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Rating: 4 out of 5
Navigating the site is a bit complicated to find the size of hats and caps
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 2 out of 5
Of course, all of this is correct but see the added comment.
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Response from Chapellerie Traclet
Hello, thank you for your comment but we do not have information on what is wrong. Best regards, Traclet
A
Rating: 4 out of 5
fast site and varied products
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A
Rating: 3 out of 5
For the colors, you have to press on a dot of the chosen color without this color being written during the selection; I chose navy blue and checked twice before confirming my cart. In the end, the delivered beanie is black even though the delivery note indicates "navy". No time to return it before Christmas.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
The site is very good
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A
Rating: 4 out of 5
Very good, a bit long to be delivered
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A
Rating: 4 out of 5
The indicated delivery date was not respected. Fortunately, I was able to be home the next day.
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A
Rating: 3 out of 5
Disappointed because most items were unavailable when I selected the desired size. And I couldn't find how to filter this size or available hats to have less to search. Otherwise, very nice hat shop.
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A
Rating: 4 out of 5
Very good except at the time of payment it crashed a lot, so I ended up with 2 identical orders, but they canceled them as soon as they received my email; so everything was back in order
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A
Rating: 4 out of 5
I am very happy with the quality of the ordered products. Small downside: the hat was all dusty on top.... Fast and secure shipping
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A
Rating: 4 out of 5
fast order, fast delivery
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A
Rating: 3 out of 5
Doubtful return policy, unpleasant phone reception.
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A
Rating: 4 out of 5
Compliant with the description.
Magnificent
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Magnificent
A
Rating: 4 out of 5
Fast delivery. Reactive following my mistake in the order.
Very satisfied with my purchase.
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Very satisfied with my purchase.
A
Rating: 4 out of 5
Out of 3 ordered items, I have to return two because they don't fit: one is not my size and the other does not suit me
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A
Rating: 4 out of 5
Order delivered quickly, product matching my expectations.
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A
Rating: 3 out of 5
Delivery is not what was expected
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A
Rating: 4 out of 5
GOOD SERVICE
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A
Rating: 4 out of 5
Quality product, compliant with the description, keeps very warm ....
Negative point delay in delivery, delivery to a pickup point, while we had paid for home delivery
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Negative point delay in delivery, delivery to a pickup point, while we had paid for home delivery
A
Rating: 3 out of 5
Good site, but not very responsive, if the product you ordered is out of stock.
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A
Rating: 4 out of 5
Effective responsiveness of customer service
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A
Rating: 4 out of 5
Very happy, product compliant just a pity that it wasn't in a nice box or something for Christmas gifts
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A
Rating: 4 out of 5
Compliant with my expectations
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A
Rating: 4 out of 5
Fast delivery. Good
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A
Rating: 4 out of 5
Good product, I order with confidence.
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A
Rating: 4 out of 5
NO COMMENT
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A
Rating: 4 out of 5
Item corresponding to the order, fast delivery, reactive commercial service. I recommend
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A
Rating: 4 out of 5
Pleasant site.
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A
Rating: 4 out of 5
Ease of ordering. Little choice. Most products were unavailable. Too bad, the prettiest models were out of stock.
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A
Rating: 4 out of 5
Product compliant, to see when trying on!
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A
Rating: 4 out of 5
very satisfied despite very long delays
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A
Rating: 4 out of 5
that's good it keeps warm
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A
Rating: 3 out of 5
It was quick, important during this Christmas period
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A
Rating: 4 out of 5
Very good thank you
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A
Rating: 3 out of 5
See my comments below
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A
Rating: 4 out of 5
No comment
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A
Rating: 4 out of 5
Fast delivery, small downside for the return a bit complicated, but customer service responds very quickly.
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A
Rating: 3 out of 5
I have to pick up my package at a different collection point than planned and I don't know how to get there
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A
Rating: 3 out of 5
Delay far too long between order and delivery
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