Customer reviews of Chapellerie Traclet

Out of stock which is not a problem in itself, but a little lack of communication. A simple word to indicate where the order stands would have sufficed

site where you can navigate easily

thank you for the quick shipment! however, in the shipping box, the hat did not have a 'cardboard support' placed so that the hat was well maintained - on its crown; something I find at 'good click good kind'..... not even a booklet for the maintenance of this hat... it would be great to have that for each hat (after all, all different!!) so well personalized by the manufacturers.. or you, official resellers.. thank you

navigation very good because I was looking for a special product and I found it right away

Good quality

Wide choice, even if navigation turns out to be a bit impractical. Beautiful quality

Several orders of headgear from Traclet without too many issues (just a size problem once). Order of suspenders arrived with a defect related to the placement of a label on the elastic fibers. Exchange made after return but would have been at my expense if I had not insisted. Had to send a photo of the problem and call because they apparently did not read the reason for the return in the form provided for this purpose. Surprising thing: the new suspenders are a bit different from those received first and returned. The new ones look good compared to the visual on the site unlike the first returned ones whose leather trim was lighter (and not sewn straight by the way) and the metal blocks were not identical (on the new ones it is well written 'Hercule'). Maybe an old collection during the first shipment. The experience is therefore mixed, doubt being allowed and I still do not understand why some businesses find it normal to have such defects just like the threads not stopped on some garments sometimes. Fortunately, exchanges by email and phone are responsive and once the exchange is accepted, the return label arrives very quickly.

easy navigation and good description, very beautiful quality products, otherwise order placed on May 25, received on June 24 after calling, and I did not receive any email to inform me of this delay (not even in spam)

Good site. A better identification of made in France products would be desirable.

The site states delivery in 48 hours, ordered on Friday received on Friday, for me that makes 7 days... and oh surprise that half of the order is in the package, I ordered 2 items and it's the cheaper one that arrived, I just made a complaint, I'm waiting for a response...

Fast shipping Product conforms and of quality Satisfied with my choice

I thought all your hats were made in France. I was disappointed that its origin is Bulgaria.

Delivery on the scheduled date, but the Benodet cap is large: rather 60 than 59 requested. Best regards

While a delivery time of 15 days was announced on the site, it was made beyond a month, and no spontaneous information from Traclet reached me to inform me of this delay.

Deadlines respected. product quality ok.

Products of good quality. THE DELIVERY VERY BAD. THE DELAY IS VERY LONG. ORDER PREPARATION/LOGISTICS SERVICE BE CAREFUL, AS IT CAN DAMAGE THE IMAGE OF THE COMPANY, THE FIRST IMPRESSION IS VERY IMPORTANT IF YOU WANT TO KEEP YOUR CLIENTELE.

You forgot my order, although you received it a week before the hat I was waiting for. I had to remind you and after that everything was very quick.

Thank you the hat fits me like a glove!

comfortable site, easy to navigate with a lot of choices.

Difficulty in choosing the size of the hat

The site is easy to use and well organized, some items seem expensive but are of good quality which justifies the price

no review

The package arrived damaged. But inside, the hat was protected.

Good packaging and fast delivery

Nothing to complain about. Quality item, fast shipping. Several purchases made and always satisfied.

Fast delivery

Beautiful site but lacks many sizes

The product does not correspond in any way to the photos

Very nice hat, good value for money, fast shipping but unfortunately a small hole between the braids. I would have liked to give 4.5

Delivery not made on the said day but the next day by Colissimo. Message received at 10 am saying we were absent while we had not left our home.

The product matches the order, the delivery was quick, however my box was torn and half open.

I received the cap; but it is not the cap I ordered and paid 49.99 plus shipping fees. Received cap; Olive mosquito-repellent neck cover Hatland. 39.99 euros. Ordered cap; Janou UPF50 + Khaki neck cover Hatland 49.99 euros.

There was a problem with the hat I received. I contacted the TRACLET hat shop and they were very responsive and sent me another hat. So a serious company. I recommend

Everything is perfect.

Well-packaged product received within the agreed timeframe

I found the item I was looking for in 2' and the delivery and payment procedure was very simple

I am satisfied. The delivery was punctual. I think the stock shortage must be due to COVID otherwise perfect

Always beautiful hats with an interesting quality/price ratio. Lots of choices for all budgets.

Beautiful product

Easy and pleasant