Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello Catherine, we thank you for your feedback and your comments regarding the size of our products. We take your remarks into account to improve our offer. Please feel free to share your suggestions to better meet your expectations.
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Norbert L.
Rating: 4 out of 5
following a purchase from 24/12/2025
Purchase of a good quality beret, lacks a bit of density. Good quality/price ratio nonetheless.
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Jerome C.
Rating: 2 out of 5
following a purchase from 23/12/2025
I was delighted to buy nightcaps made in France, but I clicked wrong and bought nightcaps made in China. Grrrrrrrrrr…
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Response from Chapellerie Traclet
Hello Jerome,
Thank you for taking the time to share your feedback. We are glad that our nightcaps interest you. We understand that this may have been frustrating and we hope you will find satisfaction in your purchase.
It is of course possible to exchange it for one of our models made in France.
Remaining at your disposal
Best regards,
The Chapellerie Traclet team
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Marie Jeanne C.
Rating: 4 out of 5
following a purchase from 10/12/2025
Well
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Response from Chapellerie Traclet
Dear Marie Jeanne, we warmly thank you for your positive feedback regarding our site "Chapellerie Traclet". Your satisfaction is our priority and we are delighted that you found your experience pleasant. Please feel free to share your suggestions to further improve our services.
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Samy C.
Rating: 2 out of 5
following a purchase from 06/12/2025
Color does not match the photo on the website. Much duller
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Response from Chapellerie Traclet
Hello Samy,
Thank you for your review and for taking the time to share your experience. We are sorry to hear that the color of your item does not meet your expectations. Our teams strive to present accurate photos, but we understand that shades may vary. We appreciate your feedback and remain at your disposal to discuss your order and offer solutions.
Best regards,
The Chapellerie Traclet team
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Gilles G.
Rating: 4 out of 5
following a purchase from 24/11/2025
good article to see on the duration
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Maryline D.
Rating: 4 out of 5
following a purchase from 26/11/2025
Beautiful straw hats, especially make sure to take your head size!!
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Luc R.
Rating: 4 out of 5
following a purchase from 29/11/2025
Very nice cap, good quality, good shape, very flattering. Delivery time to Belgium a bit long
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Michelle R.
Rating: 2 out of 5
following a purchase from 08/12/2025
The beanie frankly disappointed me in terms of quality and design (a small stitch right in front that has no business being there) - and the color is not nice at all - this beanie does not deserve the price it costs
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Response from Chapellerie Traclet
Hello Michelle,
Thank you for your feedback and we are sorry to hear that the beanie does not meet your expectations. Your opinion is valuable, and we take your comments regarding quality and color into account.
It is possible to change the color if the chosen colors do not suit you. Regarding the stitching, could you please send us a photo because on hats, the stitching is normally placed at the back except in certain cases.
Feel free to contact us to discuss your experience.
Best regards,
The Chapellerie Traclet team
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Denis P.
Rating: 2 out of 5
following a purchase from 04/12/2025
The hat size is too big so not suitable but I was able to remedy it by soaking it in a special bath. The bright red color of the beanie does not match, I will not wear it (not in this state that's for sure unless playing Commander Cousteau)
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Response from Chapellerie Traclet
Hello Denis,
Thank you for your feedback. We are sorry to hear that the size and color of the hat did not satisfy you. Your opinion is valuable, and we are working to improve our products. Please feel free to contact our customer service for any assistance or to exchange your item.
Best regards,
The Chapellerie Traclet team
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Michel G.
Rating: 4 out of 5
following a purchase from 11/12/2025
Well
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Patrick P.
Rating: 4 out of 5
following a purchase from 21/11/2025
Quality article. The photos on the site are not very explicit to realize the shape of the cap, but I am nonetheless satisfied with the product
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Response from Chapellerie Traclet
Hello Patrick,
Thank you for your review and we are pleased to learn that you are satisfied with the quality of your item. We take your comment regarding the photos into account and will work to improve them to better reflect the shapes of the caps. Please feel free to get back to us if you have any other suggestions or questions.
Best regards,
The Chapellerie Traclet team
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Emilie R.
Rating: 4 out of 5
following a purchase from 05/12/2025
I had already ordered this cap a few years ago but since it was too tight on my head so I had to buy the same one with a size up, 60/61 cm by measuring the head circumference and it's good. Before, there was no size (large), it was less practical to order, it's better now. It is warm for autumn/winter and covers the ears. Not machine washable.
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Christel M.
Rating: 3 out of 5
following a purchase from 04/12/2025
Order returned because the size of the caps was not suitable
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Response from Chapellerie Traclet
Hello Christel, thank you for taking the time to share your feedback. We are sorry to hear that the size of the caps did not meet your expectations. Please feel free to contact us for any assistance regarding an exchange or refund, so we can help you as best as we can.
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Alain M.
Rating: 4 out of 5
following a purchase from 29/11/2025
Very satisfied Compliant with my order. Size 58/59 indicated on the site -> size given by the label: size 58. Fortunately, the size fits! Note that the use of the flap for the ears modifies the head circumference size.
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Hilde G.
Rating: 3 out of 5
following a purchase from 30/11/2025
the package arrived a bit crushed...
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Response from Chapellerie Traclet
Hello Hilde,
Thank you for your feedback regarding your order at Chapellerie Traclet. We are sorry to hear that your package arrived in poor condition. We place great importance on the quality of our shipments and will take your comment into account to improve our service. Please do not hesitate to contact us if you need assistance.
