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Rating: 3 out of 5
the packaging is a bit light the cap arrived all flat
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
Not enough feedback by email or on the site to know where the order is.
Very good quality.
Order received well packaged and in very good condition
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Very good quality.
Order received well packaged and in very good condition
B
Rating: 3 out of 5
The issue comes from the delivery. Therefore, do not use La Poste - Colissimo anymore, there are only problems with them: delays in the announced delivery date, change of the requested pickup point, the new pickup point being very far, unpleasant, slow, incompetent postal employees... Please change the delivery method.
Other than that, the site is very good, my order meets my expectations and the item is perfect.
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Other than that, the site is very good, my order meets my expectations and the item is perfect.
J
Rating: 4 out of 5
Maybe faster
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C
Rating: 4 out of 5
Very responsive and professional in the exchange following my mistake
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P
Rating: 4 out of 5
Delivery time correct! with a good agreement
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C
Rating: 3 out of 5
very attractive site
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N
Rating: 4 out of 5
Very good quality/price ratio.
Package perfectly wrapped, quick and respected deadline.
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Package perfectly wrapped, quick and respected deadline.
C
Rating: 3 out of 5
I received the ordered items, unfortunately they do not meet my expectations!
It is very unfortunate that the sizes are not mentioned.
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It is very unfortunate that the sizes are not mentioned.
C
Rating: 4 out of 5
The site is easy. However, the place of manufacture does not stand out, and thank you for indicating it. The delivery was perfect.
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K
Rating: 3 out of 5
The size of the cap (61) was larger than 61cm.
Good quality
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Good quality
J
Rating: 4 out of 5
It is smart to only make one shipment when one of the purchased items needs to be ordered; you wait for all items in the order to be present before triggering the delivery. Very good.
However, the customer is left in the dark: until when should I wait? and if it's on a day when I'm not there? where are they damn it?
That's why I only give 4 stars.
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However, the customer is left in the dark: until when should I wait? and if it's on a day when I'm not there? where are they damn it?
That's why I only give 4 stars.
M
Rating: 4 out of 5
I am very satisfied thank you very much
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V
Rating: 4 out of 5
Very satisfied, ordered on Wednesday and announced delivery between 2 to 3 weeks and received on Saturday
Very happy, beret of excellent quality
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Very happy, beret of excellent quality
A
Rating: 4 out of 5
Fast shipping and received before the expected date. Good packaging and product conforms to the request and seems to be of quality.
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H
Rating: 4 out of 5
Navigation can be improved.
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E
Rating: 2 out of 5
I received a cap that does not match the photo and my order and moreover the cap is defective at the visor, one part is unstitched or poorly finished
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a cap that does not meet your expectations and that has a defect. Your satisfaction is important to us and we invite you to contact our customer service at [email protected]. We will send the correct cap if we made a mistake.
Best regards.
The chapellerie-traclet team
We are sorry to hear that you received a cap that does not meet your expectations and that has a defect. Your satisfaction is important to us and we invite you to contact our customer service at [email protected]. We will send the correct cap if we made a mistake.
Best regards.
The chapellerie-traclet team
R
Rating: 2 out of 5
I will keep the cap because it suits me, but it is CLEARLY NOT the same color as the photos available on the site.
After a previous order canceled because the photos corresponded to another item, I would really encourage Traclet to make an effort on the quality of the photos proposed on the site: the competition does not show such amateurism.
Translated reviews
After a previous order canceled because the photos corresponded to another item, I would really encourage Traclet to make an effort on the quality of the photos proposed on the site: the competition does not show such amateurism.
Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the color of the cap does not meet your expectations and that you encountered issues with the photos on our site.
It is true that we are not perfect, we have been selling online since 1995 and in Roanne since 1880. We try to do our best in our hat-making profession and we are trying to improve our photography.
If you need other photos, we try to respond to everyone to meet your needs.
For future orders, as for the model you canceled before shipping, we can send you photos.
Best regards.
The chapellerie-traclet team
We thank you for taking the time to share your experience. We are sorry to hear that the color of the cap does not meet your expectations and that you encountered issues with the photos on our site.
It is true that we are not perfect, we have been selling online since 1995 and in Roanne since 1880. We try to do our best in our hat-making profession and we are trying to improve our photography.
If you need other photos, we try to respond to everyone to meet your needs.
For future orders, as for the model you canceled before shipping, we can send you photos.
Best regards.
The chapellerie-traclet team
J
Rating: 2 out of 5
Very long delivery and no news between the order and delivery.
Disappointing.
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Disappointing.
Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that you did not receive any information during this process. The information about the delivery time is normally indicated at the time of ordering and confirmed by email.
Your feedback is valuable and we will use it to improve our service. Please feel free to contact us directly for any questions or assistance requests.
Best regards.
