Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Everything was almost perfect.
The only small complaint: it was only after placing the order that I was informed that the hat was on backorder, without any indication of when it would be available. However, it was a summer hat, and nothing indicated when it would be available! I called your services and was very kindly reassured! The hat was finally delivered and it is great!!! So we are very happy!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2021
Hello. The criticism does not concern the product or the speed of delivery (which both deserve five stars) but the connection to the account; it was impossible for me. I then called and the order was smoothly processed thanks to my contact person.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2021
I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2021
delay since shipping without issues.
You should inform about delivery times when the ordered product is out of stock. It would be more reassuring for the customer.
Received product corresponds to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2021
Very good quality! My first purchase… surely not the last!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2021
well-stocked and clear site, you can definitely find shoes that fit or rather hats that suit you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2021
Hello, I am missing one item out of 4: the Cousteau Marine beanie in one size. Will you wait for a restock or will you issue a credit?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2021
very high quality hat.
only regret is the shipping time which could be explained by the manufacturing time?
overall well done.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2021
The gift is nice even though the ribbon is not black as in the photo but brown.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2021
Serious.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2021
The hat fits a bit small…
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2021
Very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2021
Missing sizes especially in size 60 (always size 60). I would have bought more products if available immediately in size 60. Too bad!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2021
Pure wool quality Top class...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2021
not enough size unfortunately
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2021
satisfied, except for the labels stuck inside directly on the felt.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2021
When I placed the order I was supposed to be delivered in 72 hours but after 72 hours the package was not even made and even less given to the carrier. I had to pay 6 euros to have my order on time so you understand my dissatisfaction ???????
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay, we had a problem with the bank's payment confirmation. The order was placed on August 8, 2021, and the payment confirmation was made on August 13, which is also the day the order was sent.
Please excuse us for this inconvenience.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2021
Hello, the hat is in accordance with the description, too bad the ribbon is not a real knot that cannot be modified or personalized.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2021
Original product that seems to be of quality. I just didn't find a label justifying a place of production.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/06/2021
Beautiful Bachis that did not arrive for our Digne corsi lavender contract
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Response from Chapellerie Traclet
Hello
thank you for your comment, please excuse us for this delay but the time it took us to manufacture them in the desired sizes without the text part took a bit longer than expected.
We hope that the bachis will give you complete satisfaction.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2021
Super fast delivery. However, the product was received in paper packaging that had many grease stains...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2021
Navigating the site is simple and pleasant.
The delivery was made within the announced deadlines.
The package protected the merchandise well.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/07/2021
I am happy with the hat, but disappointed with the final invoice with the fees that customs charged me. 22.50 CHF or about 20 euros. I will not buy anything in France again.
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Response from Chapellerie Traclet
Hello
Yes, it is normal that you paid customs fees. Indeed, VAT in France is 20%, but you do not pay it since you pay the tax of your country. It is therefore normal that you pay these customs fees since VAT is not paid in France.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2021
When searching for a product on the site, the application indicated a delivery time of 2 to 3 weeks depending on the size searched, and at the time of placing the order this time was reduced to 48 hours, good!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2021
Disappointed with the quality of my purchase. I have bought these hunting caps several times and they were lined. Especially for the price I paid, I expected better quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2021
Site where I found Biclip suspenders made in France
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2021
Delivery within the announced time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2021
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2021
Everything is perfect nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2021
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2021
Satisfied with my purchase
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2021
Hello, a bit disappointed because the white cap inside has a slightly yellowed forehead contour. Cap that has been used in my opinion on display and must have been tried on which would explain the impression of dirt, I would have preferred a cap that has not been used as a model.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2021
Hat finish not perfect for the price. The rest is perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2021
Satisfied with the product but disappointed by the delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2021
Satisfied with the delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2021
Good site, clear, happy to have found what I was looking for!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2021
Review the returns.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2021
Hello, I would have given more if Traclet hat shop was not too eager to cash in but to deliver first.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2021
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2021
no other opinion
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