Customer reviews of Chapellerie Traclet

The hat I received did come quickly and the shipping was cheaper than expected. Only big problem, and it is a big one, the hat IS NOT Kangol like was advertised. It is a different brand. I will keep the hat I was sent anyway as I like it and it would be a pain to send back. In future, if you advertise Kangol, sell Kangol.

one size fits all! But for small heads. An adjustment at the back of the hat would have been welcome. + a long delivery (after complaint).

The products are of good quality. I just waited 19 days (plus 4 days for the July 14 holiday) to retrieve my package.

No complaints. Goods as described, fast shipping.

Order well received and well packaged

Last year, I ordered a hat for my husband. Everything went well. I ordered one for myself (size 55 cm). The label says 55 cm, but it actually measures 53 cm. I would like to return it and order another size. I really like the quality, but the size was a bit different this year.

Disappointed by the hat I bought. On the shopping site, you are asked to specify the size 56, 57, 58, etc... only to finally receive a size S, M, or L that does not correspond precisely to your size. The inner band is made of PVC (synthetic leather), which promotes sweating. There are significant color defects in the raffia, poorly placed, which I had to correct with a dye. So it's a meh because at this price, the quality is not there.

Beautiful cap that adds style and comfortable in cotton

TB

Hello, order compliant with expectations, delivery also. I validate

Very happy with my purchase. A bit disappointed with the delivery time being longer than expected.

The hat is pretty but it is soft and fragile. I expected a rigid weave that holds.

The size of the hat is a bit too big but it's impossible to use one of the adhesive strips because then it's impossible to wear the hat. But also for a hat designed for even hotter regions than others? Today it seems incredible this hat is very thick, warm and its color does not help the problem. Good luck!

I was very excited about the idea of ordering from this site, but my experience was very disappointing. First disappointment: an essential element regarding the hat is buried in the description. It is stated that it does not sink on the head but simply rests on it and is held in place by the tie. I did not see this when I ordered and the hat did not meet my expectations at all. I then wanted to exercise my right of withdrawal. The product sheet states that 'no exchange or refund is possible', which is particularly discouraging. After contacting customer service, my return was finally accepted, which shows that this mention is at least misleading. The return procedure is also unnecessarily complicated: you have to request authorization to return the item, wait for validation, print a first document received by email, then go to the FAQ to find a second form to print, complete and sign by hand before slipping it into the package. Nothing is simple or intuitive. Finally, return shipping costs are entirely the responsibility of the customer. In my case, I had to pay nearly €10 to return an item that I simply tried at home. At a time when most sites offer simplified returns, this policy is very penalizing. Customer service did accept my return, but the entire purchasing and return process made me feel that everything was done to discourage customers from exercising their right of withdrawal. This is regrettable, as the products seem to be of quality.

My hat arrived much later than announced and it was too small so I didn't have time to exchange it. Very disappointed!

very nice item

Well received and in good condition

Delivery conforms to my order, item well packaged, deadline respected.

Product and delivery time ok ... but packaging lacks quality, too bad.

Very good products. Too bad for the 3-week stock outage.

Very good product

Speed of shipping. I would have liked to receive the item in a nice package

Perfectly perfect

Very nice in the photo but the edges are not rigid so more bucket hat than hat, too bad the color is very nice.

Detailed and compliant description. Very fast shipping. Perfect.

Very disappointed... Apparently one of the items is out of stock (but not indicated when ordering). After 15 days without any news, I had to write to receive the rest of the order. Still no news of the missing item to this day... It was a gift... I had to do without...

Hat delivered on time and meets our wishes, thank you

Ras

RAS

Good but the color of the hat does not match the photo displayed on the site at all

speed of shipping

I was misled by the color of the hat in the photo on the site. I therefore had to return my first order to get a white Panama: loss of time and additional costs. Otherwise, wide choice of hats, good packaging and speed of delivery.

I got the wrong hat. And after soon two weeks I still am waiting for my right hat.

The quality of the hat is much lower than what the photos suggested.

Product seems to be of quality but size choice not suitable

I placed my order on May 4th. On June 4th, seeing nothing arrive, I made a follow-up which achieved the desired goal. The material is very good, good quality. Ultimately, the delay for me is unacceptable.

The product received does not match your site. There is no perforated part on the crown, the band around the crown is different from the photo, disappointed

Satisfied with the product. A bit surprised to have been directed to a different pickup point than the one I chose. This could have been problematic.

I bought 4 hats and I am delighted with them, excellent quality. One negative point, the deadlines are not always respected and no one gives news about the order.

Order received after significant delays. Moreover, the details of the item do not match the price and the company's standing. The observed finishes are catastrophic!