Customer reviews of Chapellerie Traclet

Hello Bernard,

Thank you for your feedback and your rating of 4/5! We are delighted that you appreciated our site. We apologize for the processing delay of your order. Please know that we are doing everything we can to improve our shipping times. Your feedback is valuable and helps us progress.

See you soon,
The Chapellerie Traclet team.

Dear Jean-Paul,

We sincerely thank you for your review and your rating of 4/5. We are delighted that you like our products and take note of your comment regarding delivery times. Rest assured that we are doing everything possible to improve this point and ensure an increasingly satisfying experience. Please do not hesitate to contact us if you have any questions or specific needs.

Best regards,
The Chapellerie Traclet team

Hello Claude,

We sincerely thank you for your positive feedback on our site "Chapellerie Traclet". We are delighted to learn that our products met your expectations and that you appreciated the speed of our service. We look forward to seeing you again among our clients soon!

Hello Hervé,

Thank you for taking the time to share your opinion. We are sorry to learn that the nightcap does not meet your expectations.

We can also offer you this model in other less elastic weaves.

https://www.chapellerie-traclet.com/fr/bonnet-femme/21933-bonnet-bergame-coton-biologique-traclet.html#/couleur-noir/taille-taille_unique

Best regards,
The Traclet Hat Team

Mr. Gérard, we sincerely thank you for your positive review. We are delighted to learn that our site "Chapellerie Traclet" met your expectations. Please feel free to reach out to us if you have any suggestions or questions, we will be happy to assist you.

Hello Michel,

Thank you very much for your feedback and your positive rating! We are delighted that your order arrived on time. We are sorry to learn that the product did not fully satisfy you. Your feedback is valuable to us, and we would be happy to know your expectations in order to improve our offer. Please do not hesitate to contact us to discuss this.

Best regards,
The Chapellerie Traclet team

Hello Frédéric,

Thank you very much for your review and for your positive comments on the quality of our hats. We apologize for the delivery delays and are constantly working to improve this aspect. Your satisfaction is our priority, and we hope to see you again soon on our site!

Best regards,
The Chapellerie Traclet team.

Hello Jean-Claude,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we wish to provide you with a service that reflects our values. Please do not hesitate to contact us directly to discuss your concerns.

Best regards,
The Chapellerie Traclet team

Hello Claudine,

Thank you for your feedback and your experience with our site "Chapellerie Traclet". We are sorry to hear that the delivery was delayed and that the quality of the cap does not fully meet your expectations. Your comments are valuable and will help us improve our services and products. Please feel free to contact us if you need further assistance.

Best regards,
The Chapellerie Traclet team.

Dear Chantal,

We sincerely thank you for your positive review and for the 4/5 rating you gave us. Your satisfaction is our priority, and we are delighted that your experience on our site "Chapellerie Traclet" lived up to your expectations. Don't hesitate to reach out to us for any future suggestions or needs.

Best regards,
The Chapellerie Traclet team.

Hello Philippe, we thank you for your positive feedback and are delighted that you appreciated the lightness and ventilation of our product. Don't hesitate to come back to us after your future trials, we would be happy to have your opinion on its durability.

Dear Corinne,

Thank you for your feedback and we take note of your comments regarding the delivery time and the size of the hat. We are pleased that the refund process was satisfactory and we are committed to improving our services to ensure a better experience for our customers in the future. Please do not hesitate to contact us if you have any other questions or needs.

Best regards,
The Chapellerie Traclet team

Hello POIRRIER,

Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are happy to learn that you appreciate the quality of our hats. We take note of your comments regarding the ergonomics of the search and we will work to improve this experience for our customers.
We also make Provencal hats for girls and boys.
https://www.chapellerie-traclet.com/fr/achat-chapeau-femme/4450-chapeau-provencal-enfant.html#/taille-taille_unique/couleur-naturel

Best regards,
The Chapellerie Traclet team

Hello Jean-Claude,

Thank you for taking the time to share your feedback on our site. We are delighted that you like the product, but we are sorry to learn that you encountered difficulties with the delivery. Your feedback is important to us, and we will work to improve this service. Please do not hesitate to contact us if you need further assistance.

