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Rating: 3 out of 5
Difficult to assess the quality of some products, but that's the nature (and risk) of mail order.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Beautiful images on the site and very clear descriptions. Fast delivery, perfect packaging.
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A
Rating: 4 out of 5
Never disappointed by the Traclet hat shop!
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A
Rating: 4 out of 5
Clear, precise, easy to navigate
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A
Rating: 4 out of 5
Easy to navigate site. Easy and secure ordering and payment. Fast home delivery. Beautiful quality hat.
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A
Rating: 3 out of 5
Package arrived completely smashed and dropped in the mailbox. Very disappointed with the packaging and delivery
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A
Rating: 2 out of 5
Hello, I receive many emails, but that's all. No hat and no refund for the hat I returned several days ago. THIS IS A VERY POOR AFFAIR IF YOU WANT MY OPINION;
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Response from Chapellerie Traclet
Hello, there must be a mistake because the package is still at your pickup point. It has not been picked up. You have until June 1 to retrieve it: https://www.laposte.fr/outils/suivre-vos-envois?code=6A36586918996. You must therefore have made an order error. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Site rich in models, but search engine not rigorous enough: "UV protection cap UPF 50+" gives 17 pages in which only about ten models correspond to the request. Waste of time.
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A
Rating: 3 out of 5
Disappointed by the very average quality of the cap
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A
Rating: 4 out of 5
Fast delivery, product matching and of good quality
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A
Rating: 4 out of 5
More than a month of waiting. But very satisfied with the purchase
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A
Rating: 2 out of 5
Ordered a specific model of hat that I had liked in the past, very happy to see it back in stock. The hat is not the same. The cut and materials have changed (not the same velvet, nor the same color, and the inner lining is now very cheap). I would have liked these changes in the model to be specified on the site.
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Response from Chapellerie Traclet
Hello, please excuse us if there has been an internal change. Please provide us with the reference of your previous order so we can verify the model received before, as we cannot find any previous order with your account. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
the helmet is cheap, very well made and finished, but the chin strap is placed crooked and too short; like that, it serves no practical purpose (only to try to strangle oneself effectively, really): it's not difficult to fix at home almost without expenses, but you should have noticed that to the manufacturer in Indochina
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A
Rating: 4 out of 5
Very nice finish of the product
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Always available for advice.
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A
Rating: 4 out of 5
Satisfied with the product and delivery.
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A
Rating: 4 out of 5
meets my expectations
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A
Rating: 4 out of 5
Perfect. Fast and efficient
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A
Rating: 4 out of 5
Very good.
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A
Rating: 4 out of 5
Delivery, no problem. However, on the site, the description of the neck-covering caps is insufficient, not allowing to distinguish between two caps with very similar characteristics.
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A
Rating: 4 out of 5
Nothing to report, very good choice, except for the search engine: when you ask for 'UV protection cap UPF 50+', you end up with 17 pages of various headgear, hats... FOR ALL THAT, you only get a maximum of ten items that meet the request. Hence the frustrating waste of time. So: search engine not precise enough.
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A
Rating: 4 out of 5
A lot of choices. The search engine, however, gives broader results than what is requested in the query.
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A
Rating: 2 out of 5
My order does not match my needs; I made a mistake in size. You ask me to return the package, but for that, I need to go to the post office, and I can no longer travel that distance because I no longer drive due to two strokes; what to do?
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Response from Chapellerie Traclet
Hello, we are sorry that this does not suit you. However, for the return, you can do it from your home without having to travel for several months. Indeed, you just need to go through the post office's website to create a Colissimo and get a Colissimo label so that your postman can pick up the package from your mailbox. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
Everything is fine. A bit disappointed by the size of the text. Written too small
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A
Rating: 3 out of 5
Beret OK but the inner lining is a different color from the photo on the site (black instead of green).
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A
Rating: 3 out of 5
For a few months, general quality has decreased.
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A
Rating: 4 out of 5
Good product, rather expensive, fast shipping
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A
Rating: 4 out of 5
Nice presentation of the products, quick responsiveness.
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A
Rating: 3 out of 5
As usual, very satisfied with the products and the prompt delivery. Thank you.
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A
Rating: 4 out of 5
Reliable site that offers interesting items.
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A
Rating: 3 out of 5
Correct. Too bad that returns are at the customer's expense!
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A
Rating: 4 out of 5
Nothing to report, perfect
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A
Rating: 4 out of 5
Well-made, functional site
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A
Rating: 2 out of 5
Too big, not the right size to return.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. Please send us a photo of the item to [email protected], and we will proceed with the exchange for the ordered size. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
average quality product
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A
Rating: 4 out of 5
Wide choice of high-quality hats. Careful delivery. Responsive customer service. But I would have liked to know when ordering that when one of the ordered items is out of stock, you have to wait for it to be in stock to receive the entirety of the order.
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A
Rating: 4 out of 5
Well
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A
Rating: 4 out of 5
Easy ordering and delivery time respected.
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A
Rating: 4 out of 5
Really excellent customization. I take away one star, however, the product could not be delivered on time. It was a birthday gift that I could not give due to the delivery delay. Probably a communication issue though.
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