and floats
Adjustable retractable cord
Certified sun protection IPU 50+ maximum protection rating
It weighs only 85 g
How to know if your Tilley hat is well adjusted?
Tilley hats are designed for maximum comfort! That’s why it is very important that they fit well to your size.
A Tilley hat should be worn low and not too tight. You will surely appreciate this feature, especially in hot and humid weather. When you buy a Tilley hat, you should take one size larger than your usual size.
Indeed, it is gravity that keeps the hat in place! There should be enough space between the front of the hat and your forehead to easily slide two fingers. Likewise, you should be able to pivot the hat from left to right and tilt it from front to back without feeling friction on your forehead.
Crown height approximately 10 cm
Brim width approximately Front: 6.7 cm Back: 7 cm Sides: 5.4 cm
Material Nylamtium
Color Natural
Shape Traveller Hat
Brand Tilley
Country of manufacture Canada
Season Summer
Washable By hand in cold water with ammonia
Size - Head circumference 55 cm to 66.6 cm
Weight 85 g
Gender Unisex
A
Rating: 4 out of 5
A lot of choices, fast delivery
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