Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2023
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2023
Perfect in terms of order processing.
Regarding the product received, a bit disappointed. It was 2 Blue White Red berets but the white color is not at all. It is rather mottled with blue and red.
Too bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2023
The top of the hat had two small stains.
Poorly wrapped? Already stained before?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2023
I have nothing to add, Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2023
For now, I won't comment. As mentioned, I am waiting for the follow-up to this matter since I just returned the hat that was too small!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2023
I would like more details about the items
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2023
Order processed quickly and delivered in a few days. The quality of the 2 purchased products disappoints me a lot.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2023
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2023
Delivery is fast, however some scratches on certain areas of the outer leather.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2023
Nothing good, nothing bad. Compliant with the request.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2023
I ordered a children's Nice hat with a diameter of 31cm, the one I received measures rather 40 cm in diameter, more for an adult.
Otherwise, the quality is very nice, very beautiful product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2023
The only problem is that the hat received is not the hat ordered. The one I ordered had a neck protection and the one received does not, although the location exists: why this change?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2023
site ordered easy navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2023
I received the hat on time. I only have one concern, my hat is guaranteed for life and I have to make the guarantee online and they ask me for the invoice number that I did not receive and the exact color.
Thank you in advance for your response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2023
The site is easy to use, delivery is very fast and in accordance with the announcement, however, it was made on a rainy day, the box arrived wet and torn, fortunately the item is intact.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2023
I modified it a bit because I didn't like it too much (too stiff)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2023
The photo of the hat is very flattering compared to reality. Disappointed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2023
Very good, received on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2023
Very beautiful product compliant with the image and description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2023
We are delighted with the order.
The sizes and colors are compliant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2023
Nothing to report, delivery compliant with the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2023
There is a lack of a proper return service. A pre-established label for the return but if it is at the customer's expense, isn't it simpler?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2023
very large choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2023
From order to receipt ok.
The material of the nightcap is soft and pleasant.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2023
Navigation on the site and phone contact were good but I still haven't received the hat.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2023
I didn't imagine the texture to be so soft, which prevents a good fit on the head.
A bit disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2023
Complies with description
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2023
Quality product. The delivery conditions leave little choice and remain excessive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2023
Product well received, satisfied and delivery time well respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2023
nothing to report, delivery has finally arrived in good condition, a bit long delay but I had requested to make a single shipment of the 2 products knowing that for 1 product the availability
was about fifteen days
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2023
Good. Fast delivery, well packaged.
Small sewing defect visible finish but does not disturb wearing the hat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2023
Very good responsiveness received quickly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2023
2nd order with you very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2023
Navigation and delivery are OK, but your comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2023
Very beautiful hat, compliant with the description, size very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2023
perfect item but not very neat delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2023
The item is compliant but the delivery was a bit disrupted.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2023
I ordered 2 products specifying size 60/61 cm and one of the 2 was too small (not the requested size). My order seems quite simple though.
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