Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The search system does not satisfy me. The yellow hat I ordered cannot be found among the yellow hats. Also, there is no possibility to save for later what I found while searching.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2021
Fast and efficient service. The product labeled as size 56 is actually size 55 (measured with a tape measure).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2021
The hat is perfect
I just would have liked the delivery to be so too
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2021
Navigation is a bit laborious when you don't know the vocabulary of hat making but you find very quickly.
Too bad there are many unavailability (on the items I was targeting)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2021
I recommend this supplier.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2021
False description on the site. Hat that was supposed to have a lining inside (hence my choice for this cap) but ultimately did not have one... no gesture from the manager in the face of their mistake... (and an email with lots of spelling mistakes!).
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Response from Chapellerie Traclet
Hello
as indicated by email, yes we made a mistake in the description, we indicated a polyester cap while it is the gros grain inside. We proposed an exchange with a cap that has a lining. It is true that I make spelling mistakes, I am not perfect but I try to respond to you as best as I can by finding a solution which was in this case an exchange of model since you wanted a cap with a lining.
Remaining at your disposal to exchange and find a solution.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2021
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2021
Hello, satisfied with the order and the product ordered. However, the delivery time is a bit long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2021
I don't like the material of this hat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
Sewn logo slightly crooked
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
I ordered the wrong size.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2021
In line with my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
Nothing particular to say. I was looking for a hat maker online and came across this site, pleasant to visit and the delivery is fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2021
very explicit photo corresponding to my search
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
quick and easy purchase, delivered in Italy in 5-6 days
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2021
Not satisfied with my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2021
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2021
A practical site, pleasant navigation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2021
Certainly there is a choice but at the time of payment, the payments are refused and this by card so you have to call to either reorder or pay the person online who is not very nice!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2021
but yes, your site is good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2021
perfect, delivered very quickly, the item meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2021
No problem
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2021
Too small for a 63.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2021
Good at first, disappointed afterwards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
Good quality and good prices.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2021
A lot of time between the order and the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
Good site, good products, fast delivery but many sizes and references are missing. The 'notify me when the product is available' function has never worked for me: I have never been informed of anything.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2021
good delivery corresponding to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2021
very satisfied. The ventilation could be more significant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2021
I have already recommended it to people around me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2021
everything went well, I only regret that you do not indicate the names and addresses of the pickup points, it is still very important to determine your delivery choice... unless it is done on purpose to lead us to take more expensive options? Open question, it's up to you to answer it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2021
nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2021
Very satisfied with our order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2021
Satisfactory site and very satisfactory quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2021
The hat is very nice and fits my husband very well, beautiful color, flattering... the only complaint: its price because my husband often loses his hats, beanies, etc....!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2021
The hat meets my expectations. That said, I regret a size issue. The size of hats that usually fits me is too large here. The problem was solved with a head size reducer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2021
Everything went as planned
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/08/2021
For my first order a bit disappointed the package was open even the delivery person asked me what was in the box.
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Response from Chapellerie Traclet
Hello
Thank you for your message, we will make a complaint to the post office. Indeed, the package is sealed so that it is not opened. If it was opened during transport, that is not normal.
Please excuse us for this inconvenience independent of our will.
Remaining at your disposal.
Best regards
Traclet Sebastien
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