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Rating: 4 out of 5
it is clear and there is a lot of choice. The quality is good
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Meh! I had trouble registering, the site completely froze, I had to call Tacle (very friendly and patient person) but nothing appeared on their end. I restarted my registration with another address I think, finally I was clever, and then my registration was triggered! It's annoying when you come across sites like this, it's rare fortunately, but know that I almost gave up the purchase.
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A
Rating: 3 out of 5
Not bad
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A
Rating: 4 out of 5
Very happy to have discovered this site for Provençal hats that are said to be hard to find except at markets towards Arles.
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A
Rating: 4 out of 5
good service
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A
Rating: 4 out of 5
I received the items I was waiting for
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A
Rating: 4 out of 5
it is quite good
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A
Rating: 4 out of 5
Good but I could never track the package because your site kept asking me to change my password.
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A
Rating: 4 out of 5
The site itself should be more fluid. The rankings are a bit messy, but the service is efficient.
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A
Rating: 4 out of 5
To recommend
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A
Rating: 4 out of 5
very good but delivery time a bit long.
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A
Rating: 4 out of 5
easy
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A
Rating: 3 out of 5
It's probably a bit my fault: 2 out of 3 hats are unfortunately a bit too big for me. But, I'm improving my percentage! During my previous order, 1 out of 2 was a size too big :-)
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A
Rating: 4 out of 5
Reliable
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A
Rating: 4 out of 5
many choices of shapes and prices, nice
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A
Rating: 4 out of 5
Well stocked and for all tastes.
I also appreciated the phone contact which allowed for delivery just a stone's throw from my home.
Delivery on time.
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I also appreciated the phone contact which allowed for delivery just a stone's throw from my home.
Delivery on time.
A
Rating: 3 out of 5
Except for the loyalty points that disappear when validated
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A
Rating: 4 out of 5
The stock is a bit tight... But the quality and speed, nothing to say. Very good site
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A
Rating: 4 out of 5
Practical, variety of products, speed of delivery
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Excellent store. Lots of choices, however it is difficult to sort accurately on the website
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A
Rating: 4 out of 5
No comments to make
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A
Rating: 4 out of 5
A wide choice, and a user-friendly site.
My only downside concerns the number of references marked "coming soon"...
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My only downside concerns the number of references marked "coming soon"...
A
Rating: 4 out of 5
satisfied
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A
Rating: 4 out of 5
Very good site. Lots of choices.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Good product but no follow-up online.
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A
Rating: 4 out of 5
Lack of fluidity
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A
Rating: 4 out of 5
Fast delivery and well packaged.
There was a small defect on the product, which bothers me a bit.
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There was a small defect on the product, which bothers me a bit.
A
Rating: 4 out of 5
well documented; beware of colors that may not match what you see on a PC screen.
Quick refund, no problem.
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Quick refund, no problem.
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Good site and lots of choices!
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A
Rating: 4 out of 5
Very good site, all ranges of hats, caps etc. all models, from the most classic to the most modern, fast shipping.
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A
Rating: 4 out of 5
Very good site.
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A
Rating: 4 out of 5
Order arrived quickly and in good condition. Disappointment that the beret received was not presented in a box.
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A
Rating: 4 out of 5
Wide choice of hats. Fast shipping and equally fast refund when the ordered item does not suit us.
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A
Rating: 4 out of 5
Nothing to say
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A
Rating: 4 out of 5
Simple and effective
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A
Rating: 4 out of 5
To be put as a warning on your site? >> the size of my hat made in France was larger than the size of Stetsons and Australian hats!
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A
Rating: 4 out of 5
good
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