Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Returning a product for exchange, in case of error or disappointment due to color, is at the customer's expense. The only solution is sending by post, no relay points possible, so additional cost... Too bad. I give up my return and will settle for the color received...
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Response from Chapellerie Traclet
Hello, thank you for your message, we understand that transport costs are additional costs but for now, we have not found a solution to reduce it. As soon as it is possible, we will implement it. Remaining at your disposal, best regards, Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2024
Delivery too long
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Response from Chapellerie Traclet
Hello
we are sorry if you did not receive our first shipment 6C18899877764
even though the post stated that the package was indeed delivered correctly.
A second shipment has been made https://www.laposte.fr/outils/suivre-vos-envois?code=6C18930094839
we hope that this one will satisfy you.
A complaint for theft has been made for the first shipment.
remaining at your disposal
best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2024
Cap of quite good quality. The delivery time and communication are, however, major weaknesses.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2024
Very long delivery time, without any news in the meantime (I had to follow up after more than 3 weeks of waiting). But very beautiful hat.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2024
The straw of the hat is very rigid, a hard plastic effect. A bit disappointed therefore but the finishes are not bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2024
Really a lot of choices.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/04/2024
2 and a half months of waiting!!! Much, much too long.
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay, for a cap in size 64 cm our manufacturer had a delay in making it. We hope, however, that its quality and its quite exceptional size will quickly make you forget this delay.
remaining at your disposal
best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2024
Origin of products clearly readable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2024
I easily found the hat I was looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2024
Quality product, simple communication, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2024
German-made caps of good quality, comfortable. A bit of confusion about sizes but it works.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/06/2024
Hello
CAP ORDERED IN SIZE 58 DELIVERED IN SIZE 60
THEREFORE OBLIGATION TO RETURN IT
SHIPPING COSTS TO AND FROM FOR ME
IF THERE IS NO MORE SIZE 58 (WHICH I FEAR AND WHICH WOULD EXPLAIN THE DELIVERY IN 60) I WOULD HAVE SPENT SHIPPING FOR NO PURCHASE!
SLOW DOWN!
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Response from Chapellerie Traclet
Hello
please excuse us if we made a size error.
Please send us a photo of the received size with the order reference and we will proceed to send the correct size with a return label.
remaining at your disposal
best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2024
Good shipping, however returns are poorly handled because you have to pay...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2024
A serious site that has a very large selection of quality hats. Customer service responds quickly by email and phone. I recommend with pleasure.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2024
Size as expected and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2024
As usual, no surprises, serious company, you receive the product described online
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2024
The purchase on the site went smoothly, however the shipping and delivery are unfortunately very slow. I am still waiting for my order placed in mid-May 2024.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2024
This is not a French product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2024
Very good product and very well made. Too bad the size choices are limited. Indeed, having a head circumference of 58, I had to take size L and my hat is too big.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2024
Fast shipping... Good model of hat but wrong color... ^^ It's a bit flashy white but we'll manage... No time to make a return...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2024
Easy navigation, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2024
A wide choice of products - fast delivery - well-packaged product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2024
Good, fast for delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2024
Satisfied with the item!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2024
Good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2024
Wide choice
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/06/2024
The delivery was quick, but the post office messed everything up. I am not very satisfied with the ordered hat, it is extremely stiff, no comfort. Yet I did not buy a low-end model...
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Response from Chapellerie Traclet
Hello, please excuse us for this inconvenience with the post office. Regarding the stiffness of the hat at Brixton with 8-9 cm brims, the felt is stiffened to hold; otherwise, the brims would be like a wide-brimmed hat and would not hold. If you want to make it softer, you can steam it to remove some stiffness. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2024
Problems with delivery. Display "restocking in progress" for several weeks. However, following a complaint, customer service responded quickly, so very well. Finally received the ordered hat after almost a month.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2024
Clear and concise
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2024
Very difficult to find the right product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2024
very long delays despite quick payment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2024
The size adjustment system is not great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2024
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2024
I don’t know any French
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2024
The specified name for the delivery address was not respected; fortunately, the person had a proxy and was able to pick up the package at the post office. When ordering, in the comments section, I added that it was a birthday gift for my mother; the irony is that it is the text I wrote for your information that was printed and included in the package. Finally, ordering from a store dedicated to hat making, we expect packaging other than the polluting and impersonal plastic. In short, I see no difference between ordering from you (by choice) or ordering from Amazon where, in the end, I would not have paid shipping fees or had an error regarding the recipient's name.
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Response from Chapellerie Traclet
Hello, we had an address that was below; we did not have any information about another name except that it was for a birthday, but in this case, the name should have been noted directly in the name and surname section for the delivery address. Prisca Groisy, POST OFFICE MONTRICHARD, 58 RUE DE TOURS, 41400 MONTRICHARD VAL DE CHER, France (excluding Dom Tom). For this type of bob at 18 euros, we do not have special packaging apart from our classic packaging. Please excuse us if we forgot to include a note in the package; normally, we add a business card indicating that it is a gift. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2024
too long delay
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/04/2024
Item supposedly available in 15 days, it was for a gift. Result delivered a month after the order. Obviously, I could not give it in time.
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Response from Chapellerie Traclet
Hello, please excuse us for this delay. With the bridges in May, our workshop has had delays in production. We hope that the cap will provide complete satisfaction. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2024
Hello, quick delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2024
Order received quickly. Cap a bit large but it matches the photo. I highly recommend this very professional site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2024
The material and design of the hat seem qualitative; however, I ordered a hat in size M, and the one I received corresponds more to a size L after measuring on my part (despite the fact that it is labeled M). I have therefore contacted the site to have it replaced; I have been without a response for several days, and I hope this comment will attract the attention of the staff managing after-sales service...
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Response from Chapellerie Traclet
Hello, we will resend you the email we sent on May 28. If there is a size issue, it is of course possible to exchange it for the smaller size. The link will also be sent to you by email; otherwise, here it is below: https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau. Remaining at your disposal. Best regards, Traclet Sebastien
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