Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2013
Clear and well presented!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2012
good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2013
very good, to recommend
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2012
In improvement: appears easier to use
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2013
Clear presentation, easy-to-access categories
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2013
Nothing to say.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2013
very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2013
Some products have a well-detailed description and others not at all. There is clearly an improvement to be made on this side.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2013
nice
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2012
a good well-made site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2013
After contacting the site by phone, I was quickly called back. Great responsiveness and speed
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2013
rather clear
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/04/2013
I was disappointed due to a sizing issue with a cap that was incorrect. The S was 56cm when it should have been 54. After 3 returns and €18 in shipping fees, I finally have the right size, but the cap received is stained. I'm throwing in the towel... With the return fees, the cap cost me very dearly!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2013
Site evaluation correct
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2012
The site is OK
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2013
Nothing to report regarding delivery time
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2013
The site indicates one size fits all while the product is offered in a specific size. Moreover, the ribbons are described as black, while they are blue. There are not enough photos on the site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2013
easy, a lot of choices in color and size, successful classification.
.
good.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2012
Correct site
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2013
It is OK
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2013
Clear and very wide range
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2013
clear and friendly
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2012
Well received well packaged. 5th order on the site nothing to complain about.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2013
Complete and easy to use site, however my disappointment with one of the 2 products is related to the lack of representation of the products in context: that is to say on a real head
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2013
Great appreciated choice.
Not always easy to visualize the models worn
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2013
The site needs to be updated more often and maybe also change the overall presentation.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2013
super site
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2012
Your items on your site do not seem to exactly match what is seen.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2013
Some difficulties regarding the size and the way the purchased item is presented on the site despite having been precise in the order but overall correct responsiveness (return for size change).
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2013
a lot of product choice but not enough color options despite the particularity of some, I would advise to add more color choices regarding trilby hats
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2013
difficult to see the height and width of the hats...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2013
Practical and user-friendly
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2013
some choice
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2013
Very good specialized site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2012
simple and practical
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2012
simple and practical
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2012
a bit expensive products
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2013
Good choice and quick response from customer "service".
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2012
OK
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2012
Serious sales site. Aligns with competitors. No disappointment with the quality of the products.
Small disappointment regarding the non-coverage of shipping costs for exchanging a product with an incorrect size.
Translated reviews
We use cookies for audience measurement and improving user experience.