Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Good evening, the delivery is dreadful, almost a month to receive the order, plus the delivery person did not want to come up to my apartment even though my building has an elevator. I advise you to stop working with Chronopost, they are awful. I am a person with a motor disability and I had to go pick up the package 3 km from my home by taxi when they could have left the package with the building's caretaker or at the post office at the bottom of my building.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/01/2024
Very disappointed because the site offers customers choices, unfortunately unavailable products. In these cases, suggest what you actually have.
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
We understand that unavailable products can be frustrating, but normally the system suggests available items; however, some sizes are unavailable, especially at the end of the season.
If you have references to verify, you can send them to us at [email protected]
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2024
no problems
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2023
Just a small problem with the signaling of the restocking times (resolved by email)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2024
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2024
Easy to find what you want
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2024
And yet, night caps are hard to find
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2023
Very nice product but took a long time to arrive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2023
I am still waiting for the delivery of my order which is now three weeks old... It is therefore difficult for me to give an opinion on a delivery that is still hypothetical at this time...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2024
Too many one-size-fits-all options
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/01/2024
No doubt, Traclet offers a range of good products. So far so good - it's when you wish to return an item that the purchasing experience is less than satisfactory. Traclet offers neither free shipping nor returns. OK, fair enough. But then why make returns (in my case, an incorrectly sized, ill-fitting cap) so difficult? First, finding 'order returns' on their website took some effort. Second, they demand a special form to be filled out. Finally, an e-mail confirming a return request which the site indicates will be sent was never received. I suggest considering carefully before placing an order with this seller - I certainly will in the future.
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Response from Chapellerie Traclet
Dear
Thank you for your message.
Normally, you have return conditions on each page
https://www.chapellerie-traclet.com/en/content/21-chapellerie-traclet-formulaire-de-retour-chapeau
We don't pay for returns because we have a Hatter shop in Roanne and we don't agree to pay for this service.
Because customers who go to our shop, we don't pay them to buy a cap.
Moreover, postal service is not free, so even if we pay part of the shipping. We don't agree that this service is free.
We are open to discuss this problem.
Last but not least, in the future, shipping will not be free because shipping costs are increasing.
Regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2024
The products seem to be compliant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2024
Very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2024
Nothing to report on the overall service, but disappointed with the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2024
Message to the parcel preparation team: Barmah hat delivered in the wrong color (I will keep it anyway). Well-packaged items and Chronopost delivery in 48 hours.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2024
Beautiful quality, fully satisfied with my purchase, just a downside for a slightly long delivery which justifies four stars.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2023
Very long delivery time. 40 days is a bit ridiculous. If the product is not in stock, it should be mentioned! With an approximate delivery time... Product description very brief, lacking detail.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2024
Order and delivery, nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2024
Very easy to consult site, fast delivery by colissimo.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2024
Satisfied with the product, but the packaging, the bubble envelope in which the pair of gloves arrived was open, completely torn in the center.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2024
Order date: January 11. Delivery: January 22. This is not good service for customers.
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Response from Chapellerie Traclet
Hello
Yes, this information is well noted when choosing the size but also confirmed by email on the day of your order.
As well as during our exchanges by email.
We hope that the cap will satisfy you.
Best regards
Traclet Sébastien
Shipped Armada Levell 01/16/2024 18:00:33
Awaiting restocking 01/11/2024 12:42:01
Payment accepted 01/11/2024 12:42:00
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2024
Package delivered quickly. Caps are good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2024
Head circumference not indicated in simple reading and no possibility to search by size.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2024
Polar caps with an outdated look. I am disappointed. If I had seen them in real life and tried them on in a store, I would not have bought them.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2023
The delivered hat does not match the one ordered, nothing to say about the transport.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error. Thank you for sending us a photo of the received model at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2023
Order placed just before Christmas, paid at the time of ordering of course, debited immediately and then no news regarding the delay. It would be wise for Traclet to maintain contact with the customer so that they know where things stand. This would prevent the customer from calling the site to get an updated delay. Apparently, there is no stock. The product received is however compliant with the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2024
satisfactory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2024
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2024
it's really a cap
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2024
A quality service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2024
Very good quality suspenders, the attachments are top-notch
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2024
Nothing to report. Sooner than expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2023
Easy navigation, nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2024
A downside on the huge packaging (a box that didn't fit in the mailbox)... for a toque
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2024
Delivery was quite fast
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2024
The site is quite well done and clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2024
Very good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
Easy ordering on the site, fast delivery, too bad there is only one size because the cap is a bit big despite the integrated adjustment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2024
Hello, regarding the delivery date, I had made arrangements to receive my package and waited all day for nothing. Not only could I not get it, but not a single phone call to inform me about the delivery the next day without warning while I was at my appointment. On Tuesday, the delivery person called me and I asked him to deliver my package for the next day (Wednesday) and everything went as planned. Except that he left me a delivery notice on Tuesday for my package without informing me, thinking it was another order, I wasted my time trying to receive a package that I had already received, which made me a bit angry with the delivery person who made me lose two days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2024
ORDER AND DELIVERY WELL PASSED THE QUALITY OF THE PRODUCT IS MEDIOCRE FULL OF DEFECTS ON THE SURFACE OF THE CAP FOR WHAT ??????? WHO KNOWS
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the cap at [email protected]
For this type of cap, we have several qualities and it will depend on the expected quality as this model at 24 euros is very different from the one at 45 or the one at over 100 euros.
Remaining at your disposal
Best regards
Traclet Sébastien
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