Best regards,
The Chapellerie Traclet team
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Corinne R.
Rating: 4 out of 5
following a purchase from 30/11/2025
Always delighted with the items purchased on your site. Quality, originality and choice
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Response from Chapellerie Traclet
Dear Corinne, we sincerely thank you for your positive feedback regarding our site "Chapellerie Traclet". We are delighted that the quality and originality of our items please you, and we hope to continue to meet your expectations. Don't hesitate to come back to discover our new collections!
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Michèle D.
Rating: 4 out of 5
following a purchase from 30/11/2025
Very good quality delighted I recommend to customers
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Response from Chapellerie Traclet
Hello Michèle,
Thank you very much for your positive review! We are delighted to learn that you are satisfied with the quality of our products. Your recommendation is greatly appreciated and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
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Jean-Pierre D.
Rating: 3 out of 5
following a purchase from 03/12/2025
Merchandise very different from the image on the site
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Response from Chapellerie Traclet
Dear Jean-Pierre,
Thank you for your feedback regarding your experience on our site "Chapellerie Traclet". We are sorry to hear that the merchandise received did not meet your expectations. Your comments are valuable and will help us improve the presentation of our products. Please do not hesitate to contact us at [email protected] for any questions or assistance.
Best regards,
The Chapellerie Traclet team
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Bernard T.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good
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Response from Chapellerie Traclet
Hello Bernard,
We sincerely thank you for your review and your rating of 4/5. We are delighted to learn that you found your experience at Chapellerie Traclet very satisfactory. Your feedback is valuable and encourages us to continue improving our services. Don't hesitate to get back to us for your future purchases.
Best regards,
The Chapellerie Traclet team
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Nelly L.
Rating: 4 out of 5
following a purchase from 15/12/2025
Perfect quick exchange with good follow-up thank you
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Maurizio S.
Rating: 3 out of 5
following a purchase from 24/10/2025
I had to wait nearly two months to receive my order. It's way too long for my taste.
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Erwan T.
Rating: 4 out of 5
following a purchase from 15/12/2025
Very good for the price, good little hat for summer, much more stylish than a cap.
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Gerard B.
Rating: 4 out of 5
following a purchase from 12/12/2025
I will give my opinion after receiving the exchange
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Christian H.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very good site, clear and practical. Package well wrapped. The holiday periods must have caused shipping delays. I had to call the store after a week... The package hadn't been sent... But then I received it in 48 hours, so no problem, but that's why I don't give 5 stars. The seller on the phone was very nice.
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Thierry G.
Rating: 4 out of 5
following a purchase from 16/12/2025
A piece of ribbon for gift wrapping.
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Nicola P.
Rating: 3 out of 5
following a purchase from 15/12/2025
Very good site
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Françoise D.
Rating: 4 out of 5
following a purchase from 23/11/2025
Delivery a bit long
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Hélène B.
Rating: 2 out of 5
following a purchase from 09/12/2025
One item conforms the other made in China
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to hear that the item received did not meet your expectations.
The information about the place of production is indeed clearly indicated on both product sheets.
One model is made in France and the other in China.
Your feedback is valuable to us and will help us improve our product selection.
Please feel free to contact us if you wish to discuss further.
Best regards.
The chapellerie-traclet team
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Laurent P.
Rating: 4 out of 5
following a purchase from 30/11/2025
Serious company, offering good products
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Sophie H.
Rating: 4 out of 5
following a purchase from 16/11/2025
After a little stress at the order because I hadn't received a confirmation email (but this wasn't the only company this year), I sent an email to the hat shop which replied quickly. The package arrived well and meets my expectations.
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Pascal P.
Rating: 3 out of 5
following a purchase from 24/11/2025
Orders and exchanges made without difficulty. One problem: the inability to know the availability date of the ordered or to-be-ordered products and therefore their delivery times.
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Johanna D.
Rating: 3 out of 5
following a purchase from 10/12/2025
Products conform
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Caroline S.
Rating: 4 out of 5
following a purchase from 11/12/2025
Order of a beret
Product conforms, seems to be of good quality (not tested as it's for a gift)
However, average packaging, just a label saying very fragile, but the envelope arrived in bad condition.
Luckily it was just a flat beret
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Michel G.
Rating: 4 out of 5
following a purchase from 11/12/2025
Quite fluid, correct descriptions
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Brigitte P.
Rating: 4 out of 5
following a purchase from 12/12/2025
A lot of choice on the Traclet site,
Delivery met our expectations, just around the corner.
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Edouard I.
Rating: 4 out of 5
following a purchase from 05/12/2025
Easy to place an order. I was asked for the 504 Tropic Ventair. Nowhere did I find all these terms together on the site. By going to the manufacturer's site (US), I could see that the images and descriptions matched.
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Joel L.
Rating: 2 out of 5
following a purchase from 12/12/2025
I ordered burgundy I received black
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a different color than the one ordered. Your satisfaction is important to us and we understand the disappointment this may cause.
Please send us a photo of the cap received at [email protected] and we will proceed to send the correct color with a return label for the wrong color.
Best regards.
The chapellerie-traclet team
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Bénédicte P.
Rating: 4 out of 5
following a purchase from 08/12/2025
Slight difficulty in finding the color I wanted.
Because there is no dropdown menu by model to choose color.
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Edmond S.
Rating: 4 out of 5
following a purchase from 06/12/2025
An item does not meet my expectations
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