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Rating: 4 out of 5
matches the photo
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Restocking time a bit long but perfect product
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A
Rating: 4 out of 5
Product conforms, at a completely acceptable price, just a slight delay of one day more compared to the expected date, a problem that may come from Traclet or Colissimo ...
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A
Rating: 4 out of 5
Torn packaging (probably by the post office)
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A
Rating: 3 out of 5
A delivery error caused me to receive the package two weeks later. I realized it myself. Upon receipt, the item was well packaged and matched its description. When I sent messages, there were quick responses.
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A
Rating: 4 out of 5
very good site and easy navigation
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A
Rating: 4 out of 5
abcd
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A
Rating: 4 out of 5
Delayed delivery..., apparently due to a restocking!
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A
Rating: 4 out of 5
No problem
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A
Rating: 3 out of 5
Not satisfied, size error.
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
This site is great. 3rd hat ordered and I am fully satisfied.
The only downside concerns the delivery of the package.
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The only downside concerns the delivery of the package.
A
Rating: 4 out of 5
Easy and clear site.
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A
Rating: 4 out of 5
a bit expensive
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A
Rating: 4 out of 5
No comment.
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A
Rating: 4 out of 5
Everything is OK
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A
Rating: 4 out of 5
Satisfied with my choice.
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A
Rating: 4 out of 5
not detailed enough search
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A
Rating: 3 out of 5
Error in sending my order. In the end, a quite different product was sent to me because of stock issues, but of good quality and nice.
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A
Rating: 3 out of 5
navigation, delivery very good
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A
Rating: 4 out of 5
satisfied with the product
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A
Rating: 4 out of 5
I was satisfied
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A
Rating: 4 out of 5
Very good. Fast delivery, nice packaging, very good quality product. The only regret is that the hats on the site are not presented on a real mannequin, to better visualize the size, shape, and effect.
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A
Rating: 4 out of 5
Good site, good choice
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A
Rating: 4 out of 5
Good, no problems to report
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A
Rating: 4 out of 5
very good quality, fast delivery
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A
Rating: 3 out of 5
No information regarding delivery times
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
good quality headgear, fast, efficient store and open to dialogue... what more can I say??
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A
Rating: 4 out of 5
Very good thank you
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A
Rating: 4 out of 5
good and great for delivery
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A
Rating: 4 out of 5
Good overall
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A
Rating: 4 out of 5
many items on the site, practical filtering and to be completed, careful packaging, very fast delivery
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A
Rating: 4 out of 5
For a first connection, the site seemed clear to me and some prices attractive.
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A
Rating: 2 out of 5
expensive for a light beanie, not very warm for a sailor's beanie
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Response from Chapellerie Traclet
hello
this beanie model is a short acrylic model made in France. We also offer the same model in wool made in France. Otherwise, we also have models in fleece, cashmere, as well as waterproof models. It is of course possible to change it if it does not suit.
Sincerely
Traclet sebastien
this beanie model is a short acrylic model made in France. We also offer the same model in wool made in France. Otherwise, we also have models in fleece, cashmere, as well as waterproof models. It is of course possible to change it if it does not suit.
Sincerely
Traclet sebastien
A
Rating: 2 out of 5
Difficulty in completing the order on the site, likely to discourage the customer. Navigation difficulties
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Response from Chapellerie Traclet
hello
thank you for your comment, what issues did you encounter in finalizing the order?
Where are the issues located?
sincerely
Traclet sebastien
thank you for your comment, what issues did you encounter in finalizing the order?
Where are the issues located?
sincerely
Traclet sebastien
A
Rating: 4 out of 5
Package found in the mailbox in good condition
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A
Rating: 2 out of 5
Mediocre quality item.
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Response from Chapellerie Traclet
Hello
thank you for your comment, can you tell us more about this leather hat model at 43 euros. What is the issue encountered? Otherwise, we also offer other models of better quality leather.
sincerely
Traclet sebastien
thank you for your comment, can you tell us more about this leather hat model at 43 euros. What is the issue encountered? Otherwise, we also offer other models of better quality leather.
sincerely
Traclet sebastien
A
Rating: 3 out of 5
there is no inflated plastic inside the hat to prevent it from deforming
average packaging.
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average packaging.