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Rating: 4 out of 5
Perfect service, but merchandise a bit expensive
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good, but color error in the first code returned immediately, but not yet refunded (The first order (returned the same day of receipt) and the replacement one, both have been debited!)
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A
Rating: 4 out of 5
Quality item
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A
Rating: 3 out of 5
The positive: a lot of choice. The negative: you should not announce shipments within 24 to 48 hours when you do not meet the deadlines (received after 4 days)
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A
Rating: 4 out of 5
effective
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A
Rating: 3 out of 5
As much as the product seems to be of quality, the letter added as a supplement is of more than mediocre quality and to make matters worse, the letter in question cut the inner fabric. I am waiting to offer it to return it in order to have a non-damaged one.
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A
Rating: 3 out of 5
lack of detailed images and the same for product characteristics;
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Response from Chapellerie Traclet
Hello
It is true that we have little information on the sheet of this product
https://www.chapellerie-traclet.com/fr/chapka-fourrure/7450-chapka-l-kamikaze-tissu-imper-barts-vert-celadon.html
About the chapka
Chapka made of 100% polyamide
Lining padded 80% polyamide, 20% polyester
Synthetic fur
Material 100% polyamide
Color celadon green
Shape Chapka
Brand BARTS
Country of manufacture China
Season Winter
Size - Head circumference One size
Gender Unisex
Thank you for letting us know the elements you would have liked to have so we can include them next time
It is true that we have little information on the sheet of this product
https://www.chapellerie-traclet.com/fr/chapka-fourrure/7450-chapka-l-kamikaze-tissu-imper-barts-vert-celadon.html
About the chapka
Chapka made of 100% polyamide
Lining padded 80% polyamide, 20% polyester
Synthetic fur
Material 100% polyamide
Color celadon green
Shape Chapka
Brand BARTS
Country of manufacture China
Season Winter
Size - Head circumference One size
Gender Unisex
Thank you for letting us know the elements you would have liked to have so we can include them next time
A
Rating: 4 out of 5
Ergonomic website, easy ordering. Products well presented.
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A
Rating: 3 out of 5
Beautiful choice and quality, too bad these items are so poorly packaged for shipping!!
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Response from Chapellerie Traclet
Hello
Our boxes are made in Roanne and thus respect ecology as much as possible as well as a minimum of petroleum products like the tape which is here made of paper. The packaging is made of tissue paper like the famous Borsalino brand uses.
But if you have another solution we are of course open to improve and better satisfy you.
Best regards
Traclet
Our boxes are made in Roanne and thus respect ecology as much as possible as well as a minimum of petroleum products like the tape which is here made of paper. The packaging is made of tissue paper like the famous Borsalino brand uses.
But if you have another solution we are of course open to improve and better satisfy you.
Best regards
Traclet
A
Rating: 4 out of 5
I have no complaints to make
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A
Rating: 4 out of 5
I will recommend it
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A
Rating: 4 out of 5
Delivery a bit late.
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A
Rating: 4 out of 5
Well, except for checking his account
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A
Rating: 4 out of 5
Very good! Fast delivery, good product!
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A
Rating: 3 out of 5
In principle very good, but I experienced a color error for the ordered item and therefore had to return it for exchange. This is not a good point
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A
Rating: 4 out of 5
Serious and competent
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A
Rating: 4 out of 5
8 out of 10
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A
Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
delivery problem at home the package arrived at the relay point it is not the same service (price)
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A
Rating: 4 out of 5
Very good, quality product, fast delivery
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A
Rating: 4 out of 5
A bit complicated to find a specific product
Fast delivery
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Fast delivery
A
Rating: 3 out of 5
Order took a long time to arrive, the item came from Italy...
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
The website is very good, good description and quite a bit of explanation. Very good site overall!
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A
Rating: 4 out of 5
I would have liked a nice packaging box.
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A
Rating: 4 out of 5
Fast service
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A
Rating: 4 out of 5
Delivery in accordance with my order.
Small downside, the shipping costs.
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Small downside, the shipping costs.
A
Rating: 4 out of 5
Very good despite the gift wrapping being forgotten in the initial package
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A
Rating: 4 out of 5
Would deserve a smoother navigation with a review of the filters to obtain a finer selection of items
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A
Rating: 4 out of 5
Small delay issue
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A
Rating: 4 out of 5
I paid for a gift package but it was not great, just a paper bag
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A
Rating: 4 out of 5
Very nice hat, received very quickly, very pleasant customer service!!
Only downside, the hat box was forgotten but I imagine I will receive it soon!
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Only downside, the hat box was forgotten but I imagine I will receive it soon!
A
Rating: 4 out of 5
Excellent and well done, I received the product the next day
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A
Rating: 3 out of 5
The size of the hat was too small. We measured a 59 cm diameter head circumference, and the hat t59 actually only measured 57-58.... so we had to choose a 61... the customer service on the phone is very responsive and welcome! the hat is very pretty, and met our expectations regarding color and quality quite correct in this price range. We work in the entertainment industry, and it looks sturdy, at an affordable price!
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A
Rating: 4 out of 5
Nothing to complain about
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A
Rating: 4 out of 5
The site is intuitive and easy to use.
Delivery time longer than expected, due to a carrier known for its delays: the Post Office.
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Delivery time longer than expected, due to a carrier known for its delays: the Post Office.
A
Rating: 4 out of 5
Very good and good value for money
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A
Rating: 4 out of 5
Very good site but terrible delivery, torn box and stained cap
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A
Rating: 4 out of 5
Lots of choices, good descriptions, good tracking from order to receipt
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A
Rating: 4 out of 5
Everything very good,
just the gift package as an addition... a simple bag is fine but not with a note written with a ballpoint pen on the bag... a small card stapled would have been so much nicer.
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just the gift package as an addition... a simple bag is fine but not with a note written with a ballpoint pen on the bag... a small card stapled would have been so much nicer.