Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié

Published on 07/11/2017 à 12h18 following a purchase from 27/10/2017

Very good site and products of excellent quality.

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Acheteur Vérifié

Published on 03/11/2017 à 15h55 following a purchase from 26/10/2017

It took more than 6 months to get my Tilley hat. After each call, I was supposed to be informed about the supply from Canada but I received nothing.

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Response from Chapellerie Traclet Published on 04/11/2017

hello
It is true that the delay was long to get the Tilley hat. It's a winter model and it is true that like many manufacturers, if they don't have it in stock, they only make it for winter on certain models.
As indicated during your call; we left you a message as soon as we received it but unfortunately this message must have had an issue. The hat had even been set aside by Mrs. Traclet.
We hope that the hat will satisfy you.
Best regards
Traclet

Acheteur Vérifié

Published on 03/11/2017 à 12h25 following a purchase from 26/10/2017

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Acheteur Vérifié

Published on 02/11/2017 à 18h31 following a purchase from 24/10/2017

Very clear and functional site where the characteristics of the items are clear.

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Acheteur Vérifié

Published on 02/11/2017 à 09h45 following a purchase from 27/09/2017

no problem

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Acheteur Vérifié

Published on 01/11/2017 à 21h15 following a purchase from 23/10/2017

Product conforms. Delivery times respected.

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Acheteur Vérifié

Published on 01/11/2017 à 18h53 following a purchase from 23/10/2017

GOOD TRANSACTION

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Acheteur Vérifié

Published on 01/11/2017 à 17h10 following a purchase from 24/10/2017

They are fast but the hat is not liked, so return and waiting for a refund.

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Acheteur Vérifié

Published on 01/11/2017 à 15h31 following a purchase from 23/10/2017

Deplorable packaging...

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Response from Chapellerie Traclet Published on 04/11/2017

Hello
Please excuse us if we made a mistake regarding the quality of our packages.
Can you tell us the issue you encountered with the package?
Indeed, normally the caps are sent in a box for transport.
What did you receive in the order package?
Best regards
Traclet

Acheteur Vérifié

Published on 31/10/2017 à 14h50 following a purchase from 21/10/2017

Well-designed site

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Acheteur Vérifié

Published on 31/10/2017 à 14h45 following a purchase from 21/10/2017

Welcoming site, giving a good overview of the products.

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Acheteur Vérifié

Published on 30/10/2017 à 20h59 following a purchase from 19/10/2017

Ergonomic site - products easy to find.

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Acheteur Vérifié

Published on 28/10/2017 à 23h32 following a purchase from 19/10/2017

Large choice and fast and reliable shipping. Quality customer service. ...the 5th star will come when promotions and prices are regularly on the menu!

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Acheteur Vérifié

Published on 28/10/2017 à 16h43 following a purchase from 17/10/2017

large choice well presented.

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Acheteur Vérifié

Published on 27/10/2017 à 10h33 following a purchase from 17/10/2017

Unfortunately one of the items was out of stock and I had to wait 3 weeks before claiming another item. The order was fully paid. Otherwise perfect quality;

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Acheteur Vérifié

Published on 26/10/2017 à 09h37 following a purchase from 15/10/2017

Hello, Everything excellent except the complexity for the order!!! I honestly struggled for half an hour: S.I.M.P.L.I.F.Y please. Otherwise HAPPY thank you Alexis Couturier

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Acheteur Vérifié

Published on 19/10/2017 à 12h40 following a purchase from 11/10/2017

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Acheteur Vérifié

Published on 18/10/2017 à 18h43 following a purchase from 09/10/2017

Great choice of quality products.

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Acheteur Vérifié

Published on 18/10/2017 à 14h00 following a purchase from 09/10/2017

Well organized, easy to find your way around

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Acheteur Vérifié

Published on 17/10/2017 à 16h02 following a purchase from 01/10/2017

Not very sexy!

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Acheteur Vérifié

Published on 17/10/2017 à 07h14 following a purchase from 01/10/2017

Good, but needs to evolve...

