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Rating: 4 out of 5
More than 10 days after shipping, my order has not yet been received but my package seems to have been found
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersB
Rating: 4 out of 5
Nothing to say about the quality of the products, but very big problems with returns, impossible to pay with 3 different cards
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J
Rating: 4 out of 5
The product, a large hat with neck cover, corresponds exactly to the expected product and the desired quality. Justified price.
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Response from Chapellerie Traclet
Hello Jean Michel,
We warmly thank you for your positive feedback! We are delighted to learn that the hat met your expectations. Don't hesitate to come back and visit us to discover our new products.
Best regards,
The Traclet Hat Team
We warmly thank you for your positive feedback! We are delighted to learn that the hat met your expectations. Don't hesitate to come back and visit us to discover our new products.
Best regards,
The Traclet Hat Team
J
Rating: 4 out of 5
Hello. I ordered a Breton hat. But I found it not very well made. And the ribbon a bit too short at the back. It would be good if you could compare it with an old hat. I still give a good rating. Thank you.
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A
Rating: 3 out of 5
satisfied with the product but not with the shipping: the lockers don't work well, it took us 15 minutes for 2! ..to succeed
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J
Rating: 4 out of 5
Transaction without issues.
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F
Rating: 4 out of 5
Quality cap. However, the color is less navy blue than in the photo on the site
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T
Rating: 2 out of 5
I did not receive my entire order
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Response from Chapellerie Traclet
Hello Thibaut,
We are sorry to hear that you did not receive your entire order. Your satisfaction is important to us, and we invite you to contact us directly to resolve this issue.
Best regards,
The Traclet hat shop team.
We are sorry to hear that you did not receive your entire order. Your satisfaction is important to us, and we invite you to contact us directly to resolve this issue.
Best regards,
The Traclet hat shop team.
A
Rating: 4 out of 5
Good product and fast delivery
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C
Rating: 4 out of 5
Excellent
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D
Rating: 4 out of 5
Speed and good product
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Response from Chapellerie Traclet
Hello Dominique,
We sincerely thank you for your positive review and are delighted to learn that you appreciated the speed of our service as well as the quality of our products. Your satisfaction is our priority, and we hope to welcome you again soon on our "Chapellerie Traclet" website.
Best regards,
The Chapellerie Traclet team.
We sincerely thank you for your positive review and are delighted to learn that you appreciated the speed of our service as well as the quality of our products. Your satisfaction is our priority, and we hope to welcome you again soon on our "Chapellerie Traclet" website.
Best regards,
The Chapellerie Traclet team.
R
Rating: 3 out of 5
Hello, Thank you for your message regarding my order JYBLBVQAO. I am pleased to have ordered from Chapellerie Traclet — however, I have not yet received the hat to this day. Could you please check on the delivery status and provide me with an update? Thank you very much, and see you soon! Best regards, RS Field
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Response from Chapellerie Traclet
Hello Robert,
Thank you for taking the time to share your opinion and for choosing Chapellerie Traclet. We are sorry to learn that you have not yet received your hat. We will check the status of your delivery and get back to you shortly with an update.
Thank you for your patience and see you soon!
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your opinion and for choosing Chapellerie Traclet. We are sorry to learn that you have not yet received your hat. We will check the status of your delivery and get back to you shortly with an update.
Thank you for your patience and see you soon!
Best regards,
The Chapellerie Traclet team
C
Rating: 2 out of 5
Product not very effective
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Response from Chapellerie Traclet
Hello Claude,
Thank you for your feedback. We are sorry to learn that the product did not meet your expectations. Your satisfaction is our priority and we would be happy to discuss your experience and find a solution. Please do not hesitate to contact us directly.
Best regards,
The Chapellerie Traclet team
Thank you for your feedback. We are sorry to learn that the product did not meet your expectations. Your satisfaction is our priority and we would be happy to discuss your experience and find a solution. Please do not hesitate to contact us directly.
Best regards,
The Chapellerie Traclet team
S
Rating: 3 out of 5
All my current hats are size 57; your 57 size is too big
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C
Rating: 2 out of 5
Hello The hat corresponds to my needs Best regards
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V
Rating: 4 out of 5
Not very good condition
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Response from Chapellerie Traclet
Hello Valerij,
Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are sorry to learn that some aspects of your experience did not meet your expectations. We place great importance on the quality of our products and would be happy to discuss this further with you to improve our services. Please do not hesitate to contact us with any suggestions or comments.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are sorry to learn that some aspects of your experience did not meet your expectations. We place great importance on the quality of our products and would be happy to discuss this further with you to improve our services. Please do not hesitate to contact us with any suggestions or comments.
