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Rating: 4 out of 5
Regarding my order and its delivery, I have nothing to complain about, it's very good
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
the payment method is 'annoying'!
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A
Rating: 2 out of 5
Received hat stained (stain removed with water) + a broken seam.
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience. Thank you for sending us a photo of the issues encountered with the hat at [email protected]
so we can proceed with a commercial discount.
remaining at your disposal.
best regards
Traclet Sebastien
Please excuse us for this inconvenience. Thank you for sending us a photo of the issues encountered with the hat at [email protected]
so we can proceed with a commercial discount.
remaining at your disposal.
best regards
Traclet Sebastien
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
beautiful product
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Impeccable
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A
Rating: 3 out of 5
Hello, Regarding the product, nothing to say, it is very good. However, regarding customer service, there are points to review, namely: - I would have liked to be informed by email that the product I ordered was being restocked, and that I was given an approximate delivery date. Instead, I was left without news, wondering if I would receive my order before Christmas. - Not having any news, I called the company, and I spoke to someone who was borderline polite who told me that I shouldn't have called, but that I should send an email. Where is the Customer Service?
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A
Rating: 4 out of 5
Many sizes missing: too bad!
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A
Rating: 4 out of 5
I am generally happy with my order, but one of the berets ordered is not Made in France and seems of lower quality... and this was not specified on the site. Otherwise, the other 3 are perfect, the quality and fit of the berets are very good.
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A
Rating: 4 out of 5
Too bad the ordered hat was not in a box that could be placed in the mailbox. Fortunately, I was home when the mail carrier rang the bell. I had chosen the colissimo delivery without signature, since this hat could fit in the mailbox.
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Quality items
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A
Rating: 4 out of 5
Stetson hat received quickly and as described. The only disappointment is that I thought it would be delivered in a storage box so I could store it when not in use. Hence my one star less.
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A
Rating: 3 out of 5
Disappointed that there is no sewn label inside the berets with your company's name
that would signify 'made in France'
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that would signify 'made in France'
A
Rating: 4 out of 5
Since it's a gift, I hope it will be fine; in any case, it's exactly what I was looking for.
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A
Rating: 2 out of 5
The cap is too small .. I need a 57 instead of a 56. And I can't reach anyone..??
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Response from Chapellerie Traclet
Hello
It is certainly possible to make an exchange, here is the procedure to do it directly on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Otherwise, we can be reached at 0477714058.
There is an answering machine if we are already with clients.
Remaining at your disposal
Best regards
Traclet Sebastien
It is certainly possible to make an exchange, here is the procedure to do it directly on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Otherwise, we can be reached at 0477714058.
There is an answering machine if we are already with clients.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
I expected a softer hat but I appreciate the model.
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A
Rating: 4 out of 5
Elegant hat! Maybe make shipping boxes that correspond to the size of the hat because slightly folded on the sides, it has lost its shape a bit.
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A
Rating: 3 out of 5
The site is not very operational. For example, I select 'Women' and I end up with lots of mixed men's headgear. The selection does not work and this is true regardless of the selection. It's very regrettable and wastes a lot of time. Needs improvement+++
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A
Rating: 4 out of 5
Fast shipping, good product.
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A
Rating: 4 out of 5
Beautiful warm hat that I use in these cold moments.
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A
Rating: 2 out of 5
Hello,
For this type of product, I expected French manufacturing.
Disappointed for a beret: expensive for 'made in Taiwan'.
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For this type of product, I expected French manufacturing.
Disappointed for a beret: expensive for 'made in Taiwan'.
Response from Chapellerie Traclet
Hello
We are also disappointed with this comment.
Indeed, the information is clearly stated on the product sheet of this Kangol cap that it is made in Taiwan.
https://www.chapellerie-traclet.com/fr/kangol/213-caquette-wool-504-camel-kangol.html
If you want a cap made in France, we also have some, here is the link on our site
https://www.chapellerie-traclet.com/fr/casquette/16497-casquette-beret-laine-pau-camel-laulhere.html
It is certainly possible to exchange it if you want a cap made in France.
remaining at your disposal
best regards
Traclet Sebastien
We are also disappointed with this comment.
Indeed, the information is clearly stated on the product sheet of this Kangol cap that it is made in Taiwan.
https://www.chapellerie-traclet.com/fr/kangol/213-caquette-wool-504-camel-kangol.html
If you want a cap made in France, we also have some, here is the link on our site
https://www.chapellerie-traclet.com/fr/casquette/16497-casquette-beret-laine-pau-camel-laulhere.html
It is certainly possible to exchange it if you want a cap made in France.
remaining at your disposal
best regards
Traclet Sebastien
A
Rating: 3 out of 5
Product as described but announced delay of 15 days vs actual delay of 6.5 weeks.
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A
Rating: 4 out of 5
Serious site, fast delivery, many models at all prices.
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Satisfied with my purchase
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A
Rating: 4 out of 5
A bit of imprecision on sizes (2 hats in TU really tight while they are announced for my size) but everything else is perfect.
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A
Rating: 3 out of 5
the beret is really small even though it is a one size fits all
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A
Rating: 4 out of 5
I easily found what I was looking for and the delivery was fast. The quality of the product meets my expectations.
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A
Rating: 3 out of 5
The order confirmation took quite a long time.
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A
Rating: 4 out of 5
Order received on time. Correct quality.
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
The delivery took 1 month because I paid with Paypal which did not transmit to Traclet.
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A
Rating: 4 out of 5
The sad part is poorly sewn and therefore not fully visible, otherwise the hat is cool.
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A
Rating: 2 out of 5
The website is quite average but some hats are very very beautiful
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Response from Chapellerie Traclet
Hello
Thank you for your message, can you tell us what you mean by a quite average website? What can we improve to make the site better?
remaining at your disposal
best regards
Traclet Sebastien
Thank you for your message, can you tell us what you mean by a quite average website? What can we improve to make the site better?
remaining at your disposal
best regards
Traclet Sebastien
A
Rating: 2 out of 5
There are not enough photos with the hat on real heads and not just one person. I know it's work!!
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Response from Chapellerie Traclet
Hello
Yes, we are looking into being able to show each hat or cap worn.
If you need a worn photo at the moment, it is possible. For that, please let us know the reference(s) you would like so we can take the photos.
best regards
Traclet Sebastien
Yes, we are looking into being able to show each hat or cap worn.
If you need a worn photo at the moment, it is possible. For that, please let us know the reference(s) you would like so we can take the photos.
best regards
Traclet Sebastien
A
Rating: 4 out of 5
Site with a lot of choices
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A
Rating: 4 out of 5
Delighted, thank you
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