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Rating: 4 out of 5
Satisfied with the quality
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
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Rating: 2 out of 5
My order never came rang up and they sent it in one week
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A
Rating: 3 out of 5
well received
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A
Rating: 4 out of 5
Well-designed site, easy to use, fast delivery in the announced time slot, however it seems that the announced size is slightly smaller than the actual (size 58 ordered just after trying on)
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A
Rating: 4 out of 5
Very good. Fast delivery. I would have liked this sailor cap to be thicker and therefore warmer.
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A
Rating: 4 out of 5
Clear and well-designed site.
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A
Rating: 4 out of 5
Very good quality, fast and careful shipping. Thank you for the little gift in the package, it's nice. I recommend.
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A
Rating: 4 out of 5
A lot of difficulty navigating the site, many bugs.
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A
Rating: 4 out of 5
very easy to use
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A
Rating: 3 out of 5
the delivery time, (more than a month) is really too long, and the quality of the hats is a bit disappointing. (or maybe it requires a higher price, but then it seems excessive considering what can be found locally.
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A
Rating: 4 out of 5
The site is simple to use. The delivery was very fast and the product is satisfactory. Well done!
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A
Rating: 4 out of 5
A lot of choices, site quite difficult on tablet or mobile but surely perfect on computer
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A
Rating: 3 out of 5
Pretty hat, but it doesn't look much like the pictures and the faux fur seems a bit rough. Maybe it would be good to film the items and note the quality of the faux fur based on criteria?
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A
Rating: 4 out of 5
Cap that matches the photo
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A
Rating: 4 out of 5
The received cap does not match the photo
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A
Rating: 2 out of 5
Following the receipt of my package, I notice several finishes that are not finished (the threads are not finished, glue stains and the interior padding of the clog poorly finished)
Disappointed because the person received this package as a gift and I find it disappointing given the price.
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Disappointed because the person received this package as a gift and I find it disappointing given the price.
A
Rating: 2 out of 5
The delivery was made to a different location than specified in the order. The requested pickup point was indeed proposed in the order form. With threats to return the package if it was not picked up within 4 days.
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Response from Chapellerie Traclet
Hello
Can you tell us the address where you went to pick up your package?
Indeed, we had the address of the pickup point
CARREFOUR MARKET
ZAC DE TOULAN
56190 AMBON
and that is indeed the address noted on the delivery address today.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
Can you tell us the address where you went to pick up your package?
Indeed, we had the address of the pickup point
CARREFOUR MARKET
ZAC DE TOULAN
56190 AMBON
and that is indeed the address noted on the delivery address today.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
small delay in delivery
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A
Rating: 4 out of 5
satisfied with my purchase, announced delay (48h) respected
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
I am very satisfied with Traclet, very good communication. My package was delivered late due to the Post not respecting delivery times and not keeping its commitments. They do not come and say they presented themselves at your home.
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A
Rating: 4 out of 5
Very well-designed site
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A
Rating: 4 out of 5
Good product well delivered but small size, I indicated the same head circumference as for the previous purchase...
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A
Rating: 3 out of 5
I ordered 2 hats of the same size and brand. 1 model fits me well but the other is way too big. I was able to return it and get a refund. What I find abnormal is having to pay 12.00 euros for shipping to return it.
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A
Rating: 4 out of 5
Very well packaged product and fast delivery
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A
Rating: 4 out of 5
Complicated payment but order received quickly
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A
Rating: 4 out of 5
Very happy
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Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
In accordance with my order
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A
Rating: 4 out of 5
No difficulty browsing the site
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A
Rating: 2 out of 5
Correct access on the site but not enough detail on sizes and confusion: the sizes of the clogs are given in 'head circumference' and the shoe size is not adapted... No problem with the shipment
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A
Rating: 4 out of 5
The caps are of good quality. One is too big.
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A
Rating: 4 out of 5
Perfect delivery
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Rating: 3 out of 5
Very fast delivery. Navigation on the site is fine.
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Rating: 3 out of 5
The product matches the price otherwise nothing to complain about
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A
Rating: 4 out of 5
The navigation on the site is accessible, delivery is fast
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A
Rating: 4 out of 5
Easy navigation on the site as well as ordering and payment. Impeccable delivery choice.
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A
Rating: 2 out of 5
Little responsiveness and listening.
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Response from Chapellerie Traclet
Hello
Please excuse us if we have not been proactive regarding your questions.
We hope that the beanie will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we have not been proactive regarding your questions.
We hope that the beanie will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 2 out of 5
NOT AT ALL SATISFIED WITH YOUR PRICES, today to get an Irish cap, you have to pay 70€, is wool disappearing?
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Response from Chapellerie Traclet
Hello
We have Irish caps starting at 30 euros made in Italy.
Then for a real one made in Ireland, they start at 70 euros.
Prices have increased significantly there since 2020.
That’s why we offer alternatives like Italian productions.
Best regards
Traclet Sébastien
We have Irish caps starting at 30 euros made in Italy.
Then for a real one made in Ireland, they start at 70 euros.
Prices have increased significantly there since 2020.
That’s why we offer alternatives like Italian productions.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Very good
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