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Rating: 3 out of 5
I had to wait three weeks and follow up with the site.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
The delivery time was exceeded, but good communication with Traclet allowed me to receive the hat just in time.
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D
Rating: 2 out of 5
The boater I just received looks nothing like the one received in a previous order. (same product same size) this one is at least one size larger. The straw is very light and is flattened or crushed during manufacturing. The boater is therefore very light and so flexible that it seems ready to break.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience with us. We are sorry to hear that the boater received this year did not match yours from 2015. Your feedback is valuable and will help us improve the consistency of our products. We will pass this information on to Flechet so they can improve their product. If you have any other comments, we will forward them to the brand. Best regards, The Chapellerie Traclet team
T
Rating: 3 out of 5
A bit difficult to find the hat I was looking for.
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S
Rating: 4 out of 5
Nothing to report. Product conforms to the description.
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C
Rating: 4 out of 5
Very good quality product but almost a month to receive the product which was supposed to be delivered in 24/48 (delivery times announced by the site)
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R
Rating: 4 out of 5
I find the website a bit slow to respond
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S
Rating: 3 out of 5
Issues with the size, I followed the guidelines saying to take the larger size and it is too big, I had to return the hat and pay the full return cost, it's not very customer-friendly, I expected to have a return label or a contribution to the return. I am waiting for my hat in the right size, to see if everything is fine.
Best regards
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J
Rating: 4 out of 5
Package in very good condition, delivery on time.
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R
Rating: 4 out of 5
Perfect but the presence of adhesive hat expanders would be a plus in the order. Well packaged, nothing to say.
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J
Rating: 4 out of 5
See comments below
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A
Rating: 3 out of 5
Expensive for what it is. It's really low quality. I was thinking of placing another order, I don't think I will now.
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J
Rating: 4 out of 5
Very good
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F
Rating: 2 out of 5
Package still not received. Waiting since July 11.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are sorry to hear that your order has still not arrived and fully understand your frustration. Your order was placed on July 10 and it also shipped on July 10 under Colissimo tracking 9H00287543047 https://www.laposte.fr/outils/suivre-vos-envois?code=9H00287543047 as shown in the tracking above, the package is currently on a Colissimo platform. A complaint was immediately made after your email indicating this issue and as we just responded to you by email, this complaint has been confirmed by the post office under number 250723024805 and they should provide you with information quickly on the delivery date. Please excuse us for this inconvenience beyond our control. Best regards, Traclet
H
Rating: 4 out of 5
After several orders, never disappointed, fast delivery and quality items
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F
Rating: 4 out of 5
Despite fragile package, the box was torn. Return of the package taped.
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I
Rating: 4 out of 5
I am satisfied with my purchase. The only downside is that I ordered on 21/05/2025 with a delivery time announced of 3 to 4 weeks. Immediate order confirmation but no further information until 28/07 (the day of my departure on vacation). Effective delivery on 15/07, a week after my return from vacation. I would have liked to be informed of the delivery delay. The day before my vacation, I had to buy a hat!
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C
Rating: 4 out of 5
Good description of the hats.
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P
Rating: 4 out of 5
Nice presentation of the site, quality item received. Thank you.
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D
Rating: 4 out of 5
A small flaw on one of the hats....
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G
Rating: 4 out of 5
Good but it needs to be seen in use.
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F
Rating: 4 out of 5
Item conforms to the description! Quick and careful shipping
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S
Rating: 4 out of 5
The delivery time is relatively long, but I am satisfied with my purchase which perfectly meets my expectations.
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W
Rating: 2 out of 5
The hat was too big. The return process went perfectly. However, the return postage was at my expense at full price. Ideally, the return should be free to ease concerns about sizing. At a minimum, a negotiated rate between Traclet and a carrier that the customer could benefit from. It cost me €12 to try on a hat. That’s too expensive and I will think twice before renewing the experience. Best regards, William
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Response from Chapellerie Traclet
Hello William, Thank you for taking the time to share your experience. We are glad to hear that the return process went well, but we also understand your disappointment regarding the shipping costs. We have been testing a solution for three days to facilitate returns and partially cover return costs. Here is the link for returns now https://returns.itsrever.com/chapellerietraclet?_ga=2.135388404.437982320.1752670002-1355316227.1752670002 Best regards, Traclet Sébastien
C
Rating: 4 out of 5
Following my order, my cap fits well.
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G
Rating: 4 out of 5
A beautiful hat. The actual appearance is a bit less qualitative than in the photos. The customer service and delivery were perfect.
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A
Rating: 4 out of 5
The hat is good but it lacks its chin strap. You should send it to me again.
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P
Rating: 4 out of 5
Navigation on the site is very easy
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B
Rating: 4 out of 5
Second delivery a few years apart, still satisfied
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B
Rating: 4 out of 5
The site, the choice, the payment, and the delivery are good. However, I am annoyed by the stupid concept of the 'one size' hat, a hat must have a diameter! What to do with a hat that falls over your eyes! Out of 4 hats ordered, only the 'one size' hat turns out to be way, way too big. I just got tricked and now I have to hassle to return it. So factual waste in terms of time, money, ecology. It's useless.
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J
Rating: 3 out of 5
Hello, I noted that my head circumference was 59 cm, the item you delivered me is obviously larger, yet on your site it is noted 58, 59 cm. Regards
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A
Rating: 4 out of 5
Despite a size issue, I am satisfied with this order. I hope to say the same about the return and the new package.
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S
Rating: 4 out of 5
A choice for all types of hats and to find large sizes.
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J
Rating: 4 out of 5
Just a little delay! The pickup point was not operational, I had to go pick it up at the post office.
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A
Rating: 4 out of 5
Good quality and good service, just a bit disappointed with the model. Maybe by putting more photos, we could better realize the product.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 3 out of 5
Being between 2 sizes, I took the larger size (L) according to your recommendations but I had to return it because it was too big, for size (M).
I have difficulty reaching you to make the return, impossible to have a contact person at the indicated hours
Best regards
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I have difficulty reaching you to make the return, impossible to have a contact person at the indicated hours
Best regards
B
Rating: 2 out of 5
Not enough information passed through communications, it lacks a bit of modernity.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your opinion. Can you tell us what type of information was not indicated on the product sheet or on our site so we can add it? Regarding modernity, what type of modernity are you looking for? Product implementation on the site? Best regards, Traclet
Y
Rating: 4 out of 5
2 weeks delivery delay without any feedback from the site to warn. However, customer service is very responsive. Then the hat arrived very quickly and in perfect condition.
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G
Rating: 2 out of 5
I bought a beige cap and received taupe.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are sorry to hear that the color of the cap did not meet your expectations. Please send us a photo of the cap received with the reference code of the cap to [email protected] We will check with the manufacturer and if necessary we will proceed with its exchange. Best regards, Traclet