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Rating: 4 out of 5
Easy, fast, careful, clear and secure
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Very good quality, fast delivery but a bit large, I should have taken the size just below
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C
Rating: 4 out of 5
Easy and quick order, delivery right away in a well-thought-out package.
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F
Rating: 4 out of 5
Compliant with my order.
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E
Rating: 4 out of 5
Good Traclet transaction.
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B
Rating: 4 out of 5
Everything is smooth.
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J
Rating: 4 out of 5
Kindness
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H
Rating: 4 out of 5
I made a size error with the beret. How can I exchange it if possible? Thank you
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A
Rating: 4 out of 5
Very good chapkas
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P
Rating: 4 out of 5
Complete site and does not hesitate to indicate stock shortages. This helps avoid mistakes... Adding photos (back of the cap) would have been appreciated
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S
Rating: 3 out of 5
Hello, Delivery service to be reviewed.
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S
Rating: 4 out of 5
Nothing to report. Everything went well.
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C
Rating: 4 out of 5
Hello, quality product but a few defects noted. To note glue marks on the top middle of the hat/cap and on the front seam (middle front of the leather). Threads from sewing not removed but the stitching is good in itself (finishing oversight without impacting the quality of the seams). It's still a shame for this type of good quality product expected for the price. Best regards
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X
Rating: 4 out of 5
I ordered dark blue, I find this blue really very dark.... The item being of very good quality I decided to keep it
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M
Rating: 4 out of 5
Maybe avoid displaying delivery within 1 to 2 days...
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N
Rating: 4 out of 5
It's for a gift. So no opinion
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L
Rating: 4 out of 5
You have such a huge choice of hats that unless a specific style is going to be ordered, hours can pass scrolling the different styles. Not a complaint but I could have stayed on the site for hours
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J
Rating: 2 out of 5
Very low quality leather, no finishing (gallon not attached to the back
Product returned
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Product returned
Response from Chapellerie Traclet
Hello
We have several qualities in Australian leather hats.
Its gallon is of course not fixed on this model because it is interchangeable.
Here is an example of a better quality leather hat
https://www.chapellerie-traclet.com/fr/chapeau-homme/5054-chapeau-australien-oil-marron-jacaru.html?mot_tcid=e9a77eaf-122d-4790-af99-f3f0fc5870fe#/couleur-marron/taille-s_54_55_cm
Best regards
Traclet Sébastien
We have several qualities in Australian leather hats.
Its gallon is of course not fixed on this model because it is interchangeable.
Here is an example of a better quality leather hat
https://www.chapellerie-traclet.com/fr/chapeau-homme/5054-chapeau-australien-oil-marron-jacaru.html?mot_tcid=e9a77eaf-122d-4790-af99-f3f0fc5870fe#/couleur-marron/taille-s_54_55_cm
Best regards
Traclet Sébastien
M
Rating: 4 out of 5
Attractive site. Lots of choices. Very reasonable prices. Quality item ordered. Fast delivery. I recommend.
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C
Rating: 4 out of 5
Wide choice and excellent presentation
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A
Rating: 4 out of 5
Satisfied with my order
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P
Rating: 4 out of 5
Nothing to say very satisfied
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Y
Rating: 4 out of 5
Pleasant site, timely delivery, well-packaged product. Nothing to report
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N
Rating: 3 out of 5
I explain further down why I rate it as 'average'
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M
Rating: 4 out of 5
Lots of choices and quality items
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F
Rating: 4 out of 5
Quickly sent very well
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R
Rating: 4 out of 5
It's a pity that not all colors were available, but I already have a scarf. A huge thank you to the person I spoke to on the phone who guided me in this purchase
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R
Rating: 2 out of 5
Good for the products
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Response from Chapellerie Traclet
Hello
Thank you for your rating and comment, what issue did you encounter?
Best regards
Traclet Sébastien
Thank you for your rating and comment, what issue did you encounter?
Best regards
Traclet Sébastien
S
Rating: 4 out of 5
I was looking for a beret at an interesting price, mission accomplished....
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C
Rating: 4 out of 5
Delivery times a bit long
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C
Rating: 3 out of 5
One size for this toque = way too tight for my poor head and my ears!!! If you have a trick to enlarge the hat, I am interested. Other than that (but it's VERY important), it is pretty and warm. I think I will give it as a gift...
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G
Rating: 3 out of 5
Disappointing product
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L
Rating: 4 out of 5
A little delay with an excuse but okay!
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M
Rating: 4 out of 5
Easy navigation. Items very well explained. Satisfied.
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G
Rating: 4 out of 5
Okay for the quality of the hat but I thought a folding method manual would accompany it. The online version is a bit small for a visually impaired person...
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L
Rating: 4 out of 5
Easy to navigate the site
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W
Rating: 4 out of 5
Reliable
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S
Rating: 3 out of 5
The photo of the cap on the site shows 8 sectors of equivalent color. The delivered cap includes 2 panels of different colors (placed symmetrically, certainly, but not nice at all according to my tastes)
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C
Rating: 4 out of 5
Delivery within the indicated deadlines.
Satisfied with the ordered miki. Very good.
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Satisfied with the ordered miki. Very good.
C
Rating: 4 out of 5
Both hats are of very nice quality. Package very well done. Too bad the explanation for rolling the hat is not on the site (at least not found), but I got it on daily motion, by video.
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