The chapellerie-traclet team
We thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that you did not receive any information during this process. The information about the delivery time is normally indicated at the time of ordering and confirmed by email.
Your feedback is valuable and we will use it to improve our service. Please feel free to contact us directly for any questions or assistance requests.
Best regards.
The chapellerie-traclet team
P
Rating: 4 out of 5
-
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S
Rating: 2 out of 5
Delivery and packaging
Nothing to complain about
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Nothing to complain about
B
Rating: 4 out of 5
Good site
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O
Rating: 4 out of 5
-
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R
Rating: 4 out of 5
Product corresponding to the order. Fast delivery to the relay but the package was opened from the bottom (everything was loose) but the hat seems okay.
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J
Rating: 3 out of 5
Good evening, the hat size is really small
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M
Rating: 3 out of 5
Disappointed
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N
Rating: 3 out of 5
The cardboard box was damaged and very poorly taped. For a beret that I want to give as a Christmas gift, it's embarrassing. In itself, it is very beautiful and apparently of good quality. I am really disappointed by this degraded packaging. I hesitated before recommending from Chapellerie Traclet.
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J
Rating: 3 out of 5
Delivery very good, except that my hat size is 60 (I have four) ordered a size 60/61.
And bam, too big. Return, charged €5. This is not the first hat I buy from Traclet but it will be the last. Moreover, it is impossible to reach someone by phone, everything is done by email. Not very friendly... buy and make a mistake, you will pay for the return. Good to know, have a nice day.
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And bam, too big. Return, charged €5. This is not the first hat I buy from Traclet but it will be the last. Moreover, it is impossible to reach someone by phone, everything is done by email. Not very friendly... buy and make a mistake, you will pay for the return. Good to know, have a nice day.
M
Rating: 3 out of 5
Paid return, it's rare and useless
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I
Rating: 2 out of 5
order of a blue cap available for order, unavailable at validation and upon receipt the blue becomes beige thank you.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience.
We are sincerely sorry to learn that your order did not meet your expectations and that the color did not match your initial choice. Your feedback is valuable and allows us to improve our service.
Please send us a photo of the model received in beige and inform us by email of this error and we will proceed to send the correct color.
Best regards.
The chapellerie-traclet team
We thank you for taking the time to share your experience.
We are sincerely sorry to learn that your order did not meet your expectations and that the color did not match your initial choice. Your feedback is valuable and allows us to improve our service.
Please send us a photo of the model received in beige and inform us by email of this error and we will proceed to send the correct color.
Best regards.
The chapellerie-traclet team
C
Rating: 4 out of 5
NO PROBLEM
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G
Rating: 3 out of 5
error in the size of the chapka, one must be a bit more vigilant in preparing orders. The product itself is impeccable
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J
Rating: 3 out of 5
long delivery times
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A
Rating: 3 out of 5
I thought the model was warmer and a little thicker for the price
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L
Rating: 4 out of 5
Very nice cap that meets my expectations. I am delighted and appreciated the colors.
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M
Rating: 3 out of 5
The site lacks information about the product. How should it be maintained? Washable or not? Etc...
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D
Rating: 3 out of 5
slight distribution
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S
Rating: 4 out of 5
Product conforms to the description
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J
Rating: 2 out of 5
Cap received of poor quality, made in China, poorly sewn. It is not worth the price paid, I am really disappointed.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that the cap does not meet your expectations and that you encountered quality issues.
The information about the production location of this cap at 23 euros is clearly noted on the product sheet.
https://www.chapellerie-traclet.com/ecrire/index.php/sell/catalog/products/4658?_token=cKyL_GmSwYYhZ3mY2yDet8l1629wTTNGGHR1JCd8bDM
As for the quality, yes it is not at all the same as we have in Italian, French or Irish manufacturing.
We cannot have the same quality of fabric with different prices.
If this model does not suit you, it is of course possible to exchange it.
Remaining at your disposal
Best regards.
The chapellerie-traclet team
We are sorry to learn that the cap does not meet your expectations and that you encountered quality issues.
The information about the production location of this cap at 23 euros is clearly noted on the product sheet.
https://www.chapellerie-traclet.com/ecrire/index.php/sell/catalog/products/4658?_token=cKyL_GmSwYYhZ3mY2yDet8l1629wTTNGGHR1JCd8bDM
As for the quality, yes it is not at all the same as we have in Italian, French or Irish manufacturing.
We cannot have the same quality of fabric with different prices.
If this model does not suit you, it is of course possible to exchange it.
Remaining at your disposal
Best regards.
The chapellerie-traclet team
P
Rating: 3 out of 5
sadly my delivery packaging was water contaminated and damaged has had to be returned
I found the hat to be very flimsy and not to my liking thankq
Translated reviews
I found the hat to be very flimsy and not to my liking thankq