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Rating: 4 out of 5
fast and efficient service. Too bad the pages were only in English (to my knowledge).
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
friendly staff on the phone and order received quickly...happy with my purchase
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A
Rating: 4 out of 5
very attentive to the customer and very fast shipping.
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A
Rating: 4 out of 5
Great choice of quality headgear.
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A
Rating: 4 out of 5
excellent quality of products
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A
Rating: 4 out of 5
Review already given but I repeat it: simplicity and efficiency
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A
Rating: 4 out of 5
Very practical
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A
Rating: 4 out of 5
too cluttered
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A
Rating: 2 out of 5
Excellent site... BUT order that gets lost or takes a long time to arrive!!! For a birthday gift... it's missed; my order arrived way too late, after 15 days.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, we had a problem with our stock for the gray trilby hat.
Please find a voucher of 10 euros in your account.
Best regards
Traclet
Please excuse us for this delivery delay, we had a problem with our stock for the gray trilby hat.
Please find a voucher of 10 euros in your account.
Best regards
Traclet
A
Rating: 4 out of 5
I bought several hats, all beautiful, from Traclet. Service, delivery, quality... everything was perfect. I take away one star for my last order: a magnifier for 40 euros that consists of 2 pieces of almost raw wood, splinters included, and a poorly fixed double screw. Unusable... For the rest, I can only recommend this company (and Borsalino hats, in particular)
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A
Rating: 3 out of 5
You should still try on a hat.
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A
Rating: 4 out of 5
in accordance with my order
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A
Rating: 3 out of 5
poorly advised before the purchase !! by phone !! not mentioned that this cap runs small
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A
Rating: 2 out of 5
Not at all user-friendly.
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to respond.
Can you tell us what you mean by not at all user-friendly?
What issues did you encounter?
Best regards
Traclet
Thank you for taking the time to respond.
Can you tell us what you mean by not at all user-friendly?
What issues did you encounter?
Best regards
Traclet
A
Rating: 3 out of 5
Good product but nothing more
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A
Rating: 4 out of 5
Delivery time good.
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A
Rating: 3 out of 5
Excellent service from the merchant. Fast shipping. Only downside: delivery not via Colissimo. The Post did not provide any tracking information for the package, nor any indication of day and time for delivery. AND THE PACKAGE WAS OPEN!!
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A
Rating: 3 out of 5
Deadlines not met
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A
Rating: 3 out of 5
hats should be presented on heads, I might have seen that it was very large and very deep
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A
Rating: 4 out of 5
Easy to use site. Only the delivery times on certain products are problematic.
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A
Rating: 4 out of 5
very well designed
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A
Rating: 3 out of 5
Very good regarding order and delivery management. The only downside is that the product (size L- 58/59 cm) needs to be adjusted according to the exact size of the user (58 cm, for me), so I am obliged to place a new order for head reducer bands at €0.20 and €4.00 for shipping. It seems to me that it would be wise to provide this item with the hat to avoid this kind of inconvenience.
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A
Rating: 3 out of 5
Beautiful site but beware of sizes
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very large choice of hats. I bought a beret type Basque beret pure wool standard size a bit big for me I wanted to wear it like Bonnie but it fits on my head almost like a hat
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A
Rating: 4 out of 5
Size 54, too tight. However, the quality is perfect, and without any false notes. Highly recommended with eyes closed.
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A
Rating: 4 out of 5
It attracts interest and curiosity.
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
no doubt, it's an address to remember
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A
Rating: 3 out of 5
not bad
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A
Rating: 4 out of 5
package well tracked, with a product return card if needed. Clear and pleasant site to browse.
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A
Rating: 4 out of 5
Great site for all the proposals you make!
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A
Rating: 4 out of 5
Great choice. Respect for orders (size etc.) Negative point: delivery by post. The day of delivery is known, but not the time slot. For my last order = 2 days. I prefer pickup points. Shipping is also high.
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A
Rating: 4 out of 5
Easy to use. The downside is that there is no home delivery but I really like this hat site, thank you.
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A
Rating: 4 out of 5
Fast delivery, careful packaging, item matching the photos and descriptions. Very happy with my purchase and the site.
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A
Rating: 4 out of 5
Very clear site. It could be improved by systematically adding care instructions and materials used, for example.
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A
Rating: 3 out of 5
the DPD carrier unfortunately delivers without prior contact: it would not have been possible to send me either an email or SMS (they are the only ones who had this problem...) The 2 working days became 4 and would have become 7 if I had not gone to the depot myself regarding the essential caps on J5.
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A
Rating: 3 out of 5
I have already recommended this site to different people who then made purchases there. But while I no longer know how many caps and hats I have, old customers like me are not particularly well treated!
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Response from Chapellerie Traclet
hello
Yes, we thank you for your loyalty and as a loyal customer, you are entitled to loyalty points.
We have seen that since 2010 you have not used them. These can be found in the loyalty points section.
Remaining at your loyalty
Best regards
Traclet
Yes, we thank you for your loyalty and as a loyal customer, you are entitled to loyalty points.
We have seen that since 2010 you have not used them. These can be found in the loyalty points section.
Remaining at your loyalty
Best regards
Traclet
A
Rating: 3 out of 5
Various products offered on the site but we don't always have the sizes.
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A
Rating: 3 out of 5
A small guide, even in a few lines, on hat maintenance would have been welcome.
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Response from Chapellerie Traclet
Hello
There is indeed a small guide that can be found in the email received upon order confirmation.
Furthermore, it is also visible on our site that you can download at the following address
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
remaining at your disposal
Best regards
Traclet
There is indeed a small guide that can be found in the email received upon order confirmation.
Furthermore, it is also visible on our site that you can download at the following address
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
remaining at your disposal
Best regards
Traclet