Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Easy to use site. Quality hats, already used. The delivery was longer than expected because the relay was changed without my notice. It's a shame, my purchase was a birthday gift, arrived 2 days late.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
The item meets my expectations. However, the inside of the hat indicates the inclusion of a booklet: there was none.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2022
I have an order pending restocking since April 11, 2022. Why not have a follow-up from time to time, it would be very professional. Otherwise, I recommend the company TRACLET.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2022
Order and delivery without problems.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2022
Quite happy with my delivery, except for the size. I took an S (head circumference 54cm), it is marked S on the label and the invoice, but the head circumference of the hat is more like an M because there is really too much margin for it to be really an S. I have other hats, all in S, my size, which fit me perfectly, while this one falls over my ears... It would be good to be able to insert adhesive bands to adjust it better. Otherwise, nothing to say, it's a beautiful hat, of quality, conforming to the photo and the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2022
The site is easy to navigate, and when you buy a product, you receive it in the following week as described.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/04/2022
See our exchanges by email.
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Response from Chapellerie Traclet
Hello, please excuse us for this manufacturing delay. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2022
The hat is relatively fragile I have already noticed a snag while I take care of it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
Well-made site,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
It's good but it's new for me so I will wait a bit before giving 5 stars. I note that the package is well prepared to avoid damaging the hats.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2022
2 months to get 2 Berets
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
It is very fast, I am very very happy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
Perfect for the hat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
It is paradoxical to receive an ad from Traclet offering a hat, and to be told when ordering that it is out of stock. Fortunately, the wait was not long!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2022
The site is well designed. The photos are pretty.
Easy navigation.
However, the fact that most products are made to order gives an impression of drop shipping.
The colors in the photos differ slightly from the received item.
Otherwise, it's great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2022
Magnificent pakol, maybe a bit tight (one size). Delivery time quite long, but overall quite satisfied with the service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2022
The information delivered via email is perceived as spam. Otherwise, good site and careful delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2022
Only 1 item out of 2 corresponds to what I ordered.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a model error. What is the reference that has an issue and what model did you receive? Can you send us a photo of the model to [email protected]? Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
Fast service and shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
Very satisfied with the product and the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2022
Good quality hat at first glance, to see over time. Good size!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
Simple ordering process. Wide choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2022
No review
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
Nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2022
Nothing to report, all good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2022
I am often blocked by cookies and I had difficulties displaying my cart before payment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2022
the color rendering on the site is sometimes misleading compared to reality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2022
Hello, the beret is good but it lacks leather like the real Basque berets, that's the only flaw I find. I found my beret, I keep this one in case I lose the other. I wanted a chasseur alpin beret because they are large and that's what I like about a beret.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
The order tracking is non-existent.
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Response from Chapellerie Traclet
Hello, thank you for your message. Please let us know the missing information for tracking. Indeed, here is the tracking of our various messages indicating the tracking of your order until its shipment. More than 4 messages have been sent ranging from payment confirmation, delays to shipping with the Colissimo tracking (see below). Remaining at your disposal to understand the shortcomings in tracking. Best regards, Traclet Sebastien. Shipped, Shipped, Armada Levell, 25/05/2022 18:00:47, Waiting for restocking, 25/05/2022 18:00:46, Waiting for restocking, 11/05/2022 18:55:07, Payment accepted, 11/05/2022 18:55:07
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2022
Waiting for the rest of the order!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2022
Simple order and good delivery responsiveness.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2022
No problem, everything went well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2022
This is the first time I am unhappy with your site and the way the order was handled, and on top of that, I was told that the hat would be sent to me by TNT, which was not the case, and today, May 29, I still do not have it, and I am going in for surgery for a cancerous tumor on Wednesday, so after that, I will no longer need it because for 4 to 6 months I will have my head bandaged! Very disappointed!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2022
Well received, good quality but too big so I will return it, too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2022
The product was well packaged. Small downside, too big for my mailbox.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2022
Recurring identification problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2022
No opinion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2022
Satisfied, very light cap
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2022
I found the site while looking for a way to shrink a too big straw hat. I was looking for an easy way since I'm not skilled in sewing.
This system is very practical and quick to execute.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2022
Upon taking it out of the padded envelope, the product looks more like a cloth for cleaning the car than a hat to wear on the head... does not correspond to the representation on the Traclet site... at 45 euros, it's expensive.
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Response from Chapellerie Traclet
Hello, as shown in the photos of the bucket hat, the bucket is not a stretched fabric but more flexible since this bucket is not a hat that holds like the organic bucket reference 11530. https://www.chapellerie-traclet.com/fr/bob-chapeau-bucket-hat/11530-bob-organic-anti-uv.html. Remaining at your disposal to find a headgear that suits you better. Best regards, Traclet Sebastien
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