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Rating: 4 out of 5
Good.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Lack of follow-up.
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Response from Chapellerie Traclet
Hello
The tracking is sent by email both at the time of the order, the shipment of the package with the colissimo number, and colissimo sends you both an email and a text.
Did you not receive them?
In that case, you should check the spam folder.
Best regards
Traclet
The tracking is sent by email both at the time of the order, the shipment of the package with the colissimo number, and colissimo sends you both an email and a text.
Did you not receive them?
In that case, you should check the spam folder.
Best regards
Traclet
A
Rating: 4 out of 5
Serious seller, fast service,
good packaging of the package.
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good packaging of the package.
A
Rating: 4 out of 5
Packaging adapted to the fragility of the product and fully recyclable.
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A
Rating: 4 out of 5
Incredible the number of different hats available. The choice is unparalleled.
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A
Rating: 4 out of 5
Customer service is always reachable by email.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
No problem with the site
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A
Rating: 4 out of 5
A bit long delays, especially since the amount had been charged, but it's not a big deal
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A
Rating: 2 out of 5
I am very sad to give this rating because the problem is the return which remains at our expense, 8.70 without tracking otherwise it's 16 euros. Your collection is super beautiful and having custom hats is not easy.
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Response from Chapellerie Traclet
Hello
Yes, this rating is very sad especially for us who try to offer quality items and unique design services. Especially since this return is not our fault.
We offer to refund shipping costs with Paypal but otherwise, currently we are not financially able to cover shipping costs.
Otherwise, we would be obliged like Amazon to call on investors and unfortunately the hat world is atypical;
Best regards
Traclet
Yes, this rating is very sad especially for us who try to offer quality items and unique design services. Especially since this return is not our fault.
We offer to refund shipping costs with Paypal but otherwise, currently we are not financially able to cover shipping costs.
Otherwise, we would be obliged like Amazon to call on investors and unfortunately the hat world is atypical;
Best regards
Traclet
A
Rating: 4 out of 5
Good but delivery longer than expected
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A
Rating: 4 out of 5
Site presenting a very wide choice of products. Good presentation of them. Just a remark for a delay in updating a reference, which led me to a bad choice.
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A
Rating: 3 out of 5
The site is well made, delivery is quick to the relay but the quality is very variable...
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A
Rating: 4 out of 5
Okok
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
The link indicated in the delivery tracking did not work: I had to provide a package number that I only discovered on the packaging when it arrived!!!
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A
Rating: 4 out of 5
Easy, fast, efficient.
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A
Rating: 4 out of 5
Choice, fast delivery, well-taken photos, a very good site.
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good site but I've already told you, not enough items on each page that we have to turn without stopping otherwise a lot of choice
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A
Rating: 4 out of 5
Four
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
I ordered feathers for my hat and they were sent in a simple envelope without protection, which means that one out of two is damaged, I am quite disappointed!
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A
Rating: 4 out of 5
The delivery took place within the indicated deadlines and the goods were well packaged.
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A
Rating: 4 out of 5
Serious
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A
Rating: 4 out of 5
The advice on head size is important
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A
Rating: 4 out of 5
One complaint to make: out-of-stock items are poorly marked
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A
Rating: 4 out of 5
Fast and respect for the delivery deadline.
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Happy with the ordered products but had to wait 15 days to receive them. Too bad, it's a bit long!
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A
Rating: 4 out of 5
A customer for several years, rarely disappointed
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A
Rating: 4 out of 5
The site is plain. It could be prettier. With action photos where the hats would be worn. It would give a better idea. But in the end, the boater I ordered is great, so it's okay
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A
Rating: 3 out of 5
The site offers to provide an email address to be informed of restocking in sizes... But don’t waste your time filling in this field because you will never be informed!!!
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Response from Chapellerie Traclet
Hello
We are sorry that the reversible Banks - Brixton Bob has not been restocked but we are unfortunately dependent on the manufacturer and we cannot offer an item if the brand no longer has it for now.
It is true that restocking can take several months or completely stop without information from the manufacturer and we are very sorry.
If you have specific requests, you can send us an email directly because a request on the product does not necessarily reach us.
Best regards
Traclet
We are sorry that the reversible Banks - Brixton Bob has not been restocked but we are unfortunately dependent on the manufacturer and we cannot offer an item if the brand no longer has it for now.
It is true that restocking can take several months or completely stop without information from the manufacturer and we are very sorry.
If you have specific requests, you can send us an email directly because a request on the product does not necessarily reach us.
Best regards
Traclet
A
Rating: 4 out of 5
Very good!
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A
Rating: 4 out of 5
Fast; compliant but expensive
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A
Rating: 4 out of 5
Very good service.
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A
Rating: 4 out of 5
Serious and fast shipping
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A
Rating: 4 out of 5
NOTHING TO REPORT
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A
Rating: 4 out of 5
Very good address to recommend, a lot of choices
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