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Rating: 4 out of 5
Regarding the site, it's perfect. For the ordered item, I will wait a bit longer before declaring myself satisfied or not.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fast delivery and in line with my expectations
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A
Rating: 4 out of 5
Beautiful product quality
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A
Rating: 4 out of 5
perfect product
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A
Rating: 4 out of 5
I received my package well,
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A
Rating: 4 out of 5
Nice site.
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A
Rating: 3 out of 5
size 58 is too big, :::::
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A
Rating: 4 out of 5
A wide choice of items, while there are hardly any hatters left in town. Good quality item (hoping this will be confirmed with use) for a very reasonable price
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A
Rating: 4 out of 5
Well-designed site. Important choice but not all sizes are always available.
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A
Rating: 2 out of 5
I did not receive the ordered item. Impossible to return it as it was a gift given on the same day and I had to make do with it.
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Response from Chapellerie Traclet
Hello
we have received your photo.
Yes, the cap is indeed of similar shape and quality, the linen is natural and the one received does not have the small speckled aspect.
Regarding the price of the cap at 29 euros, we have just sent you a proposal with a 5 euro discount for this inconvenience.
Best regards
Traclet Sebastien
we have received your photo.
Yes, the cap is indeed of similar shape and quality, the linen is natural and the one received does not have the small speckled aspect.
Regarding the price of the cap at 29 euros, we have just sent you a proposal with a 5 euro discount for this inconvenience.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
I asked if they could add a second one if they had it. I was given the answer with the shipment. I would have preferred to be told by email and I could have added another cap. But maybe I wasn't clear!
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A
Rating: 2 out of 5
Color error in the shipment
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake on the color of one of the two scarves.
Can you send us a photo of the model received so we can see if we can change it for you?
Our email is [email protected]
Best regards
Traclet Sebastien
please excuse us if we made a mistake on the color of one of the two scarves.
Can you send us a photo of the model received so we can see if we can change it for you?
Our email is [email protected]
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
This hat is a bit small
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A
Rating: 3 out of 5
The website does not indicate if the item is in stock in the color and size ordered. Traclet only informed me of this during my call when I was worried about not having news of my order. As soon as we agreed on another color, the customer service and delivery were very efficient.
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A
Rating: 4 out of 5
Nothing to say, perfect order
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A
Rating: 4 out of 5
Various categories of headgear
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A
Rating: 4 out of 5
Impeccable product..but I put a few more euros to have a box to keep it...best regards
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A
Rating: 4 out of 5
Products conform to the photo
Good quality
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Good quality
A
Rating: 4 out of 5
No response to my question about the size
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A
Rating: 4 out of 5
Clear site, filled with good products, details, and advice. However, I think there are products that will no longer be restocked (depending on sizes), it should be more explicit on this point.
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A
Rating: 4 out of 5
Everything is compliant.
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A
Rating: 3 out of 5
I had asked for advice on the size and I was told that S/M would be a bit tight for size 58. But L/XL is a bit big. Wouldn't it be better to keep the classic sizes?
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A
Rating: 4 out of 5
Good product
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A
Rating: 3 out of 5
Not satisfied with the delivery, almost 2 weeks delay.
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A
Rating: 3 out of 5
There was first an inability to scroll through the size menu, then there was an error due to the clumsy correction of the size labels on the site, still for the same chosen item.
But your responsiveness ultimately paid off, and everything is back to normal.
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But your responsiveness ultimately paid off, and everything is back to normal.
A
Rating: 4 out of 5
Quality of products and speed of shipping. A safe bet!
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A
Rating: 4 out of 5
Always a lot of choices on this site. I quickly found and ordered what I was looking for, at a reasonable price
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A
Rating: 4 out of 5
Very good service
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A
Rating: 4 out of 5
Good products, quick delivery, means somewhere good team. That's sound rather good.
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A
Rating: 4 out of 5
Could be improved with the 'filter' part. Possibility to add additional points to go as quickly as possible to our search.
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A
Rating: 4 out of 5
Many items. Beautiful photos...
Selection or sorting criteria a bit limited.
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Selection or sorting criteria a bit limited.
A
Rating: 3 out of 5
Order placed on 07/07/2021 and delivery received on 25/09/2021! The payment was processed without delay and we waited more than two and a half months to receive the ordered product.
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A
Rating: 4 out of 5
Difficult to navigate the site, as it lacks sorting options (everything at once for example.)
Order from Friday received on Monday, impeccable packaging and item compliant with the description. Good purchase
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Order from Friday received on Monday, impeccable packaging and item compliant with the description. Good purchase
A
Rating: 4 out of 5
The site is well made. The hat I received is of good quality. Only downside: I ordered a size 56/57 and received a size 57, so a bit too big. A detail, however.
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A
Rating: 3 out of 5
I am very happy with my hat, but I wanted it in black and I received it in green: it is very difficult to know which color was chosen on the site, there is only one photo in black (for the hat I took anyway) and no visual difference when clicking on one color or another: I didn't even realize I was ordering in green... this could be improved on the site.
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Response from Chapellerie Traclet
Hello, we have taken your message into account and we will try to resolve this issue. For the green hat, it is indeed possible to change it if it does not suit you. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Happy with the beanie
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A
Rating: 4 out of 5
Good but a very long delay
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A
Rating: 4 out of 5
Nothing to report
Order and delivery top-notch
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Order and delivery top-notch
A
Rating: 4 out of 5
PayPal made 2 payments but I would like to know how I will recover the remaining 2 payments following the purchase of a single order!!
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A
Rating: 4 out of 5
Satisfied with my order despite the delivery issue
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