Best regards,
The Chapellerie Traclet team

Hello Eric,

We thank you for taking the time to share your review. We understand your disappointment regarding the rendering of the product on you, and we are aware that online shopping can sometimes involve uncertainties. Please feel free to contact us to discuss your experience, we would be happy to help you find a hat that would suit you better.

Best regards,
The Chapellerie Traclet team.

Hello Michel,

Thank you for your feedback. We are sincerely sorry to hear that the size of your cap did not meet your expectations.
The cap from this manufacturer comes in sizes S, M, L, and XL, which are 55, 57, 59, and 61.
If size 59 cm is the size you received, the next smaller size is 57, as this manufacturer does not size in centimeter increments.
It is certainly possible to exchange it if you wish.
Your trust is our priority.

Best regards,
The Chapellerie Traclet team

We sincerely thank you for your positive review and your 4/5 rating, Mr. Gérard. We are delighted that you appreciated your experience on our site "Chapellerie Traclet". Please feel free to reach out to us for any questions or suggestions, we will always be here to listen to you.

Dear Aline, we thank you for taking the time to share your experience. We are sorry to learn that your package arrived late and in a damaged state. Please be assured that we take your comments into account to improve our delivery service.

Hello Mr. De Azcarate,

Thank you for your feedback and we are delighted to hear that you are satisfied with the quality of your product. We also apologize for the slight delay in the production time and appreciate your understanding. We look forward to serving you again.

Best regards,
The Chapellerie Traclet team

Dear Joël,

We sincerely thank you for your review and for your rating of 4/5. We are delighted to learn that the return and refund process went smoothly for you. Your satisfaction is our priority, and we hope to see you again soon on our site for your next order. Please feel free to contact us if you have any questions or additional needs.

Best regards,
The Chapellerie Traclet team

Dear Véronique, we thank you for taking the time to share your feedback regarding our site "Chapellerie Traclet". We are sorry to learn that the finishing of your hat did not meet your expectations, and we take your comments very seriously. Please feel free to contact us directly by email to discuss your experience and consider a solution.

Thank you, Mr. Jean, for your positive feedback on the quality of our products. We take your remark regarding the thickness of the denim into account and will evaluate it for our future collections. Your satisfaction is paramount to us, and we hope to fully satisfy you during your next visit.

Hello Freddy,

Thank you for taking the time to share your opinion. We are sorry to learn that our product did not fully meet your expectations regarding the fixings. Your feedback is valuable and will help us improve our products in the future. Please do not hesitate to contact us if you have any questions or suggestions.

Best regards,
The Chapellerie Traclet team

Dear Antoine, we thank you for your review and constructive remarks. We are glad to learn that our product fulfills its function of sun protection, and we take your suggestion regarding the fabric's hold into account to improve our future models. Please do not hesitate to come back to us for any questions or needs; we remain at your disposal.

Mr. Hervé, we thank you for your feedback and are delighted to learn that you are satisfied with your experience with our site "Chapellerie Traclet". We take note of your suggestion regarding home delivery and hope to fully satisfy you during your next orders. Do not hesitate to share your specific needs with us.

Hello Vincent,

We sincerely thank you for your positive feedback on our product and for your appreciation of French craftsmanship. We understand your desire for more color choices and take note of your suggestion. Your satisfaction is our priority and we hope to see you again soon on our site to discover our upcoming new products.

Best regards,
The Chapellerie Traclet team.

We warmly thank you for your positive feedback, Mr. Bernard. We are delighted to learn that you are very satisfied with your purchase on our site "Chapellerie Traclet". Please do not hesitate to reach out to us for any questions or future needs, we will always be at your service.

