Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Sorry disappointed with the order a product that does not correspond to the product in the photo,
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model at [email protected]
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
The choice of quality items, as well as the good advice that I really appreciated.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2023
Missing accessory on the hat...the feather at 300 euros for the hat is unacceptable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2023
Good purchase,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2024
Disappointed with a second order: balaclava a bit small and faux fur hat poorly sewn.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2023
A downside for the website. I couldn't get your contact link to work, the message wouldn't send. I had to go through the internet address to reach you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2023
Good evening.
The color of the cap received does not match that of the photo presented on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2023
Nothing to say about the order except that the delivery date was exceeded
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2023
I was looking for a chapka and the level of information on the different models was good (material, price, origin, size, etc.). The filters help in the search but could be improved a bit.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2023
I have already mentioned the delivery problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2023
Everything is perfect. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2023
Practical site for research
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2023
Overall good. But the search function does not allow finding products in stock, many sizes are restocked or out of stock.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2023
Product ordered on 12/06/2023 with a delay of two weeks.
Received on 12/28/2023. I did not find customer service very responsive.
The hat seems to be of good quality, to see over time.
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Response from Chapellerie Traclet
Hello
Please excuse us for this week's delay.
An email was sent to indicate a delay of two weeks, but then we did not send this week's delay. Finally, a follow-up email was sent to you.
We hope that the hat will give you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2023
Correct product, however the site is not up to date regarding product availability and there is no email to inform of a longer delivery time than expected.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay.
According to our server, an email was indeed sent on 12/10/23 indicating a supply issue.
We are sorry if this did not reach you and we apologize for that.
Awaiting restocking 12/10/2023 18:57:01
Payment accepted 12/10/2023 18:57:00
We hope that the products will give you complete satisfaction.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2023
Chapka ordered in November and received just before Christmas. The chapka is well made and very beautiful. Small downside, it lacks the 'Made in' label and it arrived just in time a few days before Christmas. I was a bit worried... But it's perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
Order received and hat fully compliant with the description and of good quality. However, ordered on 09/11/23 with a delay announced on the site of 2 to 3 weeks, then not being able to contact you by phone while not seeing the order coming, the site then indicated on this product a wait for restocking. Effective delivery on 27/12/23! It happens but it was long ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2023
product arrived within the announced deadlines
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2023
Gift for Christmas.
Miki Brest sold for one size.
In fact, we realize that there is a size.
Had to tighten it as much as possible at the back.
Definitely at Traclet, there are always size problems.
I'm not sure I will order from you again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2023
Nothing to say about the site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2023
Not always available
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2023
Practical site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2023
Very satisfied with the order, both for the speed of delivery and the product. Only downside, the feather shown in the photo of the hat on the site is missing on the delivered model. Nothing serious in itself but shows a lack of seriousness. I am now waiting for your response to this problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2023
Track and trace could be better, for the rest everything was all right.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2023
Good responsiveness to answer questions before ordering. However, I find it really unfortunate that there is not at least a label indicating the origin 'traclet' with the product. For gifting, this remains cumbersome as one cannot distinguish this Traclet product from a low-end product. Therefore, one has to look for the label of the product composition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2023
Product conforms to its description, I am very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2023
easy order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2023
Site a bit confusing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2023
Excellent responsiveness ordered on Friday received the following Thursday
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2023
Satisfaction ok.article well arrived.delivery on time.
Well sewn.
However, it is very unfortunate that there was no nice packaging. This distorted the elegance of the cap.
Point to improve
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2023
I had a problem with the payment. I was asked for a transfer that could not be made
Resolved after a phone call to you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2023
I had ordered the bob in 57 and you sent it to me in 55 I had to pay for shipping to exchange it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2023
The quality of the product seems impeccable to me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2023
Very disappointed that the cap was just wrapped in simple tissue paper and placed in a plain box... When you buy a Stetson, you expect to have packaging worthy of the name, especially during the Christmas period when the purchase is likely to be a gift.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2023
clear
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2023
I ordered a personalized stick and nothing is engraved on the handle
It seemed to me that it was foldable and that is not the case
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2023
Too bad this product is not made in France
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2023
Overall good, quality product, fast delivery, but navigation on the site a bit complicated to find the desired product. The suggestions are not always relevant based on the chosen filters.
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