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Rating: 4 out of 5
Hat conforms to the photo. Good quality. Fast shipping and well packaged.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Offers very good products
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A
Rating: 3 out of 5
The site is very good, and the after-sales service is quite efficient, but I regret a lack of clarity on the reception date and the waiting time for the package. I was also quite shocked by the poor written expression/spelling of the customer service, it's not very serious!
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A
Rating: 4 out of 5
Practical, simple, quick in executing the order. Tracking is very good.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
good
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A
Rating: 2 out of 5
I paid for express shipping and the package arrived after 4 days.
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Response from Chapellerie Traclet
Hello
The order was placed on Saturday for Colissimo shipping and the delay for this mode of transport is 2-3 days.
According to the tracking, it was presented to you for the first time on Wednesday and delivered on Thursday.
In case you wanted next-day delivery, you need to choose TNT or Chronopost delivery.
Best regards
Traclet
The order was placed on Saturday for Colissimo shipping and the delay for this mode of transport is 2-3 days.
According to the tracking, it was presented to you for the first time on Wednesday and delivered on Thursday.
In case you wanted next-day delivery, you need to choose TNT or Chronopost delivery.
Best regards
Traclet
A
Rating: 4 out of 5
Good and wide choice offered.
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
The product is in accordance with the description but the delivery was much longer than announced, and no apologies were made.
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. We had sent you a last email in response to yours with a code for a 20% discount.
We will resend it to you by email today.
Please excuse us again for this inconvenience.
Best regards
Traclet
please excuse us for this delivery delay. We had sent you a last email in response to yours with a code for a 20% discount.
We will resend it to you by email today.
Please excuse us again for this inconvenience.
Best regards
Traclet
A
Rating: 4 out of 5
Fast delivery. Perfect.
Navigation on the site could be improved.
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Navigation on the site could be improved.
A
Rating: 4 out of 5
Very good reception on the phone.
However, I was supposed to be called back to confirm the availability of certain models, which was not done.
Very fast delivery, well packaged. Perfect.
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However, I was supposed to be called back to confirm the availability of certain models, which was not done.
Very fast delivery, well packaged. Perfect.
A
Rating: 4 out of 5
good products, fast delivery
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A
Rating: 4 out of 5
Serious and fast
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A
Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
Correct but too small
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Response from Chapellerie Traclet
Hello
If the size does not fit, it is of course possible to exchange it and deliver it to you on Wednesday if you send us the tracking of the package today, we will send it out on Monday and it will arrive on Wednesday.
Best regards
Traclet
If the size does not fit, it is of course possible to exchange it and deliver it to you on Wednesday if you send us the tracking of the package today, we will send it out on Monday and it will arrive on Wednesday.
Best regards
Traclet
A
Rating: 4 out of 5
OK, ok
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A
Rating: 4 out of 5
serious
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A
Rating: 3 out of 5
A lot of choices, trendy or classic products, often original. Good quality of products.
Note that if the item is missing or being restocked, there is no information unless you request the details.
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Note that if the item is missing or being restocked, there is no information unless you request the details.
A
Rating: 4 out of 5
Satisfactory
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A
Rating: 4 out of 5
Good.
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A
Rating: 3 out of 5
The hat was in a box too small so it was deformed upon arrival.
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A
Rating: 3 out of 5
Disappointed with the delivery time
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A
Rating: 4 out of 5
Delivery times are respected. Perfect.
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A
Rating: 4 out of 5
good
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A
Rating: 3 out of 5
The photo of the Daniel Vial scarf on the site has nothing to do with the scarf received, which is not hand-painted, but a simple striped scarf. The return of merchandise is too complicated, I do not want to be forced to have a Paypal account.
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Response from Chapellerie Traclet
Hello
The model is indeed a Daniel Vial model as it is our only manufacturer.
For the return shipping costs, it is still a proposed solution to have the return shipping costs.
Our store cannot cover these costs and Paypal is a solution to limit transport costs for our customers.
Best regards
Traclet
The model is indeed a Daniel Vial model as it is our only manufacturer.
For the return shipping costs, it is still a proposed solution to have the return shipping costs.
Our store cannot cover these costs and Paypal is a solution to limit transport costs for our customers.
Best regards
Traclet
A
Rating: 3 out of 5
Satisfactory
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A
Rating: 4 out of 5
The package arrived well, but just with 1 day delay. But it's not a big deal, the caps are very useful these days
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A
Rating: 3 out of 5
Serious site.
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A
Rating: 4 out of 5
very professional site; excellent products that were recommended to us by our dermatologist.
We would have just liked more precision regarding the exact delivery date as our product was out of stock and required a restock. We had no idea how long it would take.
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We would have just liked more precision regarding the exact delivery date as our product was out of stock and required a restock. We had no idea how long it would take.
A
Rating: 3 out of 5
Aggressive email response to a question about order tracking!
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Response from Chapellerie Traclet
Hello
Please excuse us if we used an aggressive tone in our email.
That was not our intention.
Here are the two emails that were sent to you.
If you have a suggestion for a less aggressive email, we are open to your proposal to satisfy you as best as possible.
Remaining at your disposal
Best regards
Traclet
------------------------------------------------
Hello,
We are following up on your message
The melon color russet is a product on order with a delay of 2/3 weeks
Please excuse us if we used an aggressive tone in our email.
That was not our intention.
Here are the two emails that were sent to you.
If you have a suggestion for a less aggressive email, we are open to your proposal to satisfy you as best as possible.
Remaining at your disposal
Best regards
Traclet
------------------------------------------------
Hello,
We are following up on your message
The melon color russet is a product on order with a delay of 2/3 weeks
A
Rating: 4 out of 5
Well-designed practical
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A
Rating: 4 out of 5
The site is very good. I'm just a bit disappointed with the products I ordered
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A
Rating: 3 out of 5
noted on the site
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Response from Chapellerie Traclet
The product will be delivered at the beginning of next week.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
--------------------------------
Hello,
The melon hat will leave next week from us.
An email with the package tracking will be sent to you upon its dispatch for tracking the package.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
A
Rating: 2 out of 5
The password for my user was sent to me by email IN PLAIN TEXT, this is a significant security issue for an online sales site!!
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Response from Chapellerie Traclet
Hello
I did not see this as a security issue since the password is sent to your personal email address. In this case, if someone has stolen your email address; they can intervene even if it is not sent to your email because they will have a link instead.
Please explain your issue with the sending of the password because I do not see the problem well.
Best regards
Traclet
I did not see this as a security issue since the password is sent to your personal email address. In this case, if someone has stolen your email address; they can intervene even if it is not sent to your email because they will have a link instead.
Please explain your issue with the sending of the password because I do not see the problem well.
Best regards
Traclet
A
Rating: 4 out of 5
acceptable
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
No problem
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A
Rating: 3 out of 5
I would have liked to be kept informed about the delivery delay. I had to send an email to find out what was going on. The response was immediate but a bit curt.
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