Dear Alain,

Thank you for taking the time to share your feedback. We are sorry to hear that you experienced a delivery delay and that you did not receive any interim information regarding this matter. Your feedback is essential to us, and we will work to improve our communication to avoid this type of situation in the future. Please do not hesitate to contact us directly if you have any other questions or concerns.

Sincerely,
The Chapellerie Traclet Team

Hello Mahamoud,

Thank you for taking the time to share your opinion. We fully understand your frustration regarding the delivery times. Please know that we are doing everything possible to improve this point and ensure our customers have an optimal experience. Your satisfaction is our priority and we hope to provide you with a service that meets your expectations during your next order.

Best regards,
The Chapellerie Traclet team.

Madam Evelyne, we thank you for your feedback regarding your experience on our site "Chapellerie Traclet". We are pleased that you are satisfied with your product, but we are also sorry for the delivery delay and the lack of information on this subject. Please be assured that we take your comments into consideration to improve our service.

Hello Frédéric,

Thank you very much for your review and your 4/5 rating. We are delighted that you chose our site, even though we take your comment about the thickness of our product into account. Your feedback is valuable and helps us improve our offer. Please do not hesitate to contact us if you have any questions or need advice for another model.

Best regards,
The Traclet Hat Shop team

Hello Gilles,

Thank you for your feedback and we are sincerely sorry to learn that the delivery time was not respected. We understand the importance of proactive communication and will do our best to improve this point in the future.
In order to improve the information, please let us know in addition to the solutions implemented which are:
Highlighting the delivery time in red instead of green on the product sheet.
Then the time indicated in the order summary.
Finally, an email is sent upon ordering indicating a restocking.
We would be happy to implement other solutions to improve this.
We are glad that you like the product and remain at your disposal for any questions.

Best regards,
The Chapellerie Traclet team

Dear Ludovic, we sincerely thank you for your feedback and your understanding regarding the delivery delay. We are pleased that the quality of our product met your expectations. Your satisfaction is our priority, and we will continue to work on our timelines to improve our customers' experience.

Hello Stevens,

We sincerely thank you for your positive feedback on our products. We are delighted to hear that you are satisfied with your first cap. We apologize for the delivery delay of your second order and are constantly working to improve our service. We hope you will also enjoy your next cap. Please do not hesitate to contact us with any questions!

Best regards,
The Chapellerie Traclet team

Hello Victor,

Thank you very much for your positive feedback! We are delighted to learn that our product met your expectations, just like in your previous orders. Your satisfaction is our priority. We look forward to serving you again!

Best regards,
The Chapellerie Traclet team

Hello Gilles,
Thank you for your feedback. We are sorry to hear that the docker presentation was not clear. Your opinion is valuable and we will work on improving the description of our products. Please feel free to contact us with any questions before purchase if you need, we will be happy to help you.
Finally, it is also possible to exchange it for another model.
Best regards,
The Chapellerie Traclet team.

Hello Laurent,

Thank you very much for your positive feedback and your rating of 4/5! We are delighted that you enjoyed your experience on our site "Chapellerie Traclet". Please do not hesitate to get back to us if you have any suggestions to further improve our services.

Best regards,
The Chapellerie Traclet team

We sincerely thank you for your positive feedback regarding the quality of your order on our site "Chapellerie Traclet". Your satisfaction is our priority, and we are delighted that our products met your expectations. Do not hesitate to come back to us for your future purchases, we would be happy to serve you again.

Hello Pierre,

Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with our site "Chapellerie Traclet" did not meet your expectations. Your satisfaction is our priority, and we are committed to improving our services. Please feel free to contact us directly with any questions or suggestions. We hope to provide you with a better experience during your next visit.

Best regards,
The Traclet team

Dear Josette,

Thank you for your feedback and for the rating of 4/5 that you gave to our site "Chapellerie Traclet". Your feedback means a lot to us, and we would be happy to know how we could improve your experience. Please feel free to share your suggestions with us.

Best regards,
The Chapellerie Traclet team