Best regards,
The Chapellerie Traclet team
R
Rating: 3 out of 5
Awesome service, especially as I made a mistake and had to make a change of size. Prompt, polite, and effective. Thank you
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Response from Chapellerie Traclet
Dear Richard,
We warmly thank you for your feedback and are delighted to hear that you appreciated our service, especially during your size change. Your satisfaction is our priority and your comments encourage us to continue improving our offer. We hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
We warmly thank you for your feedback and are delighted to hear that you appreciated our service, especially during your size change. Your satisfaction is our priority and your comments encourage us to continue improving our offer. We hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
H
Rating: 4 out of 5
Custom-made hat. Well made. Excellent customer service. Small downside, the site does not inform about the head height of the hats, the result did not match what I expected in terms of general proportion.
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Response from Chapellerie Traclet
Hello Hervé,
Thank you sincerely for your review and your rating. We are delighted that you are satisfied with the quality of your custom hat and our customer service. We take your comment regarding the head height information into account and are considering improving our site to better guide our customers. Please do not hesitate to contact us directly for any future questions, we will be happy to assist you.
Best regards,
The Chapellerie Traclet team
Thank you sincerely for your review and your rating. We are delighted that you are satisfied with the quality of your custom hat and our customer service. We take your comment regarding the head height information into account and are considering improving our site to better guide our customers. Please do not hesitate to contact us directly for any future questions, we will be happy to assist you.
Best regards,
The Chapellerie Traclet team
B
Rating: 3 out of 5
I took a size S/M and even adjusting it to the smallest possible with the Velcro, it is still too big. Otherwise, the packaging and delivery times were impeccable.
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Response from Chapellerie Traclet
Dear Béatrice, we thank you for your feedback regarding your order on our site "Chapellerie Traclet." We are delighted to learn that you appreciated the packaging and delivery times, but we are sorry to learn that the size of your hat does not suit you. Please do not hesitate to contact us to explore return or exchange options to find the size that would suit you better.
J
Rating: 4 out of 5
Good but 10 cm longer would be much better
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Response from Chapellerie Traclet
Hello Jean-Yves,
We sincerely thank you for your review and your rating of 4/5. We are delighted that you like our products. Your suggestion regarding the addition of 10 cm in length has been noted. We will certainly consider it for our future collections, in order to better meet the expectations of our customers. Thank you again for your constructive feedback.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your review and your rating of 4/5. We are delighted that you like our products. Your suggestion regarding the addition of 10 cm in length has been noted. We will certainly consider it for our future collections, in order to better meet the expectations of our customers. Thank you again for your constructive feedback.
Best regards,
The Chapellerie Traclet team
M
Rating: 3 out of 5
The package arrived well, on time, in good condition, but the 'one size' of the hat is undersized for an adult
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Response from Chapellerie Traclet
Hello Michel, we thank you for your feedback and are pleased to learn that your package arrived on time and in good condition. We take your comments regarding the size of the bucket hat into account and will work to improve our description to better inform our customers in the future. Please do not hesitate to contact us directly if you have any other questions or suggestions.
P
Rating: 4 out of 5
Product that matches its description, and sent quickly. However, many items are 'out of stock' regarding size. And several weeks/months of waiting for an Akubra ...
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Response from Chapellerie Traclet
Hello Philippe, we thank you for your positive feedback regarding the speed of delivery and the compliance of your product. We are sorry to hear that you encountered stock shortages, particularly for sizes. Rest assured that we are constantly working to improve our offering and to restock our items in order to better satisfy our customers.
F
Rating: 4 out of 5
Quality product but the color received is still different from the one presented on the site!
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Response from Chapellerie Traclet
Hello Frédéric,
Thank you for your feedback and we are pleased to hear that you are satisfied with the quality of our product. We also take note of your comment regarding the color difference, and we will ensure to improve the presentation of our items on the site to better reflect reality. Please do not hesitate to contact us for any other questions.
Thank you for your feedback and we are pleased to hear that you are satisfied with the quality of our product. We also take note of your comment regarding the color difference, and we will ensure to improve the presentation of our items on the site to better reflect reality. Please do not hesitate to contact us for any other questions.
C
Rating: 3 out of 5
The hat is of good quality and corresponds exactly to what I ordered. However, the delays are very long. By ordering it 3 months in advance, the hat only arrived 4 days before my wedding, causing stress and frustration.
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Response from Chapellerie Traclet
Dear Clément, we thank you for your feedback and are delighted that the hat meets your expectations. We are sincerely sorry for the delivery delay that caused stress before your wedding. Please know that we take your comments very seriously and we will work to improve our service to avoid such situations in the future.
A
Rating: 2 out of 5
Hello, I have not yet received my package regarding order BXRFPFBUK. Can you provide me with an update on the shipment and estimated delivery date? Thank you, Alan Johnson
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Response from Chapellerie Traclet
hello
here is the tracking of your package sent by email by our services as well as by post
the delay for the USA is 5-9 days depending on customs
https://www.laposte.fr/outils/suivre-vos-envois?code=EY968608519FR
here is the tracking of your package sent by email by our services as well as by post
the delay for the USA is 5-9 days depending on customs
https://www.laposte.fr/outils/suivre-vos-envois?code=EY968608519FR
W
Rating: 3 out of 5
Second purchase on this site for the same hat, serious reason, but the second time, the transport bag and the adjustment straps were missing, too bad.
