Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Easy order
Customer service reachable quickly by phone for more information on the delivery method; the welcome was warm and pleasant and the information provided was of good quality.
The site is simple to use and pleasant.
We should be able to search for products by availability time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2018
Order received more than a month later
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Response from Chapellerie Traclet
Hello
Yes, the delay of 1-2 weeks has been exceeded because we had restocking delays.
Please excuse us for this delay of a few weeks.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/06/2018
I did not receive the hat I ordered, it is a similar model but not identical. The band is only leather and brown while the model I wanted had a leather band enhanced with a light fabric part. In fact, I received the Stetson Tacoma Ava cotton hat model. Then the size is a bit large but they had warned about it on the site, having a head circumference of 56.5 I did not dare to take the size below, with a reducer I think it will be fine.
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Response from Chapellerie Traclet
Hello
please excuse us if we made a model error.
Thank you for contacting us at [email protected] to propose a commercial solution.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2018
very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2018
An immense choice of hats at very wide prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2018
Everything is OK RAS
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/06/2018
Average
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Response from Chapellerie Traclet
Hello
What quality or service would you have liked?
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2018
serious and quality site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2018
Average, lack of product description
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Response from Chapellerie Traclet
Hello
Can you please indicate the lack of information on the product sheets in order to note more information.
As a reminder, here below are the details of the cap. What information do you need?
Thank you very much for your help.
Best regards
Traclet
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Bombé cap in Panama
Like an authentic Panama hat, this bombé cap is made from leaves of latan palm trees from Ecuador just like real Panama hats!
Light as a breath of air, it allows the scalp to breathe and is not afraid of the hottest sun.
About the Panama cap
Composition: 100% Panama straw
Cleanliness band inside
No inner lining
Available sizes for the bombé Panama cap
Size S - 54/55 cm, M - 56/57 cm, L - 58/59 cm and XL - 60/61 cm
Material Panama
Brim 5.5 cm
Color Beige
Shape Cap
Brand Traclet
Country of manufacture Ecuador
Season Summer
Washable Only the grosgrain inside (cold water and ammonia)
Size - Head circumference S - M - L - XL
Gender Unisex
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2018
on-time delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2018
Well designed overall, some slowness in navigation, but nothing prohibitive…
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2018
No problem with delivery and product quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2018
I paid €2 for a not very nice gift wrap...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2018
good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2018
It should be like on Amazon (oops) to be able to return a product for free
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2018
the hat is perfect but the delivery was disastrous; the delivery person forced the package into the mailbox of the building and broke it, which required the intervention of a locksmith and the restoration of the mailbox!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2018
Practical and easy to use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2018
I recommend. Fast and careful shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2018
PLEASANT SITE VISIT, VERY WELL DONE CHOICE AND CLASSIFICATIONS OF PRODUCTS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2018
Reliable site with a lot of choices
Superb product very satisfied with my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2018
Very clear site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2018
Good site, good product and great customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2018
Site transferred to colleagues following my purchase.
They had difficulties finding large sizes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2018
Delivery in 3 days to Belgium
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2018
I easily found the model I was looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2018
Efficient and good quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2018
Correct service but extremely disappointed with the purchased product.
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Response from Chapellerie Traclet
Hello
Can you please let us know the issue you are experiencing with the hat in order to relay the information to Stetson.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2018
The T3 corresponds exactly to what I was looking for and there is quite an impressive choice to find what you want on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2018
Well-made site. Lots of choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2018
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2018
very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2018
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2018
Item faithful to the description, delivery time respected...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2018
Clear site. Fast delivery, but item arrived broken (probably not well protected in the package).
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Response from Chapellerie Traclet
hello
As indicated in our last email, we would need a photo of the packaging (box) in order to make a claim with the post office because on our side, when sending, the box was in good condition.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2018
Attention to product photos
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2018
The item meets our expectations, the delivery time was significant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2018
good quality despite a random size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2018
Very good choice.
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