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Rating: 3 out of 5
I think it would be good to put the cap on someone's head to better realize its actual shape; and to better describe the quality of the fabric.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
Quite easy to consult.
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T
Rating: 4 out of 5
A lot of choices.
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J
Rating: 3 out of 5
I found the item a bit better ... but it seems to me moderately good.
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A
Rating: 4 out of 5
I am satisfied but I don't remember the navigation on the site, I didn't encounter any problems.
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D
Rating: 4 out of 5
Easy to place an order, fast delivery.
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J
Rating: 4 out of 5
beautiful style and good quality
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A
Rating: 4 out of 5
The products are of good quality and the delivery is fast. Too bad the comment on the ordered hat misled me and that the exchange is at my expense...
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C
Rating: 4 out of 5
Item in restocking
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R
Rating: 3 out of 5
A delivery scheduled for 3 weeks but after a month, no news. However, as soon as I requested a refund, my hat was sent. In short, not much customer follow-up, it's a shame.
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J
Rating: 2 out of 5
I had to pay return shipping for the exchange. In the end, I will pay much more for the item than in a physical store.
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your experience with us. We completely understand your frustration regarding the return fees and the final cost of your purchase.
To date, we have not found a solution to have free shipping costs; if you have a solution, we are of course willing to implement it.
On our side, we are already covering the return, and we are currently unable to cover all shipping costs.
Remaining at your disposal.
Best regards,
Traclet Sébastien
Thank you for sharing your experience with us. We completely understand your frustration regarding the return fees and the final cost of your purchase.
To date, we have not found a solution to have free shipping costs; if you have a solution, we are of course willing to implement it.
On our side, we are already covering the return, and we are currently unable to cover all shipping costs.
Remaining at your disposal.
Best regards,
Traclet Sébastien
J
Rating: 4 out of 5
The walking stick is very beautiful but I am a bit disappointed because I had requested a customization and it was not done completely... The phrase I asked to be written is missing and a symbol.
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P
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Beautiful quality gavroche hats but the front part is too rigid. A little flexibility would make your products perfect
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P
Rating: 4 out of 5
Good product. However, delivery time is a bit long (over 3 weeks).
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D
Rating: 2 out of 5
More than 7 weeks, a follow-up and hop, package found and shipped! Too long!
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Response from Chapellerie Traclet
Hello,
please excuse us for this manufacturing delay.
Currently, we are having supply issues for all the trimmings because our historical supplier has closed, and we are facing supply issues.
We hope that the hats will fully satisfy you.
Best regards,
Traclet
please excuse us for this manufacturing delay.
Currently, we are having supply issues for all the trimmings because our historical supplier has closed, and we are facing supply issues.
We hope that the hats will fully satisfy you.
Best regards,
Traclet
C
Rating: 4 out of 5
Item ok, meets expectations,
But delivery time much longer than what was announced.
(Announced: 2 to 3 weeks;
Ordered April 3, received May 26!
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But delivery time much longer than what was announced.
(Announced: 2 to 3 weeks;
Ordered April 3, received May 26!
A
Rating: 4 out of 5
Beautiful hat, arrived quickly. I would have liked to have more photos with the hat worn on the head from the front.
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F
Rating: 3 out of 5
Very good
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A
Rating: 4 out of 5
Very satisfied with my order
Too bad no one warned us about delivery delays
After a month I had to call.
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Too bad no one warned us about delivery delays
After a month I had to call.
D
Rating: 4 out of 5
Navigation on the site very easy, fast delivery and meets expectations.
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M
Rating: 4 out of 5
Light elegant good protection
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F
Rating: 4 out of 5
nothing to say
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P
Rating: 3 out of 5
Not very intuitive
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F
Rating: 4 out of 5
Beautiful hat, satisfied with this purchase
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I
Rating: 4 out of 5
product corresponds well to the image on the site, very well packaged, very good quality/price ratio. Fast delivery
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J
Rating: 4 out of 5
great
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M
Rating: 3 out of 5
Communication? Does not respond to emails. Wrong product sent
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C
Rating: 4 out of 5
No problem. The delivery took place within the announced timeframe with tracking from BPost. Impeccable delivery
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J
Rating: 4 out of 5
Quite satisfied
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P
Rating: 4 out of 5
Order respected, fast shipping, respect for requests
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F
Rating: 3 out of 5
As for the actual shipping, no malicious observations to make. It was quick and correct. For a simple beret, home delivery would have been preferable.
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F
Rating: 3 out of 5
2 hats,,,, one slightly too small... the other slightly too big,,,,,, order 59 received from 58?? a bit of precision, given the price of the items would be welcome. For my part, last order.
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M
Rating: 4 out of 5
Satisfied with my order, conforms to the description on the site and fast delivery
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M
Rating: 2 out of 5
Not bad
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations.
What is the issue with the hat? It is of course possible to exchange it for another model if it does not suit you.
Best regards,
Traclet Sébastien
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations.
What is the issue with the hat? It is of course possible to exchange it for another model if it does not suit you.
Best regards,
Traclet Sébastien
S
Rating: 2 out of 5
No quality control: item received stained, deformed, and poorly woven.
Item not compliant with the description: "a good quality finish that leaves little room for a difference with an original Panama hat." This is not true!
Transport box too tight for the size of the hat.
Fast delivery
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Item not compliant with the description: "a good quality finish that leaves little room for a difference with an original Panama hat." This is not true!
Transport box too tight for the size of the hat.
Fast delivery
Response from Chapellerie Traclet
Hello,
Please excuse us if there is a quality issue.
Thank you for sending us a photo at [email protected]
So we can proceed with its exchange.
Regarding the quality of weaving, the quality-price ratio of a 20 euro hat compared to the 65 euros of a Panama hat so far, even in hat-making, our customers indicate that this model is well positioned. The perceived quality can vary from person to person.
As for the box, this type of hat is sent in an A13 box to ensure good quality of the box, and to date, we have not received feedback that it is too tight.
What dimension would you like?
Best regards,
Traclet
Please excuse us if there is a quality issue.
Thank you for sending us a photo at [email protected]
So we can proceed with its exchange.
Regarding the quality of weaving, the quality-price ratio of a 20 euro hat compared to the 65 euros of a Panama hat so far, even in hat-making, our customers indicate that this model is well positioned. The perceived quality can vary from person to person.
As for the box, this type of hat is sent in an A13 box to ensure good quality of the box, and to date, we have not received feedback that it is too tight.
What dimension would you like?
Best regards,
Traclet
R
Rating: 4 out of 5
The protection of the hats needs to be improved so that they do not arrive dented at their destinations
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M
Rating: 3 out of 5
efficient and fast delivery and customer service, the product lacks a bit of hold to my taste, I was hoping for better, hence the average rating.
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S
Rating: 2 out of 5
My partner opened the box, she unpacked the hat, and unfortunately, there is a stain on the front.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that the hat received has a stain.
Thank you for sending us a photo of the hat at [email protected]
Best regards,
Traclet Sébastien
We are sorry to hear that the hat received has a stain.
Thank you for sending us a photo of the hat at [email protected]
Best regards,
Traclet Sébastien
L
Rating: 3 out of 5
The size of the hat is large...
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