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Acheteur Vérifié

Published on 14/10/2017 à 18h26 following a purchase from 01/10/2017

Well-made site but the delivery times are indicated as 24/72 hours. The cap took more than a week to arrive........

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Response from Chapellerie Traclet Published on 14/10/2017

hello
please excuse us for this delivery delay independent of your will.
For the inconvenience, please find below a 10% discount code
DISCOUNT10
Best regards
Traclet

Acheteur Vérifié

Published on 14/10/2017 à 17h25 following a purchase from 03/10/2017

Quality product

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Acheteur Vérifié

Published on 13/10/2017 à 23h02 following a purchase from 04/10/2017

Wide variety of choices Delivered in less than a week

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Acheteur Vérifié

Published on 13/10/2017 à 12h43 following a purchase from 04/10/2017

Competent

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Acheteur Vérifié

Published on 12/10/2017 à 18h41 following a purchase from 04/10/2017

Great choice of hats

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Acheteur Vérifié

Published on 12/10/2017 à 15h23 following a purchase from 02/10/2017

Well designed

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Acheteur Vérifié

Published on 12/10/2017 à 13h09 following a purchase from 03/10/2017

the item itself is very good. quality-price ratio: nothing to say. However, where I am not satisfied is that I paid 2 euros for a gift package, accompanied by a small note. However, none of that. it's very incorrect. it's disguised theft.

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Response from Chapellerie Traclet Published on 13/10/2017

hello
Please excuse us for this oversight regarding the gift wrap, the refund of 2 euros has been made today.
Best regards
Traclet

Acheteur Vérifié

Published on 10/10/2017 à 16h48 following a purchase from 28/09/2017

fast delivery and great choice

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Acheteur Vérifié

Published on 08/10/2017 à 22h16 following a purchase from 23/08/2017

good

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Acheteur Vérifié

Published on 07/10/2017 à 20h23 following a purchase from 22/07/2017

Too long delay

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Response from Chapellerie Traclet Published on 10/10/2017

Hello
Yes, the delay was long due to the summer holidays which delayed its production.
Please excuse us for this inconvenience.
We hope that the hat will give you complete satisfaction.
Best regards
Traclet

Acheteur Vérifié

Published on 03/10/2017 à 18h29 following a purchase from 17/09/2017

Everything has always gone well for me. Good value for money

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Acheteur Vérifié

Published on 03/10/2017 à 12h28 following a purchase from 22/09/2017

This Irish cap meets my expectations. Following a question asked, I received a quick response. I recommend and will order again.

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Acheteur Vérifié

Published on 02/10/2017 à 16h07 following a purchase from 18/09/2017

The images do not match the product

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Response from Chapellerie Traclet Published on 03/10/2017

Hello
Can you tell us what does not match the photo by sending us photos of the product?
Best regards
Traclet

Acheteur Vérifié

Published on 27/09/2017 à 22h21 following a purchase from 17/09/2017

Very good! Good information re Fast

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Acheteur Vérifié

Published on 27/09/2017 à 13h09 following a purchase from 18/09/2017

Good
The measuring tape in paper is really unreliable! And if you make a mistake, the return is at your expense.

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Response from Chapellerie Traclet Published on 03/10/2017

Hello
For the tape measure, you really need to be careful when printing to set it to 100% because otherwise it distorts the dimensions.
You also need to take into account the indications on where to take the measurement.
Best regards
Traclet

Acheteur Vérifié

Published on 26/09/2017 à 18h44 following a purchase from 16/09/2017

specialized site, complete and affordable. The seriousness of the contacts is a plus for the clientele.

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Acheteur Vérifié

Published on 26/09/2017 à 13h44 following a purchase from 14/09/2017

Reliable and serious

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Acheteur Vérifié

Published on 26/09/2017 à 13h37 following a purchase from 16/09/2017

I had a bit of trouble putting together my order (choosing and adjusting the number of pieces of each reference) - probably a logic issue related to my age and generation

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Acheteur Vérifié

Published on 24/09/2017 à 11h15 following a purchase from 14/09/2017

Fast, as I imagined, the only problem was that the packaging was torn, if it had rained, the hat would be in a very different state

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