Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
the color of the cap does not match the color in the photo
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Response from Chapellerie Traclet
hello
what is the color you received?
the cap is in beige color, this photo is the one proposed by our supplier.
If this one does not suit, please indicate the color or shade you see so we can see if we can make the corrections to the army beige cap at 10 euros.
remaining at your disposal
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2022
Clear site, precise and user-friendly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2022
Everything is perfect.
The site is very easy to use. The processing and delivery are perfect!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2022
Delivery times a bit too long compared to the announced forecasts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2022
The hat is superb and meets my expectations.
Fast delivery and effective packaging.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2022
Navigation not easy via mobile (not tested on PC)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2022
The site is not very intuitive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2022
The products are perfect!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2022
Perfect, easy to access.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2022
The product corresponds well to the website.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2022
See below
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2022
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2022
Too long delivery wait
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Response from Chapellerie Traclet
Hello
Please excuse us for this delay, our manufacturer has had delays in the supply of raw materials which has caused delays in the delivery of our summer items.
We hope the hat meets your satisfaction
Sincerely
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2022
Nothing to report, items received conform to those proposed in their catalog.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2022
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2022
Payment by card has never been possible due to session expired issues with the credit agricultural despite validation in my banking app
Had to go through PayPal
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2022
Reliable and fast site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2022
Conform!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2022
Product conforms to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2022
On the site noted delivery 24 to 72h, that was not the case.
Otherwise, nothing to say about the quality of the product, beautiful finish, perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2022
Size issue at the order (different screen before and after validation)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2022
Out of stock at the order, however delivery was quite fast. It would have just been appreciated to have an idea of the restocking delay… if you were aware of it…
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2022
Order placed 1 month wait announced received 3 months later
After several email and phone reminders
Abusive sales service
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay.
We had delays in obtaining the felt bell from our manufacturer and this pushed back production.
We hope the hat meets your satisfaction
Sincerely
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2022
The order went well and the panama is of good quality, but TNT sends messages to announce delivery at the pickup point when the package has not arrived... So we go twice for nothing... Disappointing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
Simple navigation, large choice of products, product received conforms to my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2022
Many choices and smooth navigation on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2022
I received my order as expected except that a straw hat has a sewing defect (a hole) that I will try to repair
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/05/2022
The return part does not work at all, it needs to be completely reviewed
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
Currently, returns can be made either directly on our site or on plain paper.
With a return by post.
What are your expectations?
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
nothing except that it's a bit expensive...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2022
The delivery took a while but arrived before the date of use. It's a shame you didn't respond to my delivery date request.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2022
The cap looks nice in the photo, but awful when you open the box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
Hat dropped in the mailbox without its packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
Nothing to say!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2022
Great choice, very fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2022
My bucket hat is a bit larger than I thought.........
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2022
The site has a very large selection.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2022
once the payment is made, you are told that the item is not in stock, so for the 24h delivery: missed. I still got my item on time anyway.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2022
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2022
Perfect products
Ultra fast delivery
Navigation on the site not great, improvements to be made.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2022
It should be specified when ordering whether the product is available immediately or if there is a delay. Do not wait until the order is placed to do so.
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Response from Chapellerie Traclet
Hello
thank you for your message, the delay is normally indicated in green for delivery 24/48 h and in red when there is a delay.
Then, this information is noted in the order summary and a third time, an email is sent.
remaining at your disposal
sincerely
Traclet Sebastien
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