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Rating: 4 out of 5
Everything is correct
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersG
Rating: 3 out of 5
Hello, I received my order well, always beautiful quality, but 48€ today against 25€ in 2019, that leaves one perplexed!!!
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Response from Chapellerie Traclet
Hello,
We sincerely thank you for your positive feedback regarding the quality of our products. We understand your concern about the price increase, which can indeed be confusing.
This garden hat was 30 euros in 2019 and it has gone up to 48 euros this year because for 10 years, the price had not changed due to having stock of raw materials purchased at a lower price and we also had to increase the labor cost to manufacture this hat in France.
Best regards,
Traclet Sebastien
We sincerely thank you for your positive feedback regarding the quality of our products. We understand your concern about the price increase, which can indeed be confusing.
This garden hat was 30 euros in 2019 and it has gone up to 48 euros this year because for 10 years, the price had not changed due to having stock of raw materials purchased at a lower price and we also had to increase the labor cost to manufacture this hat in France.
Best regards,
Traclet Sebastien
P
Rating: 4 out of 5
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C
Rating: 3 out of 5
I am disappointed with the US bandana product; it lacks 1 or 2 photos to better visualize the product, as it is not a classic bandana, it is not a square of fabric; it is a fabric already cut, sewn, like a cap.
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F
Rating: 3 out of 5
The site is quite well done.
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G
Rating: 3 out of 5
Hello regarding the hat, very nice quality superb. But there was a missing eyelet on one side of the chin strap, anyway thank you for the chin strap provided, and I am quite happy with my hat, best regards.
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D
Rating: 4 out of 5
Cap compliant. The size is good and the navy blue cotton fabric does not fade in the wash. The fabric is a bit thick for hot weather. UV protection 40+
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J
Rating: 4 out of 5
Problem with Chronopost pickup station (opening code provided with a 2-day delay after several reminders).
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R
Rating: 3 out of 5
More than a month delay in delivery and the package still not received following a shipping notification received at the end of last week. I had to call to find out where the order was and understand the reason for the delay. I find that communication about the delivery time needs to be improved.
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J
Rating: 4 out of 5
Difficult navigation because there are so many choices.
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É
Rating: 2 out of 5
Order received well packaged. The quality of the product is mediocre. Poor quality straw ribbon in velvet instead of being in ottoman.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience with us. Regarding the quality of the straw, we can do it with finer straw but the price will be double because our straw is already of classic quality but a finer one will give a hat at around 120 euros. Then as we indicate, the ribbon is in velvet and not in ortolan. As a manufacturer, it is possible to do everything, however, the price will not be the same. Finally, we make hats with the specific ribbon of each association but also each loop of each village. Remaining at your disposal. We wish you a nice day. Best regards, Traclet Sébastien
N
Rating: 3 out of 5
Delivery time too long
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R
Rating: 4 out of 5
The expected quality is well verified, but I think there was a size issue. I wanted hats for young children and they are not the requested sizes. It will be fine for next year.
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M
Rating: 2 out of 5
I had to order twice so I had to pay twice to receive my order.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. There must be an error because on our side with your account we only have one associated order. Please let us know the reference that you did not receive so we can take the necessary steps with the post office to ensure it is delivered to you. Remaining at your disposal. Best regards, Traclet Sébastien
D
Rating: 4 out of 5
I am satisfied with my order and delivery. The information on the site lacks rigor. For some products, sometimes high-end, the indications are imprecise or even contradictory.
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A
Rating: 3 out of 5
Pros:
• Easy to navigate.
Cons:
• Little choice of baseball caps for heads sized above 61 cm.
• Little choice of colors for baseball caps, most out of stock with long delivery times.
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• Easy to navigate.
Cons:
• Little choice of baseball caps for heads sized above 61 cm.
• Little choice of colors for baseball caps, most out of stock with long delivery times.
Response from Chapellerie Traclet
Good morning,
Thank you for your message. Can you tell us the reference you want that we don't have in stock.
Size 63 is not very easy to find, because a lot of makers only make size 61 cm but not more.
If you have a reference, we can check with the maker if it is possible to make it.
Regards,
Traclet
Thank you for your message. Can you tell us the reference you want that we don't have in stock.
Size 63 is not very easy to find, because a lot of makers only make size 61 cm but not more.
If you have a reference, we can check with the maker if it is possible to make it.
Regards,
Traclet
P
Rating: 4 out of 5
Very suitable navigation on the site.
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S
Rating: 2 out of 5
Delivery times not respected, misshapen bicorne hat (asymmetrical shaping), little communication with manufacturers even though I made a special request well in advance...
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to respond. For the Bicorne, you requested the Bicorne in size 52-53 and you wanted to modify the size which we accepted and we had at least a few phone calls regarding this size modification issue. We are sorry for this delivery delay but it takes time to manufacture, especially with this size change we took care of the urgent shipping at our expense. Finally, what issue of deformation on this model that we manufacture for the army museum in Paris as well as the Emperor's museums. Thus, we can improve the hat. Remaining at your disposal as we have done during our various discussions. Best regards, Traclet Sébastien
A
Rating: 3 out of 5
No information to the customer if the product is out of stock
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J
Rating: 3 out of 5
The size of the hat is not right, too small by one size.
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N
Rating: 3 out of 5
Very good products and very well finished
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Y
Rating: 4 out of 5
Easy to find the product
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P
Rating: 4 out of 5
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C
Rating: 4 out of 5
OK for all services. Fast delivery and the product condition is perfect.
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G
Rating: 4 out of 5
Very pleasant product
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L
Rating: 4 out of 5
Order well received and very satisfied with it.
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C
Rating: 4 out of 5
Good ergonomics for navigating the site.
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V
Rating: 4 out of 5
Fast and careful shipping. Good value for money.
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T
Rating: 2 out of 5
Products not up to the expected quality.
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Response from Chapellerie Traclet
Hello, Thank you for your feedback and we are sincerely sorry to hear that our products did not meet your expectations. What issues did you encounter with the bobs so we can discuss improvements with our manufacturers to better satisfy you? Best regards, Traclet Sébastien
D
Rating: 3 out of 5
Hello
The hat is of nice quality but the package arrived open and the hat was a bit dirty, which is annoying for an item of this quality.
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The hat is of nice quality but the package arrived open and the hat was a bit dirty, which is annoying for an item of this quality.
S
Rating: 4 out of 5
I really like the site, great choice with prices for all budgets.
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D
Rating: 4 out of 5
Quality hat with a wide selection. I recommend.
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G
Rating: 4 out of 5
Delivery confirmed to expectations.
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J
Rating: 4 out of 5
Nice hat, but not at all malleable, too bad! You can't shape it as you wish...
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C
Rating: 3 out of 5
I ordered a hat, which was available at the time of the order. However, it was quickly noted as 'out of stock'. When I requested a refund after more than a month and still out of stock, I was delivered within 48 hours. The hat is very beautiful and of very nice quality! This made the experience ultimately satisfactory.
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P
Rating: 4 out of 5
The hat is as I ordered but it was delivered much later than anticipated and only after I had sent them an inquiry about when it would be delivered.
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S
Rating: 4 out of 5
I received the cap which looks very good but it's a gift so we'll see if it fits in the long term.
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M
Rating: 4 out of 5
Speed of delivery and excellent communication about the shipment of the package.
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D
Rating: 2 out of 5
The delivery was fast. The hat was damaged and could not be worn. One of the riveted snap buttons was missing. I informed Traclet of this, and they did not respond.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are glad to hear that the delivery was fast, but we are sincerely sorry to learn that you did not receive our response email. Living in the United States; We offered either to send you the damaged piece or a 50% discount on the shipping of another model. We place great importance on our customers' satisfaction and will take note of your feedback to improve our service. Remaining at your disposal. Best regards, Traclet
D
Rating: 4 out of 5
I worried a day too early! Because of the holiday, I was delivered that day. Box and contents in perfect condition. Thank you.
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