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Response from Chapellerie Traclet
Dear William,
Thank you for your review and for your loyalty to Chapellerie Traclet. We are sorry to learn that your second purchase was not complete and that the transport bag and the adjustment straps were missing.
For this model from Barmah, the brand does not have a pouch, however, we will send it to you by email in another brand.
Best regards,
The team at Chapellerie Traclet
Thank you for your review and for your loyalty to Chapellerie Traclet. We are sorry to learn that your second purchase was not complete and that the transport bag and the adjustment straps were missing.
For this model from Barmah, the brand does not have a pouch, however, we will send it to you by email in another brand.
Best regards,
The team at Chapellerie Traclet
S
Rating: 4 out of 5
Satisfied with the product, good quality suspenders
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N
Rating: 3 out of 5
The hat was unfortunately too small, I had to return it. But, perfect packaging. Perfect tracking link
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M
Rating: 3 out of 5
Delivery time too long and lack of communication to inform about the delay. Otherwise, the item meets my expectations.
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R
Rating: 4 out of 5
The order and delivery: no problem but a bit long. The size is not right. I have 57 and therefore chose the small which according to your site fits 56 and 57. The hat is too big! You should have specified that this brand runs large. I am therefore disappointed.
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G
Rating: 4 out of 5
Cap complies with the presentation, fast delivery. I keep the 5th star to judge durability.
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H
Rating: 2 out of 5
No exact size
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Response from Chapellerie Traclet
hello
on this ordered model, there is no exact size as indicated it is SM and Lxl, we have a similar model the Raguse available in size 54 to 62 made in Italy
best regards
Traclet
on this ordered model, there is no exact size as indicated it is SM and Lxl, we have a similar model the Raguse available in size 54 to 62 made in Italy
best regards
Traclet
M
Rating: 4 out of 5
Expected products
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M
Rating: 4 out of 5
Quality item. Fast delivery
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B
Rating: 3 out of 5
The hat was a bit flattened and has taken on bad creases. Otherwise, everything was perfect!!!
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A
Rating: 3 out of 5
I had already bought this model in 54 and it was too small, I reordered it in 55, there is absolutely no difference. However, the management and quality of shipping are impeccable...
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Response from Chapellerie Traclet
Hello Adrien,
Thank you for taking the time to share your feedback. We are delighted that you appreciated our management and the quality of the shipping. However, we are sorry to learn that the size did not meet your expectations. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us for any questions or additional assistance.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your feedback. We are delighted that you appreciated our management and the quality of the shipping. However, we are sorry to learn that the size did not meet your expectations. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us for any questions or additional assistance.
Best regards,
The Chapellerie Traclet team
M
Rating: 4 out of 5
Quality product but runs a bit large. It would be good to provide a band to adjust it to the right size
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Response from Chapellerie Traclet
We sincerely thank you for your review and constructive comments, Michel. We are delighted that you appreciated the quality of our product, and we take your suggestion regarding the addition of an adjustment band to improve comfort into account. Your satisfaction is our priority, and we invite you to come back to us for any other remarks.
J
Rating: 2 out of 5
Does not meet my expectations, compared to our previous purchase
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Response from Chapellerie Traclet
Hello Jean-Jacques,
Thank you for your feedback. We are sorry to learn that this purchase did not satisfy you. Please do not hesitate to contact us directly so that we can better understand your expectations and find a solution. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
Thank you for your feedback. We are sorry to learn that this purchase did not satisfy you. Please do not hesitate to contact us directly so that we can better understand your expectations and find a solution. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
L
Rating: 4 out of 5
Good
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Response from Chapellerie Traclet
Hello Luc,
We sincerely thank you for your positive feedback regarding our site "Chapellerie Traclet". We are delighted that you found your experience satisfactory and we remain at your disposal for any suggestions for improvement. We look forward to welcoming you again!
We sincerely thank you for your positive feedback regarding our site "Chapellerie Traclet". We are delighted that you found your experience satisfactory and we remain at your disposal for any suggestions for improvement. We look forward to welcoming you again!
O
Rating: 3 out of 5
The Provençal Mila hat is of excellent quality but I couldn't quite recognize the model which is slightly different from the one that was delivered to me. Fortunately, I was able to modify it to be as I desired.
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Response from Chapellerie Traclet
Dear Odile,
Thank you for taking the time to share your opinion. We are delighted to learn that the Provençal Mila hat meets your expectations in terms of quality. We apologize for the difference between the presented model and the one you received. Your feedback is valuable and will help us improve the presentation of our products. Please do not hesitate to contact us if you have any other questions or suggestions.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your opinion. We are delighted to learn that the Provençal Mila hat meets your expectations in terms of quality. We apologize for the difference between the presented model and the one you received. Your feedback is valuable and will help us improve the presentation of our products. Please do not hesitate to contact us if you have any other questions or suggestions.
Best regards,
The Chapellerie Traclet team