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Rating: 3 out of 5
serious fast delivery
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Fast reception (earlier than expected), very well packaged item.
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A
Rating: 3 out of 5
Very good store with a wide selection of quality caps. Very good customer service. The only downside is that returns and exchanges are at the customer's expense, which is a big inconvenience. Too bad.
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A
Rating: 4 out of 5
Good.
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A
Rating: 2 out of 5
Delivery date??? No communication.
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Response from Chapellerie Traclet
Hello, please excuse us for this delivery delay. Normally, we have sent a tracking email indicating the shipping date. We hope that the hats will provide you with complete satisfaction. Best regards, Traclet
A
Rating: 3 out of 5
Small quality for me.
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A
Rating: 3 out of 5
I did not receive the right color, very disappointed.
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A
Rating: 4 out of 5
Serious company...
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A
Rating: 4 out of 5
Great choice of berets and good price range, you can find your happiness easily on the site.
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A
Rating: 4 out of 5
A clear site, plenty of choices, up-to-date information, an efficient customer service that answers the phone, and very fast shipping. However, curiously, I did not receive any confirmation email for the order, shipping, or tracking even though my email address was correctly provided (nothing in the spam either).
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A
Rating: 4 out of 5
Too bad the packaging is not great but well, we can repackage it for a gift.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Product as described
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A
Rating: 4 out of 5
Beautiful product, conforms perfectly for Traclet. Paid delivery for home shipping due to absence (notification received a few hours before delivery and placed in the spam folder), the delivery service could have addressed the neighbors; 1 star deducted.
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A
Rating: 4 out of 5
Well, I don't know anything about hats.
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A
Rating: 4 out of 5
Order met my expectations. Well packaged and fast delivery to a relay point.
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A
Rating: 2 out of 5
Disappointed with the received product. The fabric material and the photo show a patch that was not present at delivery.
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Response from Chapellerie Traclet
Hello, please send us a photo of the received item to [email protected] so we can send you the correct product if we made a mistake. We apologize for this; this error will be corrected. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Good, order shipped quickly and received in good condition.
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A
Rating: 4 out of 5
Product delivered without size adjuster... too bad... it would have been perfect!
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A
Rating: 4 out of 5
Great choice of items. Products conform to the descriptions on the site (sizes and appearances).
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A
Rating: 4 out of 5
I should have taken 2 sizes up, too small... too bad.
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A
Rating: 4 out of 5
A bit long delay
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A
Rating: 3 out of 5
serious site, but for my part, since the hat did not fit me, I had to return it, at my expense of course; 8 euros anyway, and for hats of this quality, trying them on is essential, that's why I would have liked to have at least one free return! otherwise quick refund!
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A
Rating: 2 out of 5
The color of one of the two mikis received was not the desired one.
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Response from Chapellerie Traclet
Hello, please excuse us for this error. Please send us a photo to [email protected] so we can send you the correct color with a return label. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
No problem
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A
Rating: 4 out of 5
A bit warm for a summer cap
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A
Rating: 3 out of 5
No problem with the order or delivery. I regret that the hats are not presented on a real person to see the result.
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A
Rating: 4 out of 5
Great choice of quality models.
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A
Rating: 4 out of 5
Delivery time a bit long
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A
Rating: 4 out of 5
Good, no particular problem
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A
Rating: 3 out of 5
The delivery time was a bit long
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A
Rating: 4 out of 5
Easy to use site and very well stocked.
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A
Rating: 3 out of 5
Sometimes delicate use when searching for an item (but maybe that's just me)
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A
Rating: 4 out of 5
I would have given 5 stars if the wait to receive my order hadn't been 2 months. As for the hat (integrated UV protection), this is the third one I order, it is a product of great quality. I would like to say: hats off!!!
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A
Rating: 3 out of 5
Satisfied more or less with my second product and the delivery
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A
Rating: 4 out of 5
The delivery was a bit long but I finally received my package and I am very happy with my order.
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A
Rating: 4 out of 5
Very correct, thank you
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A
Rating: 4 out of 5
Very easy site navigation, good phone reception, fast delivery.
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A
Rating: 4 out of 5
Beautiful quality beret. Conforms to my wishes.
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A
Rating: 4 out of 5
The product is great, but it took a long time to arrive…
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