Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The order went well on the website. Impossible to pay for gift wrapping (Christmas) so I asked to make a gift package in the comment. Delivery received on time. Of the two beanies received, there is a model error, not the right model at all nor the color. No gift wrapping, two beanies loose in a box like an order from a big site. I would have liked to be informed by email that there was no wrapping service. The products are of good quality but I feel like I placed an order on a large 'industrial' site, disappointed with the service.
I will keep the wrong beanie, I don't want to waste my time returning it, it will be an unexpected gift for someone else.
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Response from Chapellerie Traclet
Hello
Yes, we do not do gift wrapping except in the shop, but online, we cannot manage that currently as it requires a time we do not have and we do not wish to charge for a service we cannot offer properly.
Regarding your order, we do have two items but not two beanies.
One is for a Bordeaux Polar Anushka Cloche Hat - Traclet and the other is a Pompon Beanie Zélie Marine - Le Drap.
Please let us know which one has an error so we can send you the correct product.
Remaining at your disposal and please excuse us for this error.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2023
lots of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2023
Quality items. Too bad there is no packaging for all items.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2023
Not practical to change the quantities,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2023
The colors of the photos are not faithful
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2023
A bit expensive but received quickly and nice product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2023
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2023
Delay a bit long and product not exactly corresponding to the requested product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2023
good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2023
Order date 05 11 2023 and delivery date 16 12 2023. One and a half months (and 2 reminder messages) to receive my order while the three hats were classified as available in the catalog. Moreover, the hats were poorly packaged and 2 were deformed, one of which is slightly misshapen. I cannot say that I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2023
Item corresponds to the description, delivery OK
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2023
Disappointed with the embroidery, it has hollows in the letters and does not look very good quality. Nevertheless, the item is correct for the price and the delivery time is quite fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2023
Easy order to make on the site and correct delivery. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2023
delivery time too long 14 days to ship is too much
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2023
Cap corresponds to the website, careful packaging and fairly quick delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2023
The service is very good, fast and careful shipping! The hat I ordered, a Gavroche beret is very pretty, but I am disappointed that it is made in China! I ordered on your site which promotes a know-how of the Hatmaking for over a century - 1880 in Rouanne - that’s what I read about your History and so I expected a made in France product. Total disappointment when I read the label. Could I have had the same product on a dropshipping site at a cheaper price? I wonder... it’s a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2023
The product ordered is a gift for Christmas... The box is dented... I am disappointed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2023
Customer service attentive, fast delivery in 48h, good quality price product (beret). Just one issue with the site that charged two orders in a row without having authorization from my bank for the first. To be reviewed, how is this possible? There are 2 different addresses, one in Paris, one in Roanne, you immediately think of an online scam...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2023
The site is a bit confusing but with time you can manage. A bit more clarity would be a plus.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
Hat sent late due to being out of stock; otherwise everything is OK.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2023
Normal, a hat in the couture tradition
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2023
Very long delivery. Items ordered since November 29 and delivered on December 14
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2023
Good delivery. Beautiful hat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2023
no comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2023
Happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2023
Correct.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2023
hat too big.
disappointed with the quality and shape. does not match the description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2023
Compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
Adjustment bands were missing, which were sent to me after my complaint. Otherwise, good site, fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2023
Purchase made for a gift
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2023
All good, the usage is another story...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2023
Navigating the site went well, I easily found what I was looking for. However, I found the cap slightly under-packaged and not very high quality either.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2023
Very good contact with the company for a first experience;
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2023
DELIVERY - OK!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2023
The order went well except that I asked a question but I still have no answer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2023
Delivery time a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2023
fast service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2023
Unfortunately, it is quite complicated to find what you want on your site, which would benefit from being simplified. I found what I wanted, but it took time. It's a shame because otherwise the service is of good quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2023
Site unclear
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2023
delivery time too long 1